SLA Reports - 'Delayed by' time
Hi,
See attached screen shot. I'd like to get the 'delayed by' time of an SLA into a report. How do I do this? I only see options to show total resolution time.
Thanks
Bridget
See attached screen shot. I'd like to get the 'delayed by' time of an SLA into a report. How do I do this? I only see options to show total resolution time.
Thanks
Bridget
Topic Participants
Bridget Cantarella
Sriram K.S
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