Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
Import a .osdi image into the Image list
I'm in a bit of a bind. I just started a new job and while teaching myself Manage Engine Desktop Central 10 I accidentally deleted out main customized image thinking I was deleting the template. I do have a copy of the .osdi image file. Is there any way
Custom script not working - what am I doing wrong?
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how
HP BIOS updates
Hello, Is it possible to apply HP BIOS updates with Endpoint Central? For example, the HP Elitebook 850 G5? Regards, John
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Patch Tuesday Updates: January 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-01 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5050061) (ESU) 2025-01 Security Only Quality Update
Sending attachments in deluge script
Hi, Team, How can I send some files as attachments with the "send mail" deluge function? When not using the attachment, I can send the email without issues to the recipient. I've tried several ways to reference the files (which are task attachments, and
Client Initiated Scans
Is there a way to trigger a patch scan from the client side? (Maybe a batch file or a command they could run?) I think I have many users that aren't online long enough to complete a patch scan. I was thinking that when they call into our User Support
Need to incorporate "Notes" info in ServiceDesk plus change MGT report
Dear Expert, please help to add "Notes" (CR submission stage) in below existing custom query. below query use for exporting CR data (DB - MSSQL 2022). select chdt.changeid AS "Change Request Number", ctDef.NAME as "Change Type", requester.FIRST_NAME as
Query to Generate Report of all Technicians in SDP (MSSQL)
I just wanted this to be listed here in the Pitstop, for future reference, and in case others might need it (Running SDP On-Prem v14.6): select au.FIRST_NAME as "User Name", al.NAME as "Login Name", dd.DEPTNAME as "Department Name", sdo.NAME as "Site
Helpdesk categories
We are looking to create a new set of categories to classify our requests and incidents under. How can we hide the old categories when we've setup our new ones? What happens to existing tickets that have been assigned the old categories if we delete the
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Data on Kanban card
I like to view my tickets in ServiceDesk Plus as a Kanban board and I am wondering if I can add additional data elements to be visible on the card. I would like to add scheduled date so I can track when the ticket is scheduled to start.
Closed Ticket Notification
The image below is received when a ServiceDesk Plus Request is Closed. is it possible to modify this notification email? We can't seem to find it for modification.
Access Token not found
Hello, Our Azure client secret expired yesterday, we created a new one, deleted the old one and added the information in ServiceDesk Plus (keeping the rest the same). But now we cannot use the incoming mail anymore. Send mail trhough SMTPS works, but
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
Field Error custom HCM integration
Hello, we are currently trying to implement a custom HCM integration to automatically update our accounts. With the latest Build (8000) most of the steps were done easily but we encounter a problem while trying to sync the accountExpirationDate. After
SSH Credentials
Hello, I'm new here and I'm having problems adding a credential for my Linux servers. I currently use Putty to access them. I’ve read some topics here and tried using the SSH protocol, port 22, with the following settings: Prompt: $ Login prompt: login:
Fill data in additional field from an external source
Hi all! We need an additional field in the request form with a list of some values. Right now these values are maintained in an external database. Is it possible to fill the additional field with type list with data from some external source? Thanks
Switch Port Mapper does not work with Cisco Catalyst 9200L / 9300L
we have an issue with Switch Port Mapper's compatibility when used with Cisco Catalyst 9200L and 9300L switches. Despite configuring SNMP according to best practices and the required specifications, the tool fails to operate as expected on these devices.
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
Make Scheduled Status Change MANDATORY for certain Statuses?
Hello - Is there a way (even custom) to make the Scheduled Status Change mandatory for certain statuses? For instance, when Technicians are putting the ticket 'On Hold', we want them to HAVE to fill out a date where is goes back to In-Progress. Is this
Can't log in
Tech can't log into Service Desk plus because the system says they already are logged in. How do we get them logged out if they can't log in? Build number 14.8 Build 14850 MYSQL
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
Design Form With multiple fields and multiple rows
We have a Assets Request Form that has 6 fields for the requested product specifications The user can make this request for up to 10 rows How do I implement this? like this: Item No. Item Name Item Code Quantity Source Destination 1 Laptop LP-001 2 Warehouse
Changed AD Password, now unable to login
I am using the community version of service desk to test our and recently changed my AD Password, now I am completely unable to login to SDP. Tried this, with no luck Login issues ( unable to login even after entering the right password ) I included a
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
PAM360 SFTP file sharing from linux
Hi team, Is it a security measure that SFTP in pam360 doesnt allow you to download .txt files and .zip files from linux resources? Is there an option to alow those file downloads?
PAM360 RESTful API Problem
Hello, I would like to create a report using the PAM360 RESTful API. I used the following command to create the report: https://URLtoPAM.com/restapi/json/v1/audit?AUDITTYPE=Resource&STARTINDEX=1&LIMIT=2&DURATION=YESTERDAY&AUTHTOKEN="TokenForMyAPIUser"
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Closing comment - where are they?
Hey there, i have been using service desk for the last year. I have been dutifully adding closing comments to all my work orders, infact, the system will not let you put a ticket to "close" status if you have not put a comment in. A new tech to the company
Encryption algorithms
Hi, I work on Manage Engine Soutions on behalf of a customer, and we would like to know which is the encryption algorithm used for archive encryption? How is the integrity checked? I search on EventLog Analyzer documentation and on the internet, without
Sending files from a request in an email message.
Please tell me how to send files from a request to an email? I can create the letters themselves, containing the description and other text from the request, but I don't understand how to get a list of attached files in the request and include them in
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
HTML into Request's Description
Is a way to insert HTML into Request's Description?
Advance Workflow Capabilities
There seems to be a lack of information online about Workflows and the content I have discovered is sparse or overly simplified. The use-case I propose requires multiple reviewers to simply be notified of a request or task without an approver and without
Getting survey results via API V3
Hi There, Looking for a way to get survey results from the SDP API. Is this possible? Was hoping it would be included in the request data on a request where a survey was answered but I'm not seeing anything. Not using Zoho Surveys integration
bulk close tickets associated with a request life cycle
We have a need to bulk close out over 100 tickets, but all the ticket are associated with a request life cycle. I'm able to close them 100 at a time, but I have to first assign the tickets in bulk, then change the status to In Progress in bulk, then I
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