This version is not applicable for this target (Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64)
Hi! I have some issues to run Feature Update via Windows 11, version 23H2 Enablement Package (22H2 - 23H2) (x64), we recevie "This version is not applicable for this target" on our Windows 11 22H2 machines. But when we download Windows11.0-kb5027397-x64.msu
How to Deploy Windows 11 for Windows 10 systems using Patch Manager Plus
How to Deploy Windows 11 for Windows 10 systems using Patch Manager Plus
Web filter doesnt apply when using InPrivate Mode (MS Edge)
Hello, What is up with the web filter of allowed websites not being applied when using InPrivate mode? When you deploy a web filter policy on a computer, the user are able to bypass the filter by surfing InPrivate. Is this how it's intended to work?
Vulnerability Manager Plus versus Endpoint Central with Vulnerability Management Add On
Hi, Is there a list somewhere of the differences between Vulnerability Manager Plus and Endpoint Central with Vulnerability Management Add On? We're already running Endpoint central with the add on and have just installled a trial of Vulnerability Manager
How Does Pitstop ManageEngine Help in Resource Utilization Analysis on Red Hat Server? Any Advice?
Hey everyone, I’ve been exploring ways to analyze resource utilization on Red Hat Server, and I came across Pitstop ManageEngine as a potential solution. Since managing CPU, memory, disk usage, and network performance is crucial for optimizing server
Password change for access control account
I have a single account used for privilege elevation purposes shared across multiple endpoints, after a user check outs a password the audit log states that password reset has been disabled for this account. The account does not have any options enabled
Disable all Protocols except TLS 1.2 for Password Manager Pro
I am looking to disable all SSL/TLS protocols for the web console and enable only TLS 1.2. This is part of a PCI requirement for our environment. Currently, I have tried to edit the server.conf, adding sslProtocols="TLSv1.2" to the connector string, however,
Ticket assigned
Hello everyone, I would like to know if it is possible that the ticket opening status is not open but "assigned" when creating if we already inform the technician to assign the request. Here is an example of a request life cycle. Here are the changes
Do not enforce MDM app install on personally owned android devices
I have integration with GSuite and enabled third party Android Mobile Management for the devices. However I do not want to enforce MDM App installation on personal devices and need to ensure that it is done only for corporate android devices (The attached
Asset management as a whole inventory solution
Hello Can asset management fullfill the role of inventory solution for the whole assets in the company? does it have the features that it takes?
Issues Upgrading Asset Explorer
Trying to move from Build 7300 to the next version and get a pop up window error to contact support.
Sound in iPhone Notification
Greetings, Currently there is no sound (alert) when a notification arrives in iPhone devices. Kindly consider implementing this feature. Best regards, Theo
CSV File Report when e-mailed shows blank fields but when clicked on it appears
Hi have a simple report that is e-mailed to me daily. The CSV file contains the information in the Message field but is not visible until you click on the field and it appears in the title bar. See picture below. Notice the cell is blank but the title
Redirect to Technician Incident Page
How do I change parent.window.location="/Templates.do?module=mergedRequest"; so it lands at the Technician Incident page and not the Technician Request (Service Categories) page? Joel
Restrict access to OU's
Is it possible to restrict visibilty for an account to a certain OU. The technician should able to only see report/warning/changes etc for a certain OU.
How to Open the Parent Request with the Child Requests are Resolved?
Dear All, Is it possible to Set Parent Request from "On-hold" to "Open" if the Linked Requests (Child requests) are Resolved? Regards, Wajahath Farooq
Unable to restoredata. Incorrect Password to restore the backup files
Hi all, i need help on this. my company's server got crashed and we urgently need the data in the ManageEngine ServiceDesk. Luckily, we have the backup every month. Now, I attempted to install the MSP into my laptop and hopeful that I can retrieve the data as .xml or .xls. this is the steps i have done. 1. run restoredata.bat 2. select my backup database 3. the system prompt me for a password and I dont have one. Kindly assist on how I can continue. below screenshow is the outcome i have tried 'sdp123!'
how can i access to requester additional filed
hi, in ServiceDesk Plus, when we go to Field and Form Rules > Rule execution - On Form Load > Event - "On Form Load" > Actions - Execute Script, I can access some of the requester details like (Requester - Job Title...), but I can't access all details
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November 21, 2024, at 11am GMT/CST/PST
Updated Masterclass video
I have been watching the Masterclass 2024 video and the menu items in this video are different to the options I have in the version I installed recently. I am running version ManageEngine ServiceDesk Plus - MSP 14.8 For instance I do not see the multi-currency
[Webinar] Supercharge ITSM with decision intelligence: A smarter approach to efficient IT operations
Hi there, The numbers in the digital readiness survey don’t lie—businesses using ITSM reporting software witnessed a 64% improvement in decision-making, 47% of manual tasks automated, and 60% improvement in customer services. That’s exactly why ServiceDesk
Charts/Reports Options
Is there a way for me to show Week 8 even if the value is 0? Also can the period be shown as Feb 9- Feb 15 instead of Week #?
Reporting by combining request status columns
I am getting a category based report. In this report, I want to combine the columns of open, pending and some others in the request status under a different name Open + Pending => OPEN 3 + 2 =5 Closed + Resolved => CLOSED 2 + 2 = 4
EndPoint Central free edition for inventory
We recently installed EndPoint Central so we could get hardware and software inventories in SDP ESM. EndPoint Central when initially installed, was in a trial version. The trial has lapsed, and we are being asked what to do. We don't need (I think) a
Rules before closing ticket
Hi, Are there any options on SD+ to ensure that some criteria are met before the ticket is closed? For example, when a technician tries to close a ticket without a category and a subcategory, the system doesn't allow the user to close the ticket. Th
failure upgrade from 14750 to 14840
Hi , I'm having issue to upgrade from 14750 to 14840. The upgrade is went well at the start but in the end just a pop up message say Failure , please check the link https://www.manageengine.com/products/service-desk/upgradefailure.html. Anyone got any
Opmanager upgrade error message certificate
im trying to upgrade and getting an error about "signature does not match with any available certificates". says to import valid cert. what is this fix? where is the cert? my SSL cert is valid. not sure what to do here.
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Configuring Notes behaviours
Can admins configure the behaviour of the list of users shown when adding a Note comment with the @ symbol? We'd like to prevent notes being sent accidentatly to the wrong address or an individual outside of the organization. Ideally the first option
NCM
s there a way to delete devices from NCM backup but leave them in monitoring in op manager plus? if so how?
Failure while collecting event log data - ADAudit Plus
Dispite disabling a domain controller under domain settings i still get "Failure while collecting event log data - ADAudit Plus" notifications
Additional Data Tables
Please can additional data tables be added to SD+ and Advanced Analytics that capture historical data for all predefined fields? Tables like this already exist for the Group and Status fields ('Support Group History' and 'Status History' respectively)
List assets that are not under an active contract
Hello everyone, I'm trying to list all our assets that are not under an active contract but I don't know how to achieve this in ServiceDesk Plus. In the assets module, there is a filter called "Not in contract", but it won't show assets that are under
Attachment Searching
Hi Would it be possible to add an 'Attachment' Search option? And/or have the 'Search Across' option include attachment names? We have many requests that have attachments. It would be great to be able to search SDP to find a request that included that
Linux GUI mode usage via PAM360
For Linux, we have onboarded the machines and they are accessible via ssh CLI just fine. However, we have few ubuntu desktop variants (GNOME, KDE, Plasma desktop, etc.) as well that the teams are interested to use, is that somehow achievable via PMP or
Does Password Manager Pro support sending syslog messages to multiple syslog collector hosts?
We would like to have Password Manager Pro dual route syslog messages to multiple syslog collector hosts. Is this configuration supported by PMP?
Report to find all switch ports which contain errors
I'd like to search our Cisco switch estate for any ports which contain CRC or input and output errors. Can I setup a custom report to do this? I've gone to ncm - custom report - add custom report - - set device template to cisco switch - added available
Can an alert be setup for account lockouts?
I have ManageEngine ADAudit Plus - Will it allow me to setup an alert when an account gets locked out?
convert incident to service request Automatically | By using custom functions etc
convert an incident to service request Automatically | By using custom functions etc
MFA Customization page
Hi!!!! I need to customize MFA page to my company branding. Actually I have this screen. Is it possible to rebranding? If not, could you add as a feature? Best regards
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