automatic assignment to a technichian
HI, We need to sort incoming requests to our techs automaticaly by filtering some words in theme of a request. How can it be created? Didnt find anything in parameters.
There are some triggers - but they are empty, only triggers but there is no any actions what to to by that triggers.
Seems like someone has begun to to them and didnot finish that.
Thank you.
There are some triggers - but they are empty, only triggers but there is no any actions what to to by that triggers.
Seems like someone has begun to to them and didnot finish that.
Thank you.