Has something changed with the Desktop Central Agent Service regarding patch mgmt? Our SentinelOne EDR is triggered by some updates
Anyone have this sort of trouble? Some windows updates or others are triggering our SentinelOne EDR software. Sometimes the Threat files are any of these, listed with the "Detecting Engine": Threat Details Detecting Engine 5beceb.rbf ['On-Write Static
Incident to problem
Hello, On servicedesk plus, is it possible to change a request to a problem please? Sincerely,
Upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud. New Features Test credential in Credential Library (Probe) Users can validate
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Hi, We get error after applying rapidssl .cer certificate. I have followed this ssl guide https://download.manageengine.com/products/self-service-password/adselfservice-plus-ssl-installation-guide.pdf. Same error with chrome and IE. How to fix this problem?
"Computer Description" Column for Custom Groups
Hey guys, Just wanted to bring this to your attention, on site we add computer descriptions to all devices so we can keep track of there location. For example; Device Name - Computer123 Description - FG Medical Records - Room 2 This is so when we get
How to Set the Parent Request from On-Hold to Open Once the Child Request is Resolved?
Hello Everyone, We have a Parent Request and a Child request, and we would like to set the Parent Request status from On-hold to Open once the Child Request is Resolved? Plus, we wouldn't also want to resolve the Parent Request unless the Child request
Approuval request
Bonjour à tous, Sur la demande d'approbation, nous avons une diffuclté pour la configurer. Si il y a plusieurs personnes à qui on demande l'approbation, si l'un approuve la demande le statut change directement en approuvé sans l'approbation des autres
How to update new device templates after AMS expires
Hello， After monitoring my newly purchased H3C switch, I found that the template cannot be updated. The device model is S5000-16X-EI, S5008PV5-EI-HPWR， How can I update the template? My AMS has expired.
Automatic approval
Hello everyone, We recently had an issue when requesting approval of a request ticket. In fact, a technician sent a notification for an approval request to his superior (approver) And the ticket immediately changes to 'Approved' status without any action
Approbateur changement
Dans Servicedesk plus, dans le changement, il faut que tous les validateurs valident avant que le ticket passe et non seulement un seul validateur. Cordialement,
Force Restart every week
Dear Team, I need assistance in setting up a scheduled forced restart for a group of PCs every week to ensure all old sessions are flushed. Please advise on the best approach or any necessary configurations to implement this effectively.
Can I use request filters to create a matrix report?
I want to create a new matrix report to query ticket data. The data would include the program that created the ticket and for the other half of the matrix I want to use the custom filters I made to combine multiple groups together. Is this possible? We
VNC for Endpoint Central
Remote tools in Endpoint Central service are slow. Does Endpoint Central not support VNC?
Manage Engine - perpetual configurations
I am fairly new to Manage Engine. Does Manage Engine Cloud have a way to automatically install a set of software to new PC's as they are added to the domain and have the ME agent installed? I am trying to set up a configuration that always installs a
Asset Management Software/Software Licenses
My company is starting to use the Asset Management module now. I was wondering if anyone one here uses this and how the Software Licensing is working
Automatically removing computer from SoM
I remember finding a feature in Desktop Central a few months back, that allowed the automatic removal of computers from the Scope of Management if the computer has not responded back within a specified period of time. I had this configured, but require to make an adjustment. Now for the life of me I can't find this option. I still get the reports stating that a computer has been removed, or that a computer has not communicated in a long time, but can't find where these settings are. Can someone point
"Unknown Error Occured" Error Message
Hi Support, One of the technician are encountering this error message everytime logging in to the account. How to fix this?
Servicedesk Plus - Travel instance
Hi team I saw in different documentation that is it possible to choose additional instance on Servicedesk, like Travel, Finance etc On my Servicedesk ESM I have: Servicedesk, Facility, Human Resources and blank. How can I add Travel instance? I need to
Adobe Creative Cloud
Hi Do Manage Engine support updates to Adobe Photoshop / InDesgin if you are using Adobe Creative Cloud
Imap leave message on the server
Hi, we are fetching emails from email server using imap, once the new email is fetched then the ticket is created but on the email server there is no more this message is deleted during fetching. Is any way to configure servicedesk cloud to leave messages
Send out Survey when project is closed (get feedback about project)
We are now doing a prove of concept to eventually use Project MAnagement add on our service desk plus. We already did some tests about creating new projects, milestones and task. At this moment we need to validade that is possible send an survey when
How can I restrict or close RDP outside PAM360.
