Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.

Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.

Dear Users,

We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID  in ServiceDesk Plus Cloud.

Below is a brief run-through of the same.

Enhancements

Microsoft Teams Widget 
  1. In the Microsoft Teams widget (on request details pages), when group chat and meeting participants are added, their primary and secondary email addresses are now validated against Email in Microsoft Entra, besides User Principal Name. 
Outlook Calendar
  1. A default title is now displayed for technician unavailability events in Outlook Calendar if Reason is not specified in Technician Availability Chart.
Custom Widgets
  1. SDK method action failure notifications now return error codes for corresponding error messages.
  2. You can now use SDK methods to upload and download files from widgets.
  3. When widget loads, theme/font personalization details are now sent along with initial_data on init.
  4. You can now customize SDP.invokeUrl call timeout by using timeout: (in seconds) in the SDP.invokeURL param. 
Microsoft Entra ID
  1. The Account Enabled field is now supported in Microsoft Entra ID field mapping and sync criteria.
Issues Fixed

Requests
  1. In some cases, technicians are unable to save resolutions in the request details page. 
  2. Unable to cancel request closure action performed by using the Close Request link in request notifications.
Setup 
  1. Cluster analysis notifications are not sent if Fields to Analyze in the corresponding cluster configuration includes text fields (such as Subject and Description).
  2. In Cluster Analysis, Incident (in list view) and Filter Incidents based on (in the configuration page) are not rendered properly due to an encoding issue. This issue occurs only in non-English language setups.
  3. In code-based requester portal customization script editor, <style> block is not rendered in the configured indentation.
  4. During GUI-based requester portal customization, duplicate copies of an element are not displayed.
  5. Configured field criteria value for Yes/No type resource questions are not displayed in edit forms.
  6. Issue occurs when extensions with custom widget components are updated.
  7. Unable to add rules in life cycles. 
Purchases
  1. In the purchase order form (under Item Details), content copied into the New Service pop-up is pasted twice.
  2. Using the Approve this PO action repeatedly, purchase order approvers can approve all approval levels of a purchase order even if they are not assigned to those levels.
  3. Technicians without edit permission to purchase orders can delete purchase order approvals. 
Sandbox 
  1. Lookup additional fields fail to deploy if Reference Entity is Asset.
General
  1. Color picker is not displayed properly.
  2. In dashboards, users are unable to perform actions on table widget records if multiple request table widgets are placed consecutively. 
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.

 
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud