Red envelope in notification center
Hi, We recently updated from v. 14620 to 14860. One notable change was in the notifications center. Previously, when a requester had replied to a request, the corresponding notification would show with a red envelope. Now it's just a generic "request"
Pick list field options drop off when request is updated
Hi there, We have noticed that our pick list additional fields options drop off when a request is updated (ie, group is changed or technician is changed) is this system behaviour? or do I need to configure something in the background?
Requester view of tasks and approvals
I would like the requester to have more visibility into the progress of their Request Catalog request, specifically with the progress of tasks and approvals. I would like the requester to be able to log into the system and see what tasks & approvals exist on their request, the status of each, and who they are assigned to. All requester views of this information should be read only. I would also like the requester to be emailed (email should include all details) when a task or approval is assigned,
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Freeze Field in Tasks
Hello, Using the task template in ServiceDesk Plus, we created tasks with costs. We would like the following fields to be non-editable when the user selects the task: The fields: - Additional Cost ($) - Estimated Work And in the Actual Start and Actual
version 10000.
I want to transfer all the data from one server to another, it can't find version 10000.
Adding VmWare ESXi hosts to Desktop Central
Is it possible to add VmWare ESXi host servers to DeskTop Central? Thanks
Do we have the option to scan the Azure applications_Collebra
Dear Team, The customer is using Azure, which hosts multiple applications. The question here is whether Vulnerability Manager Plus will scan these applications and provide us with the vulnerability report. Please provide clarification on this. Regards
Not able to upgrade from 14750 to 14840
This appeared when i am installing the ppm. Could you please advise me on what i should do? Thank you
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Retaining Change request description alongside request description when a Change is created from a Service request
Dears, Greetings! We are on the latest build of SDP 14.2 Build 14200. We have customized Change template description field, such that it captures lot of details from the requester. At times, we do raise Change from existing requests. Doing so, description
ManageEngine Endpoint Central: constant, high CPU usage
On my Macbook, I have constant high CPU usage from the ManageEngine Endpoint software. In my case, the problem is the "dcuserhandler" process, for which the Activity Monitor typically reports ~150% CPU usage. Options
SDP Concurrent License for Technician
I know this have been up for discussion previously but I haven´t seen any new regarding it. Are there any plans on changing from "Name Techician" to "Concurrent logged in techician" in Servicedesk Plus Cloud? If not for the entire domain, but would it
Task Template Trigger
I created a Task Template but forgot to set it in the trigger mode. When I try to edit it, the Assign and Mark buttons are not available. Where can I make this change?
"Query_Report_Admin" API Permission Is Missing
Hi, I am trying to use the /dcapi/threats/systemreport/vulnerabilities API call to fetch system vulnerabilities. The call works on one ME-EC deployment and fails on another. Debugging shows that, although both API Tokens were created using Administrator
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
How do I define credential for SSH connection using Public Key Authentication in AppManager?
I want to create a new file/directory monitoring. This monitor will connect to a new host by SSH using Public Key Authentication method. However, which information should I put in "Private key" text box? Should it be a path that lead to my generated private
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Google fixes several high severity vulnerabilities in its Chrome 134.0.6998.117/118 Stable Channel update
Chrome Stable Channel has been updated to 134.0.6998.117/118 for Windows and Mac (release in progress). This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-2476 Use
Desktop Central Client Compatibility with ARM Processors
We would like to install the Desktop Central client on a Raspberry Pi running Debian Buster. Unfortunately, Manage Engine does not support the ARM processors that Raspberry Pis use. Is this something that Manage Engine is working on? If so, can you please
disable edits in details view
In details view you can update fields and even though there is a rule that is set to make an additional mandatory, it isn’t forced before saving. Worse the rule will run if just the one field is updated, and then will run the second rule if the next field
Wayland support for Linux remote control
With more distributions making Wayland a default for their desktop environments, is there a plan to support Wayland in the Linux remote control app?
NAT problem on Cloudflare CDN
Hi Good day I plan to manage PAM360 server through Cloudflare CDN I have problems setting up sessions (RDP, SSH,...). Considering that PAM360 needs port 8282 to view WEB and port 8283 to create RDP sessions, it needs other ports like 8285 for other sessions,
Splunk SIEM integration - PAM360
Hi. I need to integrate Splunk SIEM for log forwarding. Unfortunately, I couldn't find detailed information on the internet. What is required from me as the "Collector Name," and what information should I enter there?
Ability to Bulk Edit Change Requests
We've run into a scenario where we needed to migrate change and request tickets to a new Site. It was a process to migrate all our tickets to the new site but now need to work on migrating 1000's of Change tickets. Is there any way a bulk action could
How can I add and distribute Microsoft Store apps nowadays?
Hello, pitstop! I know that Microsoft Store apps are no longer possible to distribute through the Windows App Management tab on Mobile Device Manager Plus. However, I can't find any official help articles on what my alternatives are for adding and distributing
SharePoint Manager Plus build 4505 released!
Hello Everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4505. The new build supports the following: Enhancement: SharePoint Manager Plus now supports Duo Web SDK v4 with Universal Prompt, providing a simplified and
RecoveryManager Plus rolls out build 6221
We are glad to release the latest version of RecoveryManager Plus, build 6221. Issue fixes: · An issue that prevented adding Wasabi us-east-1 region buckets, due to an endpoint inconsistency, has been fixed. · An issue where Exchange on-premises servers
Deploy Systernals BgInfo Walk through
Hello, Was interested if there is a walk through on deploying BgInfo to client machines.Here is a link to BgInfo http://technet.microsoft.com/en-us/sysinternals/bb897557.aspx for more information. Regards, TJ Havens
Change module- Field and forms rules not working
We have been upgraded to a new version and the Field and Form rules from the Change Template are not longer working. Could you please let me know what are the mininum configuration required for the rules to work? Please assist
iBAS++ Agent installation issue from Patch Manager Plus Console
Hi Team, We are unable to install the agent from the Patch Manager Plus console. We are receiving an error stating that Admin$\Temp is not accessible. However, all required ports are accessible between the server and the agent, and Admin$\Temp is accessible.
Mandate task fields
Hi Is there a way to mandate fields (owner, group) during task creation? I know I can mandate fields for closing a task.
Backup Emails from IMAP Mail Server?
Backing up emails from an IMAP mail server depends on your preferred method and technical expertise. Here are two common approaches: 1. Using your email client: Microsoft Outlook: If you use Outlook with your IMAP account, you can export your mailbox
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
On-Behalf-Of approver
Hi, Team, If one has "Auto-approve requests when the requester is the approver" as "Yes" and a requester uses the on-behalf-of field with someone who approves the request, the request will be automatically approved. This situation can be seen as a lack
how to set automatically : Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort
Hello, We want to automatically set the actual end time of the field on the task based on the calculation below: Actual End Date = Actual Start Date + Estimated Work (Task_ACTUALENDTIME = Task_ACTUALSTARTTIME + estimatedeffort) I think this can be done
Introducing the Enhanced Applications Manager Widgets & Dashboards
We’re excited to introduce a series of updates to the Applications Manager's widgets & dashboards, designed to provide a more intuitive, interactive, and visually engaging experience. These enhancements have been developed in response to valuable feedback
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