Requester allowed to view - need report
Hi ALL We use SDP 14840 with MS SQL DB I need report about data of setting "Requester allowed to view" of each user - how to ?
My Groups - Mobile App
Currently the mobile app (Service Desk Plus Cloud) does not have the option to filter the requests based on group (technician group). Is there a roadmap on this for future launch? It would help 95% of teams that work tickets to be able to view their group
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Request Technician Auto Assign: Tech Availability versus Online Status
For Requests - > Technician Auto Assign: Question is about the checkbox for "Auto-assign requests based on technician availability." Suppose on the Tech Availability Chart, a technician is shown as "away," for all day today. Yet, that technician still
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Hiding additional Change Role field on Technician form
Good day, We have introduced an additional role called "Change Administrator". Yet this field is pre-filled, and should not be visible for the technician. I've tried the following, but all do not hide the field: CS.hideFields(["Change Administrator"]);
ServiceDesk Plus
Hello, We would like to run reports, sorted by technician, of open tickets (incidents and requests) that a technician has had assigned to them for over 3, 7, and 14 days. Three separate reports would be fine. Is there an existing report template in ServiceDesk
Survey
Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus [Feb 27]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus. Each episode focuses on a specific module and provides in-depth training on configurations,
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
Tried to activate Application Manager to onboard Azure resources
I am trying to enable application manager to onboard Azure resources and i am getting this error
Scheduled scans not performed
Hi, After updating Endpoint Central from 11.3.2428.22 to build 11.3.2428.28, non of the scheduled scans is performed. I have to run them manually. Does anyone have this issue? 1) Database scan 2) Inventory scan:
start-process -Credential $Credential won't work when running from self service portal
But runs when running it locally "powershell.exe -File "c:\whatever\filename.ps1" all the other parts of the script is running well so I won't bother posting the whole thing that grants and revokes Write access to local users while notepad is open. Here
Child Process in App control
How we can use child process in Application control ? Can we use child process for it in Managing blocklist application? Please explain child process briefly?
Reference Entity field (user) doesn't retrieve name in script
I posted about this before but the issue seemed to disappear so i deleted the thread. However, it seems to have returned.. Build: 14930 We have created an additional incident field which pulls from the User's entity with "Primary email IS NOT empty" criteria.
SupportCenter Plus vs. ServiceDesk Plus
Hi, What is the difference between these two programs? It seems to me they are kind of simmilar.
StockHolding | VAPT | OpManager | Support
Hello Team, Customer is facing vulnerability in OpManager. Product Version : 12.8.188 Database details : MSSQL 13.0 Issue Description : Customer is facing vulnerability in OpManager. Kindly find below about page screenshot and attached VAPT file. Thanks
Change site name - how to?
Hi ALL. We use SDP 14840 with AD sync. Currently Requester's site name is syncing from AD (field name = office). Site Manager has access to all Requests of own Site. Sometime we need rename Site. We do all changes in AD side and after some time new data
RDP without reveal password
Hi, I have a group of resources (windows server computers) that I need to share with a group of users. We are trying to share the resources so the support team can access RDP but without revealing the password of every resource. How can I accomplish that?
Approve password access requests without viewing the password.
All password accounts shared with a user approving password access requests, the user enables administrator privileges; and can view all password accounts shared with that user. It would be an improvement to remove approving users from seeing passwords
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Title: Delay in API Data Updates – How to Force ADManager to Sync Changes?
Hi everyone, I’m using the ManageEngine ADManager REST API to search for users. My request looks like this: http://195.158.1.73/RestAPI/SearchUser?domainName=test.local&AuthToken=db382ce6-40ff-4cba-a31c-c885adcd92f8&range=1&startIndex=1&filter=(employeeID:contains:35)
Can I use variables when bulk modifying SMTP address
I would like to add (example) %username%@someaddress.com (which would be JohnL@someaddress.com) to a lot of users. Does the bulk modify SMTP address support this? Is there a list of variables I can use?
mobile application problem
I need help regarding the Service Desk Plus Mobile Application. I have set up a form in the system and added les for form load, field change, and form submission. However, the rules are fully applied when I use the web browser, but when I use the mobile
How to edit relationship attributes
Hello dear forum :) We are using licensed servicedesk standard for years now. At the moment I got a test license for Servicedesk cmdb to be able to document our a IT services. I did some testing. I created a new CI item and also some relationship attributes.
Kiosk Mode Hidden Apps
Hello All, I am trying to make an app in Kiosk mode hidden from users so that they cannot adjust settings. In the hidden section under the profile i cannot find the App name / bunble as it says it si not in the Apps list, it is there listed in the Kiosk
Self Scan Deployment
Hi All, I am looking at deploying the Self Scan.exe to all devices in my company using an Intune App deployment with the script also deployed but this method does not seem to deploy correctly and populate our ME instance with the devices. I am just wondering
ServiceDesk Plus Notification for Ageing Tickets >15 Days
Hi Team, Is there a way we can have this feature in ServiceDesk Plus? Either: 1. Each of our Technicians will receive a report on a weekly basis that says "Hey, this ticket is more than 15 days. Please check." and there is a table or ticket numbers displayed
List of Service Categories are still showing up after deletion
Hello, I had previous Service categories long time ago which I deleted from service category section, however, In the service category menu in the request or incident they are still showing up. Please advise how to remove. Thanks
Failure. Request ID(s) 60 cannot be assigned to the selected technician.
Hello team, I cannot assign the requests to the technicians. When I go to Requests and check the box against the request then go to assign > Select the technician, I receive the following message: Failure. Request ID(s) 60 cannot be assigned to the selected
Scheduled Backup Password Reset
Hello, We are running an eval edition of ServiceDesk Plus on Debian 12 and want to apply our official license file. To apply our license file, we need to reset the default "Scheduled Backup Password". I have tried this and get the following 2 errors:
[New Release] ADManager Plus' latest build 8001 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8001. Enhancements: The jQuery version has been updated from 3.5.1 to 3.7.1. ADManager Plus now uses an upgraded version of Apache Tomcat (version 9.0.98)
Can't edit software license in ServideDesk Plus
Hello, we are trying to edit a software's licence in Service Desk Plus, but it has expired, but when we click on edit the page goes blank and doesn't show anything. What could be causing this?
Connector port 24 does not exist in Stage_Close_6_6 statement
Dear team, I am encountering an issue in the workflow configuration where a connector is referencing 'Port 24,' which does not exist in the 'Stage_Close_6_6' statement. I’ve reviewed the workflow but couldn’t locate or resolve the error. Could you please
Great ideas to get ahead of ServiceDesk Plus!
You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking
Software License Bulk Import Issue
I am having an issue importing software licenses using the import from csv. I have followed the sample csv but get the error "The header labels are not in the recommended format". Does someone have an actual csv file that I can use as a template?
Trigger Automation or Orchestration Using REST API
Is it possible to trigger an automation or orchestration template using a REST API? I'm currently using ADManager Plus REST API's for things DIsableUser, but I'd also like to use be able to use an additional API to trigger an orchestration to complete
Report on ServiceDesk Plus App Usage
Hi, Would it be possible to generate a report on the usage of the ServiceDesk Plus app? We would like to see which users log in, how frequently they do so, and, if possible, the number of tickets they create or edit within the app. Best regards, Ras
Important update: Mandatory email domain verification for Analytics Plus cloud users
To enhance the security and reliability of email notifications, we are implementing an important update. To continue sending email notifications via Analytics Plus cloud, you will have to verify your email domain. Failure to verify your domain will result
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