Zoho directory not updating User fields to Service Desk Plus
Hi We have noticed that since the start of 2025 new users created in Service Desk Plus from the Zoho Directory are missing some information. Zoho directory is picking up the user Department from Azure, but not syncing the Department with the users record
How to prefix URL
Hi guys, I am new here, and this is for my study. Well, one of the requirement for my assessment is to prefix url when register, but I did not see that option when register. So is there any way to change the url after register? Thanks and regards
Announcement: ServiceDesk Plus Cloud price hike update
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
OpManager shell script
Hi there! I'm trying to add a new script that runs into a server and it gets consumed by nagios. The script is in the target server and runs in shell. How can I do to add this script to run in opmanager? ANy Idea
Stopping software uninstallation threat
Hi tohether, I've a question about software uninstallation threat. I've perform a thraet unter Threats & Patches -> High Risk Software -> Remote Desktop Sharing. There listed all system with special RDP-software e.g. VNC. Now I've startet on the button
Bitlocker Status
I have exported Bitlocker status and what I see is is Protection Disabled and Status unlocked. I am guessing the Unlocked status is normal but why is Protection disabled?
Service Request Quantities
Hi team, Im currently revising a number of our templates starting with service requests. Once thing we would like to be able to do is allow our users to raise a single request for multiple items in our catalogue (i.e. 5x Visio licenses or 10x Laptops),
Package Creation for Linux
Not sure if I just have something misconfigured, or if EndPoint Central doesn't support this, but..... I'm wanting to create a new package, (Software Deployment / Package creation / Packages), but when I click on "Add Package", the only options availabe
bulk import resource groups along with their resources
Is there a way to bulk import resource groups along with their resources? We are in the process of migrating to your solution, and it would be helpful to migrate multiple resource groups and their associated resources at once.
SSL Certificate Configuration for OpManager Failover Setup
Dear Support Team, I have an OpManager failover configuration with the following setup: Primary Probe: 192.168.0.2 Secondary Probe: 192.168.0.3 Virtual IP: 192.168.0.1 I would like to enable HTTPS and configure individual SSL certificates for each probe,
Dashboards
Hi On the dashboards in support centre plus how do I get one that shows all requests logged by support rep. The Requests by Support Rep widget appears to be only showing pending. I need something that shows me how many have been logged per rep regardless of whether they are open, closed or pending etc. Thanks Jackie
Service Desk Plus - Cross Timezone Issue
Hello everyone. I would like to raise this concern or issue if anyone encounter this kind of problem in logging in Service Desk Plus. It will display about Cross Timezone. I did my troubleshooting and issue still occurs. Troubleshooting -Adjust the correct
New Log360 Cloud update – Zendesk & ServiceDesk Plus enhancements
We’re excited to announce two key updates to Log360 Cloud: We support the OAuth 2.0 Authorization Grant Flow for a more secure and streamlined ticketing process. Users can now create tickets using custom templates, enabling more tailored and efficient
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO, and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
Account "blocked"
We have a user who is unable to reset their password using ADSelfService Plus. When they try, they get the following error message: "Your acount is blocked. You can't perform "Password Reset" / "Account Unlock". Contact your administrator. Their domain account is not locked. I've had this problem in the past and I cannot remember what the solution was. Can someone point me in the right direction? Thanks!
New Teams - Pre Deployment Check
Hi Community, is there a way to do a good pre-deployment check that doesn´t need an update every time a new version of the new microsoft teams client comes out? I want to check if the new teams client is already installed on my organizations machines,
Add or hide additional fields in tasks
Seems like additional fields have recently been added to tasks, which is great! The problem is that these fields show up on every task, regardless of the task template used. I would like to either add an additional field to a specific task, or hide the
Apache Tomcat vulnerabilities
Hello, these files can be deleted safely (as reported unsafe by microsoft): Should I precise my version of both ADAudit and Exchange reporter are the latest..
Endpoint Central PXE port in use
Hello, we are trying to configure/use the Os Deployment service but we got the following message: Saying the port 69 was in use, we went to the link attached to it regarding on how to fix it but when we did execute the command that was mentioned we didnt
SDPAdmin Password
I am trying to update a table in PSQL, did the sdpadmin password get changed in version 14? it's saying it is incorrect, sadly this is a once a year update, so I had no reason to check prior to today.
First Call Resolution Feature Proto Type
Hi All, We have come up with a proto type on the First Call resolution feature and we would like to validate our idea with the real world use case of our customers. So please share your thoughts on the below idea on FCR. FCR : FCR stands for 'First Call Resolution' / 'First Contact Resolution' and it is about addressing customers issues with solutions over the first time contact. Benefits of FCR : * Could be one of the metric to gauge the Technicians knowledge / Skill / Expertise. * Could
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
User does not have this permission
We are implementing a client to integrate with the SD+ APIs (add/edit/get/delete requests). We can currently read a given request, but if we try to create a new one, then we get an error response message (below is the response we get using Postman): {
Read-only server using MS SQL database
Hi! The question is related to the read-only option. The company uses PMP with the MS SQL database. I want to deploy several read-only servers in different locations. How can this be implemented? Or does this option only work with Postgres? Thanks in
A Form Rule that is executing a Custom Function causes the Service Template to break.
As per the title, I have created a form rule with these rules (generalised): Additional Field is a Pick List Execute when a request is: Created & Edited on field change of {Additional Field} Conditions: {Additional Field} is "No" Actions: var confirm
Request Timer Actions - Additional Date Field - Trigger Email
Hi, We have an Additional Field - Deadline date, this separate deadline to the SLA Due Date, so I can't use SLA alerts. I need to trigger an email 7 days before the set Deadline Date on the template. I've configured a Request Timer Action - After Rule
Add bulk SNMP traps
Hi, I have over 50 OID in csv file. I'm wondering if there is away to add bulk SNMP traps instead of adding one-by-one under "SNMP Trap Processors" page.
Issue - Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format.
Hello, We are trying to setup SCEP profile to deploy user certificate on Android Mobile Device. We receive the following error: Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format. From
SQL Query Performance Monitor Alarm
How to do create an Alarm for a SQL Query Monitor if the time of the query takes longer than 5 seconds? Trying to hunt down some SQL performance issues and we want to get alerted when a specific SQL query is slow. I already have the SQL Query Monitor
License details
Dear Sirs, I was unable to find how to check our license status. I only found few informations about usage, but it's not really clear and description is missing. Thank you in advance. Giovanni
Endpoint Central - Software Metering
Currently, with software metering, I can only select the versions listed in the tab instead of manually entering them. This becomes a challenge when presenting to my boss, as I have to show each version individually instead of combining them under one
how to email tech when request is resolved or closed
Does anyone know how to enable Service Desk to email all techs when request is resolved or closed
server ssl certificate has expired
please see below -- it will not allow us past this screen even when we try. Not all function are working if we do get past this screen in ME either -- also disk usage has crossed the threshold error also - ticket number 0376910
Build 14930 - Additional Field "Allow numbers only" validation failing due to leading zeroes
We use an additional field for inputting employee IDs. Those IDs are a fixed length with leading zeroes. We have never had an issue using the "Allow numbers only" validation for this field, as all of the individual characters in an employee ID are numbers.
Gestion des Problèmes
Bonjour à tous, Je souhaiterais savoir s'il est possible d'exporter ou de récupérer les catégories associées aux problèmes sur servicedesk plus s'il vous plaît? Nous souhaiterions récupérer les informations suivantes : - Categorie - Sous-categorie - Element
ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
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