Integration ServiceDesk Plus Cloud with Microsoft Power BI
Has anyone successfully been able to integrate SDP Cloud with Power BI? If so could you give me some direction please. Is there any plans in the pipeline to have this integration developed?
Cannot Update
Good morning, I am having a problem updating the Manage Engine Service Desk program. The currently installed version is 14820, trying to install 14840 the error in the attachment continues to appear. How can I proceed? Thanks a lot in advance.
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
Home Page (My Task)
In the Home Page Task still shows task (despite its canceled status).
Tabs Switched
The summary and patches tabs are switched on Endpoint Central version 11.4.2516.08. How can I switch them back?
ADSelfService Plus 6513 offers key enhancements & more
Hello Everyone, ADSelfService Plus' latest build, 6513, has been released with the following updates: Enhancements Support for Smart Card Authentication using USB devices like YubiKeys and PIV cards has now been extended beyond the ADSelfService Plus
The summary tab
The summary tab is opening first when you click on a computer name. It used to be the patches tab that opened when you clicked on the computer name, and they switched after updating to Endpoint Central version 11.4.2516.08. How can I switch it back?
Release Attachment enhancements
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it. I would also like to be able
Disable end-user notification for continuous software deploy?
Hello, I've got a configuration that checks and installs software every refresh cycle using the 'Apply this configuration during each Refresh Cycle' option. Problem is, it keeps popping up on end user's computers that an admin has configured software
Revamping User Addition: Invite-Based Model in Analytics Plus Cloud
Hello Everyone, We’re introducing an important change in Analytics Plus Cloud – the User Addition workflow is being revamped to an Invite-based model. This update is aimed at improving security, control, and user management. What’s Changing? We are replacing
Need software to retrieve specific pages from PDF
You can try a tool that allows you to extract specific pages from any PDF without losing the quality. I have used a Softaken PDF Splitter Software that allows you to choose side areas such as 5-10, 20-30, etc. It does not require an internet connection
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Mailflow Issue
Hi guys, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand. However, we have no issues with replying to tickets which sends emails via SDP On-Demand to the end users mailbox. Is there an on-going
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Emails have stopped being processed
No emails are being processed into cloud
EndPoint Central DataBase Schema Patch MgMt
Hello everyone, could someone provide me with the updated schema of the Patch Mgmt Module? I have it as shown in the attached image, but it seems to me that it is not completely updated.
Template for problem
Hello everyone, I would like to know about the "Problem" form. Is there no form template like in "Services" or "Incident"? I want to add a template for "Power Outages," but I don't see where I can do it or where to add the fields. Does anyone have any
Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
How to install Linux agent with bash ./UEM_agent.bin
Hi , in my compnay linux server restricted for run ./uem_agetn.bin command in terminal and we can install agent by $root/>temp>bash ./uem_agetn.bin how to use this method with Linux Agent Push Installation tool for remote installation agent on linux
Task Dependencies in Service Request Templates - SDP Cloud
Hello, I was wondering if the ability to create tasks that trigger more tasks within a Service Request template is possible in SDP Cloud? We have a new hire Service Request template where we wanted multiple tasks to be triggered after completion of the
Issue with sending emails from ServiceDesk Plus Cloud
Dear Customers, We're currently experiencing an issue affecting mail sending from the ServiceDesk Plus Cloud application for some customers hosted in our EU data centre. We recognize the impact this may have on your workflows and sincerely apologize for
Can I use Request Timer to delay starting the End of Service SLA clock?
Hello, I want to have the End of Service SLA clock start 2 business days prior to the staff member's Last Day of Work. Can Request Timer be used to do this? Today almost all of our End of Service Requests breach their SLA as these requests are often submitted
Purchase Order Template
Can we edit the default template or create a New Purchase Order Template, adding company’s header, footer, fields, layout, etc.
How do I add field "Business imapct" to a Report of All Assets in SDP?
Hello, how do I add field "Business imapct" to a Report of All Assets in SDP, please? I was searching the filed via table schema, but could not find it. Basically, can you share an SQL (MySQL) to extract all columns related to all assets? Thanks Tom
Personal and business mobile enrollment
Hello,
I'm testing the ManageEngine solution for mobile fleet management.
The enrollment of corporate phones is going well.
When I try to enroll a personal phone with a work profile, the enrollment is successful, but ManageEngine displays a message:
Which PDF splitting program supports bulk file processing and page range options?
Are you looking for a PDF splitting program that can support bulk file processing and range options? Then this reliable Softaken PDF Splitter Software is the perfect solution. This PDF-splitting tool can split PDF files without any size limitations. This
How are others handling incoming emails/messages from other ITSM systems?
Hi All - We support many customers and not all customers want to use our ticketing system (Service Desk Plus) because they already have their own such as Jira or ServiceNow. We are struggling on how to streamline communication between platforms and ensure
RecoveryManager Plus rolls out build 6302 with a centralized dashboard for enterprise applications.
We are glad to release the latest version of RecoveryManager Plus, build 6302. Feature: Centralized dashboard for enterprise applications Get a quick snapshot of backup and restore operations, licensing, and repository details for SharePoint Online, OneDrive
Restore AD User with automation
In an effort to keep AD and Cloud providers clean, we delete our student accounts when they have been out of the District for more than a year. We sometimes do get students returning to the District after that year and right now our enable/update automation
IP Restriction to 0.0.0.0
Hello everyone, I unexpecly have enter 0.0.0.0 as the only allowed ip address in PAM360, and now I can't access the product, could you tell me where I can find the IP restriction file from the installation folder to change the 0.0.0.0 value to my ip address?
Example command for DUEBYDATE in Email Command Parsing
I am trying to use Email Command Parsing to create New Starters based on emails from our HR system I'm able to set the TEMPLATE / GROUP / SUBJECT / ASSET fields no problem eg: @@TECHNICIAN=Jane Smith@@ This works correctly. However I want to make the
After 2 factor redirect it send me to server name and not FQDN
Hi, i have modificed the certificate for a local wildcard ... *.contoso.com i enter to the server as https://pmp.contoso.com:7272 and the certificate is OK When i authenticate and use 2fa (Duo) it send a websdk request, and after that returns to the platform
Technician Last Log In
Hi Could you help me build a query/report that tells me last log in time by each Technician please. We are using the cloud based version of Service Desk Plus. I have tried to follow links on previous questions of this nature but the links are dead. Example
Best practice allowing certain YT-links
We have a list of YouTube-links we'd like to allow on certain computers and has put them in a webfilter-policy as allowed while at the same time block any possibility to view others YT-videos besides the links we choose. The problem is that by putting
[Alert] Inconsistent mailbox report data in M365 Manager Plus due to Microsoft service incident - EX1078664
[Update - June 06, 2025] Microsoft incident EX1078664 resolved: M365 Manager Plus Exchange Online reports fully operational. Microsoft has confirmed the resolution of their service incident EX1078664. This affected the Get-MailboxStatistics cmdlet used
How can we send a Notification once the Service Request is Approved along with the attachments attached to that request?
Dear All, How can we send a Notification once the Service Request is Approved along with the attachments attached to that request? Regards, Wajahath Farooq
Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.
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