Auto Create a PDF Shipping label.
The service Desk that I manage, looks after multiple businesses and brands, and we receive lots of returned items to the service desk, we have tried to get users to start putting ticket numbers on the packaging of returned items, and marking for the attention
Error importing SSL certificate
Hello, We are having an issue regarding the import of an SSL Certificate, as we load the .crt file and the .key we get the following message. The error happens as it is “Extracting the data from the loaded files”, it doesn't say anything that we can try
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
What is considered 'Inactivity' within Service Desk Plus
We want to lower our inactivity timer within Service Desk Plus it's currently set to 6 hours. Great for Admins horrible for end users who change networks and don't sign out of their sessions. We want to know what is considered inactivity within service
Cannot delete items from IT Assets list
Hi, I have error Cannot delete assets because UEM Product is unreachable, and some/all of the assets have UEM Product agents. when i want to delete data laptop in IT Asset.
SSO stopped after upgrade
Hi, Im having a problem with SSO (AD). This was working perfectly fine before upgrade then stopped working after the upgrade. current verioisn : 14.6 Build 14600
Problème de liaison entre un formulaire et un déclencheur
Bonjour, j'ai créer un formulaire personalisé,un déclencheur et un webhook dans mon environnement servicedesk Plus. j'ai relié mon déclencheur au webhook conserner sans problème et maintenant j'ai le problème de liaison de mon formulaire et le déclencheur
Auto-Share Request with $REPORTS_TO
Is there a way to auto share requests to a user's reporting to? That way manager's have an insight to what their subordinates are requesting/reporting. We have multiple managers for departments and instead of having the whole department we would like
Assigned IP Field in VPN Session report and others
Hi! VPN session report and similar reports shows assigned ip only for active connected users. Is it possible to store Assigned IP for disconnected users also? Now it shows blank field for disconnected users/ Mayb there is some way to generate custom report
Add field mandate in Rules
How to add field mandate in business rules?
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Member Of options in Inactive or Real Last Logon report
I have screenshots (as attached) of an old implementation of ADMP from 2021 that shows 'Member of' as an available criteria option and column in a scheduled Real Last Logon report, but the option in our current version of ADMP does not show these options.
New Launch: Log360 evolving from SIEM solution to unified security platform
Hello everyone, We’re thrilled to share some exciting news about Log360! With the latest release, Log360 has evolved from a SIEM solution into a comprehensive unified security platform that empowers you to address unique yet security requirements. This
API v3 Issue Searching Users
I'm going to be searching and adding users through the API, but I can't seem to be able to get beyond square one. Square zero is of course pulling a list of all users. I can do that by: https://<my url>/api/v3/users What I can't figure out is how to search
Query to calculate the business hours for each state
I have the following query, but I want to know if there is any field that indicates the business hours between the EXECUTEDTIME and ENDTIME for each state. The data shown in the image: SELECT wo.WORKORDERID AS "Request ID", rtl.TEMPLATENAME AS "Nombre
User Survey
I need a way (script, function, trigger...) that send a notification email to IT Manager with the Requests that receiving a classification less than 25% on User Survey.
Automatically send a mail to a requester from a task
Hello, I would like to send a mail to a specific requester from a task as soon as it is executed. Is this possible? And if so, how? Best regards Nina
[Webinar] Why airports need DDI (DNS, DHCP & IPAM) solutions
Airports never sleep. Their networks can’t afford to either. What if an airport’s network went down for just five minutes? Massive delays, security risks, and operational chaos. Do you know what keeps airport networks secure and outage-free and allows
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus Cloud [Feb 26]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus Cloud. Each episode focuses on a specific module and provides in-depth training
Non-editable field for task templates
Hello everyone, We have added the "additional cost" field to our task templates. And we would like to make it so that we cannot modify the field because the cost is defined in advance in each task template. What I would like to know is how can we configure
System notifications
Hi, Is there any way to control and customize Request notifications, which are sending within the ServiceDesk system (not via e-mail) ? For example, I would like to notify requester about resolving a ticket within the system. Also, It would be nice, if
Check if the external website is added in security settings.
