Custom Reports
I am having troubles creating a report based off of a custom field. The field has a yes/no answer and I need to count all of the yes answers.
Build your own Active Directory report
Dear Administrators, Do you feel helpless when you are unable to build custom Active Directory reports that cater to your organization's specific needs? Are you forced to develop costly work around solutions that are falling short of the desired results? Forget these worries now, as ADManager Plus' custom reports builder lets you: Define your own Active Directory reports. Use filters to get the exact data that you need. Create reports based on Custom attributes. Custom LDAP queries. OUs. Categorize,
Business rule to auto assign support group
HI, I created second support group - groupB, now I want when requester create new ticket and if it choose category let's say HR - suman resources, then this ticket shoul auto assign to support groupB. So I created business rule: if category = HR then put in group groupB But when I create new ticket using WWW and choose category HR, this ticket does not have any support group assigned. What I do wrong?
Delegating Custom Reports
Is there a way to delegate specific Custom Reports in AD Manager to specific Help Desk Techs in AD Manager Plus? I noticed there is a check box to delegate Run, Create and Delete rights to the whole Custom reports sections. But I wanted to know are there more granular delegate permissions for that section?
Dynamic Device Name Update
Hi There is any way to update device name automatically without delete the device and discover it again?
Popup message when selecting priority
Hi, In the request module, we have set up the Priority field with values of 1-5, where priority 1 is the most critical value. Is it possible to configure a pop-up message that shows a description/warning when technicians choose Priority 1 or 2? Regards, Alexander Nordin Region Halland
Add Approvals and Tasks to Request printout
I'm sure this has been asked before, and I'm almost positive I requested it several years ago. But, when printing out a request, I really need to have options to display Approvals and Tasks. We get audited frequently and our auditors are constantly asking us for printouts of requests and they need to see the approvals tasks. What we end up having to do is simply take multiple screenshots of a request, paste them into a Word document, then email the auditors the Word document. It's a lot of work for
Problems when defining roles, referring to permissions on the requests module
Hi all. We are experiencing problems when trying to define permissions on the requests module, when configuring the Technical roles. The role we try to define is that of a technician, who should be able to work on his requests and those assigned to any of the groups to which he belongs. A kind of technician only operative. For our definition, the technician should be able to visualize, reply to the requester, generate tasks (if applicable), and finally resolve the request. But he should not be able
Rules does not work after form submission
Hi, I have problem when a technician want to edit a request after submission. In this situation, when edit request in request detail tab, he/she should fill unrelated fields in form that have hide based on rules. rules does n't work after submission request when we want edit request. Regards
[Free Webinar] Enterprise single sign-on for 100+ cloud apps
How easy would it be if users could utilize their Active Directory credentials for single sign-on authentication to cloud based applications? Today's enterprises—small, medium, or large— are forced to use a handful of cloud-based applications to meet all their business needs. Employees have to access these applications on a daily basis. The constant search for login URLs, remembering multiple usernames and passwords for different applications can be quite exhausting. This could reflect negatively
[Free Webinar] Enterprise single sign-on for 100+ cloud apps
How easy would it be if users could utilize their Active Directory credentials for single sign-on authentication to cloud based applications? Today's enterprises—small, medium, or large— are forced to use a handful of cloud-based applications to meet all their business needs. Employees have to access these applications on a daily basis. The constant search for login URLs, remembering multiple usernames and passwords for different applications can be quite exhausting. This could reflect negatively
problem with deploying Adobe Flash player
good morning everyone, when i am trying to deploy this patch: Update for Adobe Flash Player for IE (28.0.0.137) - APSB18-01 there is a problem, which is: The indicated destination element already contains media. but when i scan the device, desktop central says this is missing patch !!
Approval re-triggers on request change. How to disable?
Hi, We've configured an automatic approval on an SR, but after the SR has been approved, we need to add info in the SR. When we edit the SR and add the last info, the SR goes back to Pending Approval, and new approval requests are sent out. Is there any way to keep former approvals, even if the SR is edited afterwards? /Rasmus
use the system for "rental" and follow up
We are frequently lending out equipment and are looking for a good system to do so. As all our equipment is in the asset list already, we wonder if anybody already has somehow done this with SD+ or are using a third party tool/system linked to the assets when checking out and back in?
Key Manager Plus auto discovery of SSL hangs
For Key Manager Plus version 5.2 auto discovery of SSL Certs seem to hang when using larger IP address ranges and can't stop except to Stop and Restart the app.
What have you done with SEARCH in version 10.0.179
Searching for specific computers is a constant task within DC. Now everytime I have to click to get a new page, change fromt articles to computers and then type the name. Am I doing something wrong? This way is not the way to everyday use. Thanks, Juergen
Is there a way to schedule end point computers to reboot at specific times on a daily basis.
We would like to use Desktop Central to schedule selected computers to reboot at specific times on a daily basis. Is there any way to accomplish this with Desktop Central?
Forward History does not show in request history
Hi, I could not see Forward activities history in Request detail history. However Reply history is visible in Request History. What is problem? Regards Hamid
Migrate TrackIt database to MSP
Is there a way to migrate Trackit's mssql database to MSP? We would like to migrate all tickets, po and products if possible.
Change DB to MS SQL but error
while I am trying to change DB from pgsql to MS SQL we are facing an error which is "please copy bcp.exe & bcp.rll From your SQL Server to AD Self Service plus installation folder \bin." please tell me how to change DB without an error
Installing SSL Cert
I downloaded and install ADSS today on a Windows 2012 Server. In the ADSS admin portal, I created an SSL CSR and submitted to Comodo for a certificate. I received the validated cert, stopped the ME ADSS service, then used keytool from the install folder to import the CA bundle and cert files keytool -import -trustcacerts -alias root -file AddTrustExternalCARoot.crt -keystore selfservice.keystore keytool -import -trustcacerts -alias addtrust -file UTNAddTrustServerCA.crt -keystore selfservice.keystore
Push apps over wifi
Hi Guys, is there a way to push apps down to the devices (non-samsung android) over wi-fi only so as not to use the phones data whenever we push a new app?
Security Update - ManageEngine Desktop Central and MSP
Hello Everyone, Here is a security update for Desktop Central and MSP customers. Fixed Versions : Apache 2.4.29 and openssl 1.0.2n Vulnerabilities in Apache https://httpd.apache.org/security/vulnerabilities_24.html Openssl vulnerabilities https://www.openssl.org/news/vulnerabilities.html ----------------------------------------------- Desktop Central https://www.manageengine.com/products/desktop-central/multiple-vulnerabilities-in-openSSL.html Desktop Central MSP https://www.manageengine.com/desktop-management-msp/multiple-vulnerabilities-in-openSSL.html
Dont create database in Analytics Plus after update
good afternoon sirs sorry for my scratched English but I came across a situation in the least strange after applying the recent updates of service desk plus and analytics plus, what happens and now the database is not created in Analytics Plus, then I followed the steps that I found I found in the forum "update zohoreportsconfiguration set param_value = null where param_name like 'DBID'; "and then restarting Service Deskplus to try to solve the problem, but it is still not working, I also tried sending
Report question
Is there a report where I can see who created an account based on the SID or ObjectGUID of the account?
[KB] Remove the licenses of inactive Office 365 user accounts in a few clicks
Licenses are a costly affair when managed ineffectively. One sure shot way of efficient license management is to keep a check on unused licenses. Identify inactive user accounts in your Office 365 setup, revoke their license, and give it to those who need it. This way, you can also keep your license cost under control. O365 Manager Plus can do this task in a jiffy. Let's see how. Steps to identify inactive user accounts Go to Reports tab. Select User Reports under Azure Active Directory in the
Newsletter de Enero
¡Newsletter de enero! Otro maravilloso año estelar para ManageEngine. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
MSP metric #1: Customer effective rate - A key profitability metric you should be tracking
As a managed service provider, you probably track many key metrics to calculate account profitability, SLA compliance, resource utilization, product margin, net operating income, and more. While the use for some of these metrics depend largely on the size of your operation and your clientele, here's an interesting KPI that can give you insight into dollars-made-per-hour. Customer effective rate (CER): It is a measure of how your customers are effectively using the engineer's time against what
SDP On Demand Integration with Application Manager
I have Manage Engine Application Manager running on premises and have an account on sdpondemand.manageengine.com . Currently I have enabled email for incoming and outgoing configured on sdpondemand.manageengine.com. Right now, its creating tickets for all alerts that's generated from App Mgr, even if its a cleared notification of an existing alert. This is creating duplicate tickets instaed of updating the same. How to automatically create a ticket and append the same ticket in future mail communications
[10.0.152] Configuration bug with Copy folder to client machines option
Hello, it seems to have a bug with the Copy folder to client machines option. The settings is not kept when save to draft, edit or copy a configuration. Steps to reproduce : Draft 1. Create a configuration with "Copy folder to client machines" 2. Save to draft 3. Open draft - the "Copy folder to client machines" is not chosen anymore Copy configuration 1. Create a configuration with "Copy folder to client machines" 2. Deploy configuration 3. Copy as new - "Copy folder to client machines" is not chosen
Form Load Doesn't Works While Changing The Template
Form Load Doesn't Works While Changing The Template, But Works When Loading Full Page.
Mobile Connection Issue
When i try to use the app SDP from any mobile on my network appears the error attached. I'm using in SDP the ip address 192.168.10.4:443, it can be a problem with the port? Thank's
strange situation after update
Hello, After updating from SDP 9.2 9006 to 9.2 9007 ( I applied 9.2. 9009 too ) , technicians are not be able to list the specific tickets assigned to them, but they can only see it once the SDSadmin role has been assigned to them I did a brief research and I have determined that Tcikets have the following common characteristics * has not a site * Ticket mode is e-mail * Firt support request of the requester, Kindly request your help for this situation. regards, Ertan
Add Powercom UPS
Hello, I have few Powercom UPS. How I can add it to OpManager and monitor input/output voltage etc? Regards, Anton
FOS Service
I have an error while I am trying to FOS service for SDP. all the steps are correct and I am stuck in the step "Mirror Installation : Invoke <SERVICEDESK HOME>\fos\mirrorSetup.bat <machine2-name/ip> - pass the machine 2 name or IP as parameter" the error image is attached. please help me thanks
How to set additional fields when adding worklog via REST API
I can successfully add a worklog entry via the REST API in a powershell script, but I'm having trouble setting the user defined fields. My input data looks like this - I'm trying to set the second character field we've defined. Is UDF_CHAR2 the correct name to use? UDF_CHAR2 is never set, while everything else is OK. $inputdata = @" { "operation": { "details": { "worklogs": { "worklog": { "technician": "$($task.Fields["Assigned To"].Value)", "description": "$($description)", "workHours": "$($hours)",
Email notifications (Emails to Notify)
Is there a setup for the email notifications to only be sent to the emails listed in the Emails to Notify field when the request is approved?
Business Rule for Site or Account
Dir Sir/ Madam, I follow the guide from this link. https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/helpdesk/msp-configuring-business-rules.html To setup business Rule for Site. But in my version install don't have Site in Criteria Your Version : 9.3 Build 9305 Latest Version : 9.3 Build 9305 [Details] Database : mssql Please see attachment for more detail and find out help . Thanks Henry
Service Catalog add-on
Hi, We are considering buying the Service Catalog add-on, so that we can get custom icons on the service categories, and the Editor feature on requests. But in order to use the Editor feature (https://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.html) the incident template needs to be a Service under Service Categories instead. Now, we have about 60 Incident Templates. I would hate to re-create them all over again, as they have a lot of field and form rules etc. Is there
Portal Customisation, Not very Customisable
Why is the portal so bland and unable to be customised? I would like to have more control over the portal so I can deply it to our users, as it is, it does not look very nice at all. Even when attempting to build field and form rules you hit road blocks you just shouldnt hit, example: I want to hide some fields, including the 'decription' box as I have created custom fields that asks all the questions I need when a user is submitting a request. But I cannot hide the description field? (see attach1)
Next Page
