agent not auto updating

agent not auto updating

I have a few servers in a remote office that will would not update the agent.  Is there a way to reinstall the latest agent form the machine?  I can not manage the servers from the web console because it show as if the computers are offline, so i can not remotely uninstall the agent.  When I try to push the new agent it tells me that it first needs to be uninstalled which I can find how to do. I have tried running the install script but it does not work.

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