How to Fetch all request through GET API specific to the Requester?
Dear All, How can we fetch all requests (specific requester) through GET API based on the "Requester.Email" or "Requester.LoginID"? Please let us know the search criteria (input_data). Regards, Wajahath Farooq
How to find Postgres Database Password
Hello, I'm attempting to up the security of our ServiceDesk, and one of the recommended measures is to change the Postgres Database default password. When I selected the security measure, I was redirected to this link - https://help.servicedeskplus.com/change-postgres-user-password.
OS Deployment - Driver Vendors
We use Dell PC and laptops. The OS deployment is working great. I have a question about what drivers to include. Do I include both WinPE10.0 and WinPE11.0 files into the Bootable media?
Auto Assign a ticket based on a incoming email and using a specific keyword in the Subject Line
Hi team- I'm trying to auto assign a ticket to a technician that comes in via email has a specific keyword in the subject line. This ticket will go to only one specific technician, and not the entire team. Has and what has anyone had luck with this? If
Improvements to new Dashboard (2025)
A few suggestions to improving the new features for the default dashboards: Ability to add more than one status (field) to a filter. For example, I can only highlight individual Status names and not a collection a names (Open vs. Open, WIP) (OnHold vs.
Extract all requests/changes in .csv
Hi, greentings We need to extract a complete report of all requests and changes registered in the on-premise SDP What is the recommended procedure?
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 26]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 27]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss the step-by-step procedure to design, implement, and manage a powerful service delivery model to cater to your organization's service needs.
Deprecating Patch DB sync for Endpoint Central 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Endpoint Central 11.2.2328.1
Deprecating Patch DB sync for Vulnerability Manager Plus 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Vulnerability Manager
Deprecating Patch DB sync for Patch Manager Plus 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Patch Manager Plus
M365 Security Plus build 4619 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4619. Enhancement You can now register for security advisory notifications from the Security Hardening section to ensure timely updates about recently released fixes
M365 Manager Plus build 4619 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4619. Enhancements The Bulk User Modification using CSV management task now supports the following additional actions: Modifying Exchange Online mailbox permissions
Service Desk Upgrade from 14750 to 14840
Hello i have issue on service desk upgrade from 14750 to 14840.The upgrade went well at the start but in the end just a pop-up message say problem in pre-validation. Can anyone help me resolve this?
Boost security with Identity360 using phishing-resistant MFA, passwordless authentication, and more!
Hey everyone, We are excited to introduce new and improved features in Identity360, making authentication more secure, seamless, and flexible. Features: Passwordless authentication: Identity360 now supports passwordless authentication for its portal login,
Looking for how to see the time tickets are in a specific request status on closed tickets for each month to compare data over time.
Hello, I am trying to see how I can run a report on all tickets that were created in a specific month, such as January 1-January 31st. I'd like to be able to get the average time those tickets were sitting in a specific status, such as "on hold", or "awaiting
Self-Service Portal - Uninstall Option
Can you please add an uninstall option to the Self Service Portal on Agent PCs? Seems likely that users may change their mind, change projects, stop using a commercial app (automatically freeing a license), etc., and it would add a lot to "Self Service".
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Notification Action Email Template Location
I could have sworn I saw a location where the email templates for notification actions were kept. Did I imagine this? What I'm talking about are the email templates that can be created for Admin > Automation > Custom Triggers > Notification Action > Edit.
Can the survey be added on the Close screen?
I would like to have the users give their survey response on close so we can have a better response rate on surveys.
Translation File
Hi, I wanted to translate arabic to farsi. i know there is a option from gui but it takes so much time. where is the arabic translated file so i can translate it more quickly?
login form translation
hi 1- how can i translate login form? 2- how can i disable admin and guest login banner from login form?
EC Cloud no updates?
In 2023 9 feature updates were released. In 2024 so far there are 0 for EC Cloud. We are missing things like the file/folder system manager tool. Event viewer tool. Several bugs exist that have been patched in on premise versions. When will EC Cloud receive
Make updates (Remove) Stages on Change Template
We want to revamp what stages we are using in a new change template. How do we remove stages so they don't appear on the side of the screen? Here's the change: We want to remove Testing and UAT/Training and Review Here is the setting in the associated
How Can ManageEngine Applications Optimize Rack Server Resource Utilization?
Hey everyone, I’ve been looking into ways to improve rack server resource utilization and came across various ManageEngine applications that claim to enhance performance, monitoring, and efficiency. Given the increasing demands on enterprise IT infrastructure,
What table is Site Manager located in?
Hello - I have MSSQL and I'm looking for the tables that contains the Site Manager value?
How can I block WebView/In-App Browsers with MDM on Android?
How can I block WebView/In-App Browsers with MDM on Android? This is because I am filtering the web browser but it can easily be bypassed by just going into an app's in app browser which isnt filtered...
I it me or does it seem they (ME) seem to go out of their way to complete something simple?
I would love to be able to simply go into the software, setup a couple of small groups of computers, then test some patching through ME. Well after sending nearly 3 hrs trying to setup/define/configure this group I just gave up. To complicated for the
Not able to access Batch Files from Servicedesk folder in the Service desk application Server
Not able to access Batch Files from Service desk folder in the Service desk application Server. Getting error permission issues. Please help.
Configuration is set as NOT to receive email from new email addresses
Hello. we have noticed that some external emails (not all) are not generating tickets. We have checked system logs and there are numerous events like below. However, our mail server settings do not have this setting ticked. Is there another section in
Feature request - Alerts
On the Alerts tab and under the "Profile Based Alerts" column I would like to be able to see the count/number of alerts per profile as when you get thousands of alerts it is easier to see how all the alerts are spread out.
Hide stages from stageslist within a change
Hi, I'm trying to apply a script that hides a specific stage (e.g. the UAT stage) from the stages list within the change view (see attachment). I just wrote a tiny JS script to accomplish the task: var stagesList = document.getElementById("stagesList");
Assets - Additional fields - I would like to create additional fields that are specific to product types
Problem example I have mobile phone assets, they have a product type of "Mobile phone". They have an attribute of SSN number, so I have created an additional field called "SSN number". This additional fields is applied to all assets, so I now when I open
Password Manager Pro Issue Start Web Service
I installed the Password Manager .bin file on the /opt partition on a Debian 12 server, so my <PMP-Home> is /opt/ManageEngine/PMP/. I installed it as root and I noticed pmp.service file was configured with a different user named "support" (is a user that
Deployment of Windows 11 24H2 Bulletin ID MSWU-3640
Windows 11 Readiness Reporting available in build 11.4.2500.17 does not look at the EFI partition size or space available , why is this? Those two factors can cause failure to deploy MSWU-3640. When will we see a fix for this reporting and as part of
UpdateManager.bat GUI graphical issue
When I launch UpdateManager.bat the GUI is unreadable as if there was a refresh problem. ADSelfService Plus - v. 6.5 - 64 bit - build 6510 (also previous version)
Survey Report
I get different results when I use each of these options. One has the survey details, but the data ends in 4/2024 and the other has current data, but no survey details. What are we doing wrong here?
Integrating Service Desk Plus MSP with Whatsapp
Hi guys, I hope everyone is well! I am trying to integrate WhatsApp into my current hosted instance, but I can't make it work! I followed every single step on https://pitstop.manageengine.com/portal/en/kb/articles/whatsapp-integration-with-servicedesk-plus-msp;
Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
SDP Cloud - No option to delete a requester
We are using SDP Cloud and are importing our users via ADSync. I manually created a few test users, but now when I try to remove them, there is no DELETE option under Actions. There is no email address associated with the user anymore (in the screenshot,
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