Zia PIR
Hello! I recently stumbled across Post Incident Review by Zia but the information about it is very limited, is there any way to get more information about it? Is it configurable in any way? If yes, how? Best regards, Thomas
Integration for Jamf
Option for integrating with Jamf for Apple device information to be imported as assets for any device that is managed by Jamf, similar to the way Intune can be integrated.
Query for asset state change in last week
Hi, I am looking for a query report, where I can check which assets state were changed from In Store to In Use in last one week or last one month? Thanks!
Maintenance Reports
Hello, I need to have reports of the maintenance tasks that have been performed and also of the ones that are schedule (for example for the next month or year), but in the reports I can't find any report template related to Maintenance. How can I get
Resizable States in Request Life Cycle
Please let me make states bigger with more connection points
GUI for SSL management
Hello ADAP Team. I am ZOHO customer many years and during this time I viewed that many yours product obtain normal GUI for SSL management (like EC, OpManager, ADManager) but ADAP still living without it ( Why? When ADAP also will be with normal SSL management
Need to hide Tray icon on limited machine
Hi, I need to hide the agent tray application from systray on my citrix devices. As far as I can see this can only be managed on all servers from Endpoint Central. what are my options?
Prohibit all versions of a software package?
I am trying to block all versions of Java. Is there a way to create a blanket prohibition on Java, regardless of version and build number? For example, in my current inventory, I see only Java 8, release 101 so I put it on the prohibited listed. As I understand it, this means that only this specific version and release number is restricted. I'm concerned about older versions/releases (or a newer ones when they comes out) getting installed. If an old version got installed, I wouldn't know about it until
Obligation de réponse d'une enquête (survey)
Bonjour à tous, Je souhaiterais savoir s'il est possible d'obliger le demandeur d'un service que le fichier ne soit pas fermé si le demandeur ne répond pas à l'enquête? Après la résolution, l'utlisateur doit répondre à l'enquête pour pouvoir fermer le
Zoho directory not updating User fields to Service Desk Plus
Hi We have noticed that since the start of 2025 new users created in Service Desk Plus from the Zoho Directory are missing some information. Zoho directory is picking up the user Department from Azure, but not syncing the Department with the users record
How to prefix URL
Hi guys, I am new here, and this is for my study. Well, one of the requirement for my assessment is to prefix url when register, but I did not see that option when register. So is there any way to change the url after register? Thanks and regards
Announcement: ServiceDesk Plus Cloud price hike update
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
OpManager shell script
Hi there! I'm trying to add a new script that runs into a server and it gets consumed by nagios. The script is in the target server and runs in shell. How can I do to add this script to run in opmanager? ANy Idea
Stopping software uninstallation threat
Hi tohether, I've a question about software uninstallation threat. I've perform a thraet unter Threats & Patches -> High Risk Software -> Remote Desktop Sharing. There listed all system with special RDP-software e.g. VNC. Now I've startet on the button
Bitlocker Status
I have exported Bitlocker status and what I see is is Protection Disabled and Status unlocked. I am guessing the Unlocked status is normal but why is Protection disabled?
Service Request Quantities
Hi team, Im currently revising a number of our templates starting with service requests. Once thing we would like to be able to do is allow our users to raise a single request for multiple items in our catalogue (i.e. 5x Visio licenses or 10x Laptops),
Package Creation for Linux
Not sure if I just have something misconfigured, or if EndPoint Central doesn't support this, but..... I'm wanting to create a new package, (Software Deployment / Package creation / Packages), but when I click on "Add Package", the only options availabe
bulk import resource groups along with their resources
Is there a way to bulk import resource groups along with their resources? We are in the process of migrating to your solution, and it would be helpful to migrate multiple resource groups and their associated resources at once.