Trying to add the Zia wiget to my website in wordpress. I have published the code but the website shows this error. Check if the external website is added in security settings.
Timezone Change Scripts don't work as deployments
I've found and noticed that time zone scripts that I either create, or import from ManageEngine's provide templates, do not work when deployed as a configuration. Running one liners from the remote console of a machine or running the script locally does
SeviceDesk Plus (CLOUD) ESM Instances Type
HI, I have been reading and watching some of the webinars and decided to start using the ESM functionality which I think is excellent. When I was about to create my first instance i notice the field INSTANCE TYPE, which i have to confess we lack a little
GlobalSign Intergration
Hi, At some point I signed into our GlobalSign account within PMP but I'd like to remove it now but I can't find any option to logout. The closest I can find is an option to update the GlobalSign credentials. Am I missing something? Thanks
Continuous Configuration Push
Greetings Everyone, I am trying to make sure I am doing this right and have been doing this right. We have several Configurations that are setup to push to Different OU's, Customs Groups and other settings After Imaging. Because these are software's we
14930 - Field and Form Rules Custom Script, Pick and Checkbox Values Wrong
After upgrading to build 14930, our Field and Form Rules that are using custom scripts to pull the values for certain fields are now pulling what appears to be some kind of an ID number instead of the actual value. Before I go through the trouble of rewriting
Add the timeline filter on my KPI Widget
How to create a ticket tracking report without the Project Management Module
My role is to track tickets daily, read the notes and messages back and forth to clients, and generate a report to share with technicians to keep them on track. Notes and messages are vital. How are other people making a ticket tracking report, esp without
Désactiver la fonction de création des tâches manuelles
Bonjour à tous, Dans une demande, nous souhaiterions enlever la fonction qui permet aux techniciens d'ajouter une tâche afin qu'ils utilisent les modèles déjà créé. Dans la traduction, juste les phrases sont traduites maisn on ne sait pas ou on peut enlever
Automation
Hi There, I want to create a rule to do the following. When a customer replies to a ticket/request, I want the system to automatically change the status for me to my Awaiting Agent Status. Then when a Technitian replies to the customer, I want the system
Allow Public Self Service Portal Access
Hi All, How can I allow users to browse my self service portal without logging in?
Reports not working after migrating to a new server
Hi, we performed a migration to a new server following the guide (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another) Everything is working as expected. However, all reports show the following
Can I Import request with the approvals details from one site to another ?
Can I Import request with the approvals details from one site to another ? I've been trying to do that but the request transfer and also the custom fields (If previously created on the new site) but the approvals are not, and I'm trying to confirm is
Maximum length for a single line in resource sections
Hi, what is the maximum length for a single line in resource sections? We recently updated version 12.x to 14.9, and some user tell us that this field, now is limited: Value provided is too long : udf_sline_6051 Was this value changed in any of the updates?
View request by clicking on ID cell
Hi Team, Please advise, is there any solution to make any data (For example: ID) on Requests' table clickable on hover to view Request Details ? Some users hide "Title" on Requests page in Table View mode, so they can't open a request details page in
Task Due Time won't Stop (hold) if the Task Status is set to Onhold (Problem)
Hello Everyone, If we've manually/auto. set the Task Scheduled Start and End Date for the Task Owner to Resolve/Close the Task but due to some dependencies the Task Owner sets the Status to Onhold by mentioning the reasons on the Task Comments section,
OpManager plus
Q.1 Why are the RAM and ROM details missing from the device summary, even though the device successfully passes credentials and monitors performance? We have attached a screenshot below. Q2. Can we generate a custom report in OpManager plus, Generate
Mandate Reason for Hold Option in Task
Is it possible to make adding a comment mandatory when setting a Task status to 'On Hold'? It can be done for Request using 'Business Rules' or 'Field and Form Rules' but unable to do it for Task. I've added a Single Line Comment Box for in which the
Custom message to users
Right now for users who have not passed onboarding, when trying to authorize, both Cisco Any Connect and Exchange return an error that the username or password is incorrect. Create a custom message if the user fails onboarding and attempts to authorize,
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