KPM Agent crashing on install
We are trying to install the KPM Agent on a windows 2016 server using the following command:
gentInstaller install key-goes-here
But the application is crashing, below is the log file:
:::Thu Jul 17 07:29:30 2025:::Log Level from agent.conf is=>LogLevel
:::Thu Jul 17 07:29:30 2025:::Log Level from agent.conf is=>0
:::Thu Jul 17 07:29:30 2025:::versionNo from agent.conf is=>Version
:::Thu Jul 17 07:29:30 2025:::versionNo from agent.conf is=>13100
:::Thu Jul 17 07:29:30 2025:::tlsversion from agent.conf is=>TLSversion
:::Thu Jul 17 07:29:30 2025:::tlsversion from agent.conf is=>1.2
:::Thu Jul 17 07:29:30 2025:::sleep time is 60 60
:::Thu Jul 17 07:29:30 2025:::HostName found vm-name
:::Thu Jul 17 07:29:30 2025:::Certificate Subject:ZOHO Corporation Private Limited
:::Thu Jul 17 07:29:30 2025:::C:\Users\Administrator\Desktop\KMPAgent\AgentInstaller.exe: file verified with the Signed certificate
:::Thu Jul 17 07:29:30 2025::: Going to Encode agentPath: C:\Users\Administrator\Desktop\KMPAgent
:::Thu Jul 17 07:29:30 2025:::After encoding agentPath: C%3A%5CUsers%5CAdministrator%5CDesktop%5CKMPAgent
Faulting application name: AgentInstaller.exe, version: 0.0.0.0, time stamp: 0x673280f0
Faulting module name: LIBEAY32MD.dll, version: 1.0.2.6, time stamp: 0x56c1d22b
Exception code: 0xc0000005
Fault offset: 0x000000000000b3e3
Faulting process id: 0x17a0
Faulting application start time: 0x01dbf71671d33885
Faulting application path: C:\Users\Administrator\Desktop\KMPAgent\AgentInstaller.exe
Faulting module path: C:\Users\Administrator\Desktop\KMPAgent\LIBEAY32MD.dll
Report Id: 4cf3f5a5-e77f-4de7-8eb0-54d9c0349726
Any help will be appreciated.
Thank you