SSL Certificate Configuration for OpManager Failover Setup
Dear Support Team, I have an OpManager failover configuration with the following setup: Primary Probe: 192.168.0.2 Secondary Probe: 192.168.0.3 Virtual IP: 192.168.0.1 I would like to enable HTTPS and configure individual SSL certificates for each probe,
Dashboards
Hi On the dashboards in support centre plus how do I get one that shows all requests logged by support rep. The Requests by Support Rep widget appears to be only showing pending. I need something that shows me how many have been logged per rep regardless of whether they are open, closed or pending etc. Thanks Jackie
Service Desk Plus - Cross Timezone Issue
Hello everyone. I would like to raise this concern or issue if anyone encounter this kind of problem in logging in Service Desk Plus. It will display about Cross Timezone. I did my troubleshooting and issue still occurs. Troubleshooting -Adjust the correct
New Log360 Cloud update – Zendesk & ServiceDesk Plus enhancements
We’re excited to announce two key updates to Log360 Cloud: We support the OAuth 2.0 Authorization Grant Flow for a more secure and streamlined ticketing process. Users can now create tickets using custom templates, enabling more tailored and efficient
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free webinar] How to design the perfect SLA, SLO, and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
Account "blocked"
We have a user who is unable to reset their password using ADSelfService Plus. When they try, they get the following error message: "Your acount is blocked. You can't perform "Password Reset" / "Account Unlock". Contact your administrator. Their domain account is not locked. I've had this problem in the past and I cannot remember what the solution was. Can someone point me in the right direction? Thanks!
New Teams - Pre Deployment Check
Hi Community, is there a way to do a good pre-deployment check that doesn´t need an update every time a new version of the new microsoft teams client comes out? I want to check if the new teams client is already installed on my organizations machines,
Add or hide additional fields in tasks
Seems like additional fields have recently been added to tasks, which is great! The problem is that these fields show up on every task, regardless of the task template used. I would like to either add an additional field to a specific task, or hide the
Apache Tomcat vulnerabilities
Hello, these files can be deleted safely (as reported unsafe by microsoft): Should I precise my version of both ADAudit and Exchange reporter are the latest..
Endpoint Central PXE port in use
Hello, we are trying to configure/use the Os Deployment service but we got the following message: Saying the port 69 was in use, we went to the link attached to it regarding on how to fix it but when we did execute the command that was mentioned we didnt
SDPAdmin Password
I am trying to update a table in PSQL, did the sdpadmin password get changed in version 14? it's saying it is incorrect, sadly this is a once a year update, so I had no reason to check prior to today.
First Call Resolution Feature Proto Type
Hi All, We have come up with a proto type on the First Call resolution feature and we would like to validate our idea with the real world use case of our customers. So please share your thoughts on the below idea on FCR. FCR : FCR stands for 'First Call Resolution' / 'First Contact Resolution' and it is about addressing customers issues with solutions over the first time contact. Benefits of FCR : * Could be one of the metric to gauge the Technicians knowledge / Skill / Expertise. * Could
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
User does not have this permission
We are implementing a client to integrate with the SD+ APIs (add/edit/get/delete requests). We can currently read a given request, but if we try to create a new one, then we get an error response message (below is the response we get using Postman): {
Read-only server using MS SQL database
Hi! The question is related to the read-only option. The company uses PMP with the MS SQL database. I want to deploy several read-only servers in different locations. How can this be implemented? Or does this option only work with Postgres? Thanks in
A Form Rule that is executing a Custom Function causes the Service Template to break.
As per the title, I have created a form rule with these rules (generalised): Additional Field is a Pick List Execute when a request is: Created & Edited on field change of {Additional Field} Conditions: {Additional Field} is "No" Actions: var confirm
Request Timer Actions - Additional Date Field - Trigger Email
Hi, We have an Additional Field - Deadline date, this separate deadline to the SLA Due Date, so I can't use SLA alerts. I need to trigger an email 7 days before the set Deadline Date on the template. I've configured a Request Timer Action - After Rule
Add bulk SNMP traps
Hi, I have over 50 OID in csv file. I'm wondering if there is away to add bulk SNMP traps instead of adding one-by-one under "SNMP Trap Processors" page.
Next Page