work log on = automatically changes request status to in progress ?
how am I able to configure SDPLUS to change the ticket status to in progress once a technician clicks on the work timer automatically and visa versa
work log on = turn status to in progress automatically
Status set to in progress = work log is turned on automatically
Your assistance would be appreciated
many thanks
Chrissie
work log on = turn status to in progress automatically
Status set to in progress = work log is turned on automatically
Your assistance would be appreciated
many thanks
Chrissie