Service Request/Incident Approval
Hi
I am after setting up a workflow so that when a specific service request or incident gets approved I can move it to a new group.
I do not see any options to be able to do this other than a custom action but again don't see a way in which I can do a custom action based that can be done once the request/incident is approved.
Any advice how this can be achieved?
Regards
Mike
I am after setting up a workflow so that when a specific service request or incident gets approved I can move it to a new group.
I do not see any options to be able to do this other than a custom action but again don't see a way in which I can do a custom action based that can be done once the request/incident is approved.
Any advice how this can be achieved?
Regards
Mike