bulk close tickets associated with a request life cycle
We have a need to bulk close out over 100 tickets, but all the ticket are associated with a request life cycle. I'm able to close them 100 at a time, but I have to first assign the tickets in bulk, then change the status to In Progress in bulk, then I
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Structure de scripts
Comment introduire cette action dans un script (le montage du script)? $CS.hideElement("history-tab");
Skip forced backup from 14840 to 14930
Hi We don't seem to be able to skip the forced backup when going from SDP 14840 to 14930. I have tried using the details on this page - https://www.manageengine.com/products/service-desk/on-premises/service-packs.html - and was able to skip the backup
Specify specific phone number call appears to come from
Where do I set the phone number to appear on the recipient's caller id? This setting would affect what is in Settings>Phone>My number Instead of the clinician's phone number being displayed we want the call to appear to be coming from the Corporate Main
How to Hide the up-coming tasks from their owners until the previous Task (1st Task) is Completed?
Dear All, We have created 4 (four) Pre-defined Tasks and associated to a Service Template. We have also configured the Dependencies on those tasks on the Workflow tab of the Service Template, that each task is dependent on the previous task to be completed
Regarding Cisco WLC Backup
Hello，We have recently encountered the following error when backing up WLC, while other Cisco devices are backing up normally. This is our version. Build number 12.6.121
Restrict access to records in custom module
Hello, In the ServiceDesk Plus MSP custom module, is it possible to restrict access to records by account?
Google Chrome
What is with Google Chrome now being a Manual Upload?
ServiceDesk API V3 - Update a Request
Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Requests, and Create a Request, Retrieve the newly created request. However, I have been unable to get a simple update to work. REQUEST HEADERS: Accept:application/vnd.manageengine.sdp.v3+json Authorization:{{AUTHTOKEN}} <<==POPULATED FROM POSTMAN VARIABLE Content-Type:application/x-www-form-urlencoded BODY: input_data={
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
Not able to collect the data for Network Interface attribute using SSH mode
Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards
Rest API - Filter Request Subcategory based on Category
Hello, I've been trying to use the API to return a list of Request Subcategories based on the category that each subcategory is linked to. I'm able to get the list of subcategories just fine when calling api/v3/requests/subcategory. This returns an array
Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
Report - Service Desk Technician Daily Activity
Is it possible to create a report to see the amount of activity for a technician/group ? Activity is anything such as an email sent / note added etc. All I can see to work with in Report is Last Updated Time and Last Updated By which are not valid. The
How Can ManageEngine Tools Optimize Performance for Intel Laptop Processors?
Hi everyone, I’ve been exploring ways to get the most out of my Intel-powered laptop, especially when it comes to performance optimization for multitasking and heavy applications. I recently came across ManageEngine's suite of tools and was wondering
Intermittent Email Sending Issues with Office 365
Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have
How can we Enable (Allow) to Generate AuthToken for all User (by Default)?
Dear All, Is it possible to Allow (Checked) to Generate Own authtoken for all Users at once instead of enabling it manually for all Users? Regards, Wajahath Farooq
Device type entries - where do I add them
Hi All I have searched to no avail, I am looking for the Storage Device, device type Asset Home > Storage Device > Edit Storage Device - this has a device type that contains DAS, NAS and SAN but I want to add USB HDD to the list but I cannot find the
Change sdpadmin PostgreSQL password
Hi, how can I change the default sdpadmin password? I tried changeDBpassword.bat but it asks for arguments and trying to change the password by connecting to the DB I don't have the permissions to do that.
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operation
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operations
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
Job Sheet Change
We recently updated from version 14600 to 14830 and sometime in there our Job Sheet changed. We use the $Worklog variable to print our worklog for customers. This used to result in a table that looks different from the new one. I've made a table below
Including Graphs in Email Notifications
It would be amazing if you could include a "last 24 hours" of a performance monitor graph in an email notification. This can be a huge benefit to see if something like a disk space alert had a sudden drop over the last 24 hours or if it was gradual to
Software Deployment Succeeds but Program Doesn't Install
I'm running into a snag when trying to deploy TeamViewer Host 15 (version 15.61.3). I ended up using 7zip and running a bat file for the installation (reference: https://www.manageengine.com/products/os-deployer/help/adding-applications.html#2a). When
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
ServiceDesk Plus MSP - Cloud
Hi When will ServiceDesk Plus MSP be available via the Cloud?
Report on Deleted Requests
I need to create a report that shows deleted requests and who deleted them. Is that possible? I can see them in the System Logs, but not sure how to pull that data out. Thanks!
Where are user signatures stored?
We want to update all of our technician's signatures, but don't want to leave them to do it themselves. I presume they're stored on the server somewhere. Your Version: 13.0 Build 13009
ServiceDesk Plus Cloud Service Disruption
Have many users reporting they are unable to load ServiceDesk. Getting name resolution errors. Those that are already logged in are getting this error when trying to send replies from a ticket: "javax.mail.MessagingException: java.io.IOException: Host
OpManager latest build
I have seen OpManager build of 12.8.402 in new installation of OpManager and also saw a post in https://www.manageengine.com/network-monitoring/help/read-me-complete.html about the latest build as 12.8.402 but while i use the service pack to upgrade to
Why Netflow added to monitor ports that wasn't configured to report on Netflow?
Good day, I have switch and router added to Netflow. I configured only one interface on switch to report on Netflow - only this interface appeared on Netflow I also configured only one port to report on Netflow on router. But few additional ports appeared
Request Approval Pivot Table/Bar Graph?
Dear All, How can we create a Bar Graph or a Pivot Table which will demonstrate the Count of Request Pending for Approvals (from Respective Approvers) and also the action performed earlier? For Example, Regards, Wajahath Farooq
Software Deployment - Post Activity - Copy file to computer
Using ManageEngine Endpoint Central (Cloud) and created a Software Deployment package. Software installs fine but I need to copy a config file to the local users profile under the appdata folder. I tried creating a post deployment activity and used file
ADSelfService Plus' build 6510 released! Now supports macOS 15 Sequoia
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6510, with the following enhancement and issue fixes: Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets
ADSelfService Plus Fixes and Enhancements [2025]
Release Notes for build 6519 (Oct 1, 2025) Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator through CSV and external database failed when the Auth API was
Use of SNMP V1 only
How can we set up SNMP V1, and NOT SNMP V1/V2. We have some devices that will refuse to report back unless we only use SNMP V1. Test credentials reports OK for SNMP V1/V2, but the devices do not pass back (for example) Interface information.
Seamless SSO and life cycle management with new app integrations
Hey everyone, We’re excited to announce Identity360's latest release packed with some powerful enhancements designed to improve your user access management experience. Enhancement: Integration with Freshservice and Freshdesk: Identity360 now supports
WMI Access Is Denied
hello I spent a day to fix the issue I am talking about. Please guide me. I tried all the mentioned ways but did not get any result
Report on Alerts
Hello, I would like to know if there is any way to generate a Report file with all the alerts that OpManager has active. We would like to also have included the ones that are referred to certificates, monitorization, etc... Thanks.
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