Gestion des Problèmes
Bonjour à tous, Je souhaiterais savoir s'il est possible d'exporter ou de récupérer les catégories associées aux problèmes sur servicedesk plus s'il vous plaît? Nous souhaiterions récupérer les informations suivantes : - Categorie - Sous-categorie - Element
ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
Left requests panel refresh bug
Since about 2-3 updates ago, when viewing a request, the list of requests on the left hand side is not being refreshed anymore. I always had the refresh set to the following and both, the main list of requests were refreshed every 3 minutes and the list
Create Report Profiles
Hello! Product ADAudit Plus Version 8.1.0 I need to create new Report Profiles to add to the Alert Profile. How can I create new Report Profiles?
Ticket History
Hi, I would like to know if it is possible that when the requester receives the answers given from the platform, he can receive the entire history of the ticket. That is, the entire conversation. I have tried adding the Description variable, but it only
Cannot Find Email Template for Incident Status Change
I am looking for the template that notifies the technician of an incident change of status. I lave looked all through Automation > Notification Rules and just cannot seem to find it. I know I have modified it before but I cannot find it now. Can someone
All requests history
Hi, I'm just wondering if there is a way to see all the requests history anywhere? At the moment we are at number 16,000 and if I'm trying to find something from 6,000 from a few years ago, it's not there anymore. Does it only keep the history for a few
RecoveryManager Plus rolls out build 6220 with support for additional cloud repositories and backup immutability.
We are glad to release the latest version of RecoveryManager Plus, build 6220. Features: Expanded cloud storage support: Seamlessly integrate AWS S3 and Wasabi cloud storage services as backup repositories, gaining greater flexibility and scalability
Search Additional Fields across Multiple Templates
Hi All, Common Fields in Service Desk are the ones that can be used in multiple Forms/Templates and so I was wondering if there was any way to search what fields are used in what Template. For Example: Let's say that a Common Field such as 'First Name'
Ubuntu Upgrade 22.04.5 LTS to Ubuntu 24.04.1 LTS
Hey guys, is it possible to automate an Ubuntu Upgrade from V22 to V24? Or is Endpoint Central only used to install small Ubuntu patches? Thanks for you help! Kind regards, Andy
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
Have you checked your ADManager Plus security score yet?
Have you ever felt like you're doing everything you possibly can to make your organization secure only to end up feeling like you missed out on something? Would it be easier if someone gave you a checklist on all the security best practices and options
Disable the Failover in opmanager and then configure failover from scratch
Hello, I have a problem to configure Failover in Opmanger for a Probe. The primary server is working and for the second one I have problem to start the service with an domine user who has access to remote SQL and share folder and doesn't work. Is it a
In Endpoint Central, how do I add criteria to a custom package as to whether or not it should be run on a computer?
This concept is called "relevance" in HCL BigFix. For instance, I need to update the certificate used by Splunk Forwarder for Windows computers that have the old cert. In BigFix I would have these criteria: Windows machine the SplunkForwarder service
New feature in Log360 Cloud: JSON parsing support
Dear users, We are excited to introduce advanced JSON log parsing capabilities in Log360 Cloud, enhancing flexibility and precision in log management. With this update, users can: Seamlessly extract various fields from JSON logs, ensuring improved customization
New features and enhancements in Log360 Cloud
We’re excited to announce the following updates in Log360 Cloud! New feature File integrity monitoring for NAS file servers Log360 Cloud now supports file integrity monitoring (FIM) to track unauthorized changes to sensitive files and folders in NAS file
Due date
Hello everyone, I have two questions about the use of due dates and actual end dates please? 1/ Is it possible on Servicedesk if the requester sends an email with a copy of the service email address and the due date is automatically retrieved in the system?
Change approval history
Hello. I am just starting to use the Change Module and am having some problems finding the correct information in the history, specifically approvals. In the approval summary, it doesn't appear to list who did the approving. In my example below, I have
The number of applications in front of you or your position in the queue/
Good day. Tell me how to implement it: In the notification to the request author - specify the number of requests with the New status. Optimally, count by group, but you can by request category. Apparently, you need to create a variable - so that it can
How to Break Up Large PST Files for Easier Without Losing Data?
Query: For a few days, my Outlook has been causing issues when I am trying to access PST file data. I am pretty sure this might be because of the large size of my PST file. Now, looking for simple tricks to split my PST file into several parts and reduce
Ability for Requesters to Edit Their Own Requeset After Submission
Hello, I was wondering if its possible to enable the ability for requesters to edit their own request after its been submitted. After doing some research, it appears that this functionality is available on SDP MSP. Is there another way of enabling these feature? Thanks, Neil
Please make it possible to disable or skip Details in Change
Details in Implementation is used for showing Additional Fields. For us it's always empty. Please make so that if Details are Empty don't show it, just jump to Tasks instead so that it's obvious that there are tasks present in this stage. I'd rather not
Add date on daily task - Maintenance
Hello everyone, We have created automatic tasks in Maintenance and we would like to add a date in the title if possible. This is a daily task of an IT support as shown in the following screenshot: And we would like to add a date Example: Eric Daily Task
The problem with the updated version to 14600 "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details."
When updating ManageEngine SDP using the console to version 14600 from version 14505, it writes an error "The patch cannot be applied further as some exception occurred during pre-validation. Hint Refer logs for more details.". I also provide information
Problem with installing SDPLUS MSP 14.x and up
Hi every time I try to install ServiceDesk Plus MSP version 14.x or greater I get error with Postgres Database (cannot start). When I try to ./initPgsql.sh i get error saying problem with timezone setup - Permission Denied. I tried to verify md5 hashes
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
SDP cloud approval
When the requester selects a subcategory, such as ITSM, the ticket status should change to "Pending Approval" and be assigned to a user with the authority to approve it
Automate Instance Announcements for new platform updates
Allow customers to suscribe to an Announcements for new updates/releases? In our organization the responsible analyst reviews new releases and shares them with the organization via an SD+ Announcement. It would reduce the amount of effort on customers
ADSelfService Plus' build 6509 released with an enhancement and bug fixes.
Hello Everyone, This is to announce the release of ADSelfService Plus' latest build, 6509, with the following enhancement and issue fixes: Enhancements The Windows login agent is now compatible with devices running on ARM64 processors. Issue fixes An
Send email to all users when publishing an announcement
How do I send an email to all users when putting out an announcement rather than having to select every single user one by one which is not feasible? Thank you
Error changing any option in General Setting - Advanced portal settings
Hello, When I change any setting, appear a allert in the browser saying (sorry, it's in portuguese): In english: If you change the alias URL: SAML authentication will be disabled and service provider URLs will change. To turn authentication back on, you
Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed
I am getting this error when upgrading from version 13 SQL Database. What does Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed out at mean? -------------- Jan 24, 2025 7:10:24 PM [com.zoho.tools.util.NetworkUtil]
ManageEngine ServiceDesk Admin Panel Exposed To The Internet
We are in the process of PEN testing our systems, one of the reoccurring "issues" is "ManageEngine ServiceDesk Admin Panel Exposed To The Internet" This being the case, I am curious if there is a way to block the admin panel unless inside a set of IP
Automate Technician name in Requester field
In some cases a Technician can be a Requester to report an issue or raise a request. In the onprem version we were able to add a script to all forms to take the logged in name and populate the Requester field. This is the same behaviour that Requesters
BIOS Updates - APD
Hi, Is it possible to create an automated patch deployment policy for BIOS updates? When I create a new policy I get Microsoft patches, third party applications, drivers but nothing about BIOS. I'd like to automate the process as much as possible, probably
Windows BitLocker Vulnerability Exposed: Secure Your Systems Now!
Hello folks ! A critical flaw, CVE-2025-21210, has been identified in Windows BitLocker, affecting its AES-XTS encryption mode. This vulnerability enables attackers with physical access to devices to manipulate encrypted data, causing sensitive information
Windows BitLocker Vulnerability Exposed: Secure Your Systems Now!
Hello folks ! A critical flaw, CVE-2025-21210, has been identified in Windows BitLocker, affecting its AES-XTS encryption mode. This vulnerability enables attackers with physical access to devices to manipulate encrypted data, causing sensitive information
Windows BitLocker Vulnerability Exposed: Secure Your Systems Now!
Hey folks! A critical flaw, CVE-2025-21210, has been identified in Windows BitLocker, affecting its AES-XTS encryption mode. This vulnerability enables attackers with physical access to devices to manipulate encrypted data, causing sensitive information
database file size and log file size increase drastically!
I’ve encountered an issue during the restoration of a backup using the following command. restoreData.bat --dbmigration During this action the database file size and log file size increase drastically. Why does this happen? The database is originally
Approve user requests to automatically install software
Hi, Team, on ManageEngine Blog (https://blogs.manageengine.com/desktop-mobile/desktopcentral/2016/12/16/desktop-centrals-self-service-portal-approve-user-requests-to-automatically-install-software.html) it is said that after approving a request for installing
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