I want force all users to use RDP using PAM360, at this time any user can use RDP outside PAM360 even if I setup the restriction in the resource "Restrict use RDP to local accounts" setting in the edit resource
Configure Access Control By Group
Hi, I think I know the answer to this and the answer is it's not possible but I really need to be able to configure access control based on a group. At present, it seems I can only configure it by resource and am limited to a maximum of 100 at a time, I've nearly a thousand so am repeating myself 10 times. This means every time a new resource is added to the AD group that defines it should be part of PMP I then have to go and configure access control on it which seems crazy. It should be configured
Etat ticket - attribué
Bonjour à tous, Est il possible de faire ce paramétrage, Quand un ticket est créé et s'il y a déjà un technicien attribué à la demande ou ticket, l'état de la demande devrait être déjà en attribué et non "ouvert". Si quelqu'un a une idée s'il vous plaît?
Users from Active Directory can not authenticate
Hi Friends In our active directory, we have a group that for security mandates has been configured in permissions like pictures in attachments. All users that imported from the active directory and are members of this group, cannot login into SDP via
Multi-Factor Authentication on endpont - Not Working
Hi, I’m in the process of enforcing MFA enrollment and MFA on our servers/endpoints using ADSelfService Plus. After completing the configuration and running some tests, the GINA application is triggered. However, only the Reset Password/Unlock Account
The “Enterprise” field is not displayed in the ESM catalog in ServiceDesk
While working with the ESM catalog in the ServiceDesk system, I encountered an issue: the “Enterprise” field is displayed on one instance of the system but is missing on another. P.S. In English, the word “Enterprise” translates to “Компания” in Russian.
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
SD+ Sandbox - I don't have mail server configured - how can I test workflows?
Hi - I am new to creating workflows & I therefore want to fully test them within the sandbox environment - however, when I run the flow I've created I get an error message stating workflow execution failed - mail server not configured. Is there a way
Error code: ERR_SSL_PROTOCOL_ERROR
Hi, I am getting the following error when using Chrome to access my ADSelfService Site. Error code: ERR_SSL_PROTOCOL_ERROR I have already added the sslProtocols="TLSv1" to the connector, but I still get the error. On SSL Labs check, I get the following errors The server supports only older protocols, but not the current best TLS 1.2. Grade capped to B. This server accepts the RC4 cipher, which is weak. Grade capped to B There is no support for secure renegotiation. The server does not support Forward
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
Not Installed Software Listed In Inventory
I am managing our licenses at the moment using Desktop Central 7, and this morning I noticed that one of our pieces of software is showing as installed on one of our training PCs. When I checked the PC, the software was nowhere to be found. There was,
Why You Should Hire a Dedicated ASP.NET Developer for Your Project
Introduction In today’s fast-paced digital world, businesses require robust and scalable web applications to stay ahead of the competition. One of the best ways to achieve this is to hire a dedicated ASP.NET developer who can deliver customized solutions
Log360 release: OU exclusion feature added
We’re excited to announce that ManageEngine Log360’s latest build 5532 is now live! What’s new in this release? Enhancement: "Exclude OUs" component is now available in Log360, aligning it with EventLog Analyzer's functionality. Users can select a parent
ManageEngine Germany User Conference 2025
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening in Munich, Germany.,Date: 27 March 2025,Venue: Mariott Munich City West. This one-day event is packed with leadership forums, product technical workshops,
AdAudit API
Is there any API for AdAudit plus ?
List of Alert Profiles
Is there a description of alert profiles? For example, what does "Group Membership Information" do as it has no action descriptor.
Asset Allocation Details by Site
Being able to select a user or department to fetch asset allocation details is a huge improvement. However, please give the option to view assets by an entire site instead of by user or department only.
Adding Domain in SDP
I have an existing SDP free version, my problem is I cannot add a another domain and the error is "Domain with same name already exists. Please provide different value for Domain name."
Next Page