Software installation fails on Ubuntu
First of all I just made an upgrade to DC Version 10.0.342. When I try to add Software Packages for Ubuntu it doesn't show up in the list. I only see Windows & MacOS. Second thing I discovered is, when I try to install Software on Ubuntu with the predefined
No warning on Datacenter Maintenance over the weekend
This weekends Datacenter Maintenance was performed with no notification to users that I am able to find. On the US ManageEngine On-Demand Service Status site this seems to be rolled into the DR process but even so the dates do not match up. As has been
Change of status upon assigning to technician
I'm looking for a way that changes status on the case from open to in progress automatically when the case is assigned or pick up by a technician. Is this possible?
Post-Deployment Scan
Is there a way to trigger a post deployment scan via a package or configuration? If needed, I can do a post-deployment script but just need to be pointed in the right direction.
Endpoint Central's recent integrations and what's ahead
Hello, everyone! Along with making numerous updates to Endpoint Central in the previous year, we’ve also expanded our ecosystem with powerful integrations to help you streamline operations and enhance security across your organization.Endpoint Central
Request to add Collapsed or Expanded View Option for Solutions in SDP
Having solutions set to be collapsed by default is horrible. When end users click on the solutions, they have to click on the tiny "more button". The comments area takes up a large amount of space, even when it's empty. It should be simple to add the
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
Mail fetching stopped - diagnosing the error
Hi, Our mail fetching stopped, and it seems to randomly stop sometimes which causes issues when emails get backed up and no one notices for a while. It will help to figure out the cause of this, and whether that cause can be rectified at all. I've attached
Update ServiceDesk Plus message on OpManager
Hello, When we login Opmanager we get a message stating the following : We have checked with our Servicedesk and its version is: Central Server: 11.3.2416.29 Distribution Server: 11.3.2416.28 The message clearly states that the V1 API is being used by
Upgrade Failure - 14.8 14840 to 14.9 14930
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the following message: Failure Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html Please can you advise any steps that I need to take to troubleshoot?
Create a Official Microsoft Sentinel Playbook to create/update Helpdesk tickets
we don't have inhouse dev it would be great to have a official Sentinel Playbook supported by Zoho that can create support incidents to support ticket creation where SOAR cannot help or work. the ability for the ticket to be updated the ability for the
How to Retrieve Shared Resources for a Specific User Using REST API
Hi everyone, I would like to use the REST API in PAM360 to retrieve a list of resources shared with a specific user. Alternatively, a way to obtain a list of users along with the resources shared with them would also work for me. I have reviewed the REST
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
Migration from PostgreSQL to MSSQL
I have a central OpManager and a probe linked to the central server, both currently using local PostgreSQL databases. I would like to migrate only the probe's database to a remote MS SQL server. Would it be an issue if the central server continues to
Having 2 separate queues with 2 email addresses in Service Desk Plus
Hi, currently my service desk plus is set up to generate the requests based on users sending email to 1 address (for example helpdesk@contoso.com) Is it possible to set up an additional email address to receive support requests and have it generate tickets
TeamViewer integration with enterprise edition
Hi, How can i integrate teamviewer tool with SDP? we have enterprise edition.
Can I auto add request fields to task?
Hi Is there a way to automatically add request fields to a task? Trigger maybe? If so I don't see how..
Incident Approvals
Ok Incident Approvals are entirely different than Request Approvals. there doesnt seem to be a way to get them to act the same as request approvals. There are no stages and no way to edit the Approval Config in the incident templates like Request below
Timebased Threashold
How to assign a time based threshold to a specific type of server monitor (memory).
Import actifs - contrat
Bonjour à tous, Nous avons créé un actif "Internet" et a fait l'import des actifs correspondants. J'ai vue qu'il y avait ce champ "Contrat" et nous souhaiterions savoir comment on devrait faire l'import pour remplir ce champ s'il vous plaît? Nous avons
Clarification on Dataplane and Management Plane CPU Utilization Reports in OpManager
Hi everyone, We are currently monitoring both dataplane and management plane CPU utilization for a Palo Alto firewall in OpManager. However, when generating the CPU utilization report (via Health and Performance > Device by CPU Utilization), we only see
OS Deployer & Intune Enrolment via Autopilot
Hi all, Has anyone managed to automate the enrolment of a Windows laptop new build (by OS Deployer) via Autopilot, Azure AD Hybrid joined? We have an existing OS deployment process (non-EPC OSD) which uses a cmd file and PS script to gather the hash ID,
Downtime duration to e-mail notification
Hi ALL! OpManager can sent email if monitored device is UP. Ho i can add to this email ( message about Device Active and Responding) durations of downtime ?? Look at mail form OpManager and email from other monitoring system: How to do similar in OpManager
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
[Zero-day] Microsoft's January 2025 Patch Tuesday fixes 8 zero-day vulnerabilities
Hello folks, This is to notify you that 8 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Hyper-V NT Kernel Integration VSP Elevation
Move login box over
Hi To accommodate our corporate logo - I would like to move the SDP login box over to the right. Guessing it takes a modification to a CSS file as I don't see it in the HTML editor.
Endpoint Central Agent Image Deployment
We want to deploy the agent on new VM server builds that are built from templates. I have installed the agent on a template and run the dcagentPreImage VBS but when I deploy from template and run the dcagentpostimage VBS the VM fails to appear in the
Swagger (OpenApi) file that describes the APIs
Is there a Swagger (OpenApi) file that describes the APIs? The documentation is not enough to determine for example whether a field is mandatory/required or not, or the accepted char length for a string field, and we do not even know the full list of
Viewing Ticket
Hey there, we have a rotating Service Desk of three analysts who monitor a central SD ticket queue. I was wondering if there is a setting some place that would put a notification banner in a ticket if another technician is currently viewing a ticket.
The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
As the title indicates, we need the lookup field in the business implementation, add the configuration prompt message, what should I do? The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
Update to Build 14930 from 14840
Errorcode:1015 RC SI is disabled. Enbale to continue
Automatic ticket distribution
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Add Skip Backup Option in UpdateManager GUI
Hello! As those of us with older ServiceDesk environments are well aware, the option to skip the forced backup prior to upgrade has become a necessity due to the sheer amount of files/folders accumulated in the directory over time. This backup would take
Report an Issue
how when clicking on the "Report an Issue" button, the already specified template by asset type opened, and not something that the user could choose themselves?
[Endpoint Central Update] New Pricing Structure for Servers
Hi everyone, This announcement is regarding a revision in our server pricing structure for Endpoint Central, which is a result of evolving needs and growing complexity of server environments compared to workstations. Till date, we've had similar pricing
Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
Next Page