Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Issue with Automatic Database Backup in PAM360 After Setting Up HA MSSQL
Hello, I had configured automatic database backups through the PAM360 web console, and everything was working fine. However, after setting up High Availability (HA) with MSSQL, I noticed that the automatic backup no longer works. It seems that the backup
Unable to change from Calendar view to Table view
Your Version: 14.9 Build 14960 Something has happened and I can't switch back from Calendar view to Table view Nothing happens when I click the leftmost icon pictured above. I've cleared my cache, I've reloaded, I've logged out. Nothing seems to help.
Is there any method to assign an exchange server recovery database?
A quick answer is Yes. You can use the Exchange Server Recovery database to restore a database to an Exchange Server. To recover an Exchange Server database, you must use the Exchange Server Recovery Database (RDB). The RDB is a particular mailbox database
Loan and return laptops using bar codes
I support a K-12 school that issues laptops to the 9th through 12th grades students. I would like to set them up in the asset management as loanable. When the student is issued a new laptop it will listed as loaned and when turned in at the end of the
Refer field for user lookup
Hi, I've been experimenting with refer fields for user lookup for different templates and have run into an issue. We have a fairly large user database (10000+ users) so there are several users with the same first and last name. Do you have any suggestions
Service Down
Manage engine SDP Cloud is going down off and on all morning. It's currently down and the website won't even load. I am getting ERR_CONNECTION_CLOSED in the browser.
Can DC deploy MSIXBundle packages?
Can DC deploy MSIXBundle packages? I have one for the new Window Terminal preview and would like to know if DC supports this for deployment.
How to keep the agent up to date?
Hi, What's the best method for keeping the agent up to date on client devices? At the moment I'm going into ADSS, selecting as many as possible and pressing the re-install button but we're limited to selecting 100 at a time. I was thinking doing it via
Top page takes a very long time to display
Since around 14:00 on 6/6 JST, screen response on SDP Cloud has been very slow. It takes tens of seconds to several minutes to display the screen. In particular, the first time the top page (...../HomePage.do) is displayed, it takes a long time. After
Setting up Dynamic Throttle Limit
Enabling rate limiting for an application or specific endpoints serves as a fundamental defense mechanism against Denial of Service (DoS) attacks by regulating request frequency and preserving system resources. Although it may not fully prevent more sophisticated
Reporting manager of On behalf of user
Currently we are trying to build a workflow that will send approvals to the reporting manager. But there is not an option to send the approval to the reporting manager using the on behalf of user field instead of the requesters reporting manager.
Import alllog from file NFS
Dear Support Team! I configure a shared file containing all the logs of other servers and now how to import all these logs into the files I formatted u01.log, u02.log, u03.log I want to choose *.log, so that later when I configure a new server it will
Issue updating to 14205 (apply DB level change - error and uninstall at 60%)
Hello, While attempting to update from version 13.0 Build 13009 to 14205 during the database-level change step, the upgrade process halts and fails at around 60% completion. Could you please help me to sort this issue ? The update log file is attached
Asset Explorer - Client's agent instalation
Hello, we have an Asset Explorer, we would like to configure the work machines and see their detailed information, but it asks us to use UEM in order to see the machines detailed information, but we only have another service, OpManager, which we can't
Struggling with ITSM headaches? Discover how ITOM brings clarity—Free e-book inside!
Hey IT pros, Overwhelmed by alert storms? Frustrated with delayed resolutions and a CMDB that’s anything but current? You’re definitely not alone. Managing ITSM can feel like a constant firefight—but there’s a better way forward. That’s where ITOM comes
Key Manager plus user permissions
Hi, I want to understand if is possible to manage certain permission to the operator user. For example, I want to give only the possibility of export the CER certificate to users. Thanks in advance
Worklog Enhancements
Dear users, We are happy to announce that several highly requested and long-awaited enhancements for the Worklog entity are forthcoming. Here are the screenshots provided below to illustrate these features. Here are the screenshots provided below to illustrate
Append the subject line in SD_+ request with a cutom field ( SCRIPT)
HI Im trying to append the subject line with a custom (additional) field called Employee's Name (UDF_CHAR7) so that the subject field has the existing subject line and then append the Employees name to the subject when the form is saved (submitted) the
Install Manage Engine License in Asset Explorer
Hello, we have a 30 days trial for Asset Explorer, we already have the .xml file for the licence, what would we have to do in order to install it. Thanks, regards
Upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud. Service Category Enhancement Service Categories now support a hierarchical structure with parent and child categories. You can define up
Kiosk Mode for a Website
Hi, I want to get a Zebra CC6000 to allow access to and browse a specific website only, and to clear cookies etc after a few minutes on inactivity and reset itself. If I user Single App Kiosk mode and create a weblink it kind of works but seems slow and
Approval hierarchy
Hello everyone :), Currently in Servicedesk Plus, we have a few "Support Groups," and each group has a supervisor for request approval, and above all, there is the Director. Depending on the structure, group members cannot request approval directly from
How to Fetch all Active Status Request through GET API specific to the Requester?
Dear All, We are using the GET API to view all the requests based on requester Email Address (as shown below), but we would like to fetch (retrieve) the requests which are currently in Active Statuses only. { "list_info": { "row_count": 20, "start_index":
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920. Major enhancements : SDPMSP-24145 : Non IT Assets count in account details page. SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change)
Can't upgrade to next version via Service Pack
Hello! My installed version of ME Netflow Analyzer (Debian 11 GNU/Linux) - 12.7.140 I'm trying to update: 1. Stop OpManager service 2. Download SP file from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_2.ppm
batch and powershell write back to custom field
Having the ability to update a custom field with PowerShell and/or batch. Use a custom script to update a custom field with data as desired at each agent contact and/or system startup. This could provide customers ability to create custom reports as needed
Calculated time between fields (combined)
Scenario: We have a template where users can submit a request to work remotely for up to 90 days in a calendar year. The user can take all of the allotted time at once or divide it up throughout the year. Use Case: HR would like to better track the total
Important Announcement: End-of-Life (EOL) for v1/v2 URLs
Dear Users, We'd like to notify you about the forthcoming updates to ServiceDesk Plus Cloud. After careful review and consideration, we have decided to initiate the End-of-Life (EOL) process for certain URLs on our website.Kindly refers to our api document
REST API Issue
I'm trying to use the CreateUser REST API in ADManager Plus via a URL-based request.
This works fine:
https://adad.mydomain.net:8080/RestAPI/CreateUser?domainName=ad.mydomain.com&AuthToken=MYTOKEN&PRODUCT_NAME=MODULE_NAME&inputFormat=[ { "givenName":
On Behalf of field
Hi - in the reporting module of SDP there is a field that you can report on called 'on behalf of user', however we are unsure how this field is used as we are unable to find anything where you can log a ticket on someone else's behalf. We also saw (see screen shot attached) that there was a field called 'onbefalfofVIPuser', but since logging out and back in again, the field has gone. We are using 9.1 9120 Please advise. Thanks Lynne
Mandatory Asset fields
Exact same question as 10 yrs ago; I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in
The technician can see her assets in the home tab
Hi, The end-user can see her assets in self service portal, but the technician can't see her assets in home tab. Most of our technician can't access to Asset or CMDB tab. Do you have any options in SDP? Thanks for helping
Customize Landing Page in ServiceDesk Plus
Hello all, We are happy to announce the upcoming release of another new feature. While ServiceDesk Plus currently allows administrators to organize tabs based on their preferences, we received frequent requests for a customizable landing page instead
V14910 - Function "Send Mail" in modul "Print Job Sheet (WorkOrder)" idles not being able to send pdf
Hello all, with MSP V14910 we are able to create PDF-Jobsheets (so chromium screenshot with puppeteer is working) but are not able to use the "Send Mail" Function within the JobSheet. Result is a infinite Export PDF ... popup-window Send Mail Function
Stand Alone Users
Along with our standard users for Active Directory, we have Non-AD-Joined computers that are silo'ed. They don't have an email account to access and by design can't access external services. In our self-hosted testing, when replying to tickets to these
Service Desk Plus O365 email settings
Hello, We have Service Desk plus installed locally, we also have a O365 hybrid environment. I have been trying all different combinations in the service desk email settings and I can't successfully connect an incoming connection. I have tried outlook.office365.com
Setup M365 manager plus with Entra app
Hi, Now we have installed new M365 manager plus (Version 4.7, Build 4702). Now we configure Microsoft 365 tenant. For this new version, we use entra app and manual Microsoft 365 tenant as below link: https://www.manageengine.com/microsoft-365-management-reporting/help/tenant/manual-microsoft365-tenant-configuration.html
Staff Photos on Service Desk plus from Azure
Are there any plans to sync staff photos stored in Azure to Manage Engine, this would be via Zoho directory. We believe this would be beneficial to technicians.
Can't sort UDF_Filed in request with 14.9.10
Hello, Since we updated from 14.7.50 to 14.9.10, now we are not able to sort Request by UDF field: Before: After: Thank you.
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