Create new incident based on telephone number of caller
Our 3CX Phone System softphones (Windows desktop application) can push %CallerNumber% for incoming calls to a (for example) batch script.
Would it be technically possible to create a script that generates a new incident for a requester based on matching Phone values on incoming calls?
Would it be technically possible to create a script that generates a new incident for a requester based on matching Phone values on incoming calls?