Portal Customisation, Not very Customisable
Why is the portal so bland and unable to be customised? I would like to have more control over the portal so I can deply it to our users, as it is, it does not look very nice at all. Even when attempting to build field and form rules you hit road blocks you just shouldnt hit, example: I want to hide some fields, including the 'decription' box as I have created custom fields that asks all the questions I need when a user is submitting a request. But I cannot hide the description field? (see attach1)
OpManager Mobile App
What is the latest on the new app you were working on? Is this still being worked on?
Pop-up will not go away
Hi there, Sometimes when we hover over an SR and the pop-up appears, when we move away from the SR the pop-up stays and will not go away unless we refresh the page (see attached screenshot). Is this a system fault or is there a fix for it?
Editing Vendor information within Contract Module
Anyone tell me how to add additional information or update information for a Vendor that was created within the Contract module?
Community
Anyone else keep losing visibility to the Community from within the app?
blank screen using SSO
After enabling Pass Through - users & administrator only gets a blank screen Who do I get access, I am not able to disable Pass Through without the GUI, or?
Category Report - Report to show unused Categories over the past year
We are in the process of updating our Service Catalog and I would like to run a report of the previous year's Requests and determine if there are any unused Category/Subcategory/Item during that time span. We are on version 9.3 Build 9334 using a PostgreSQL database. Thank you in advance.
How do we remove Requester Details
How do we remove the requester details from the request page? See attachment for details.
How to Hide Requester Details From Request Page
Hi, I want the requester details information not to be displayed on the request page, but I did not find in any part of the SDP how to hide it. Is there any way?
[Tips and Tricks] – How to synchronize passwords between two Active Directory domains?
One of the most common issues in dealing with multiple Active Directory domains is handling different sets of passwords. Be it for domain migrations or maintaining separate domains for desktop login and Exchange mail box access, users have to handle different passwords for each domain. This would complicate user password management and result in an increase in the number of password-related tickets, eventually affecting overall productivity. This article will show how you can synchronize passwords
Query Report - Sort by "Logged In Time"
Hello, I'm using the following query to determine when a request has logged into the self service portal SELECT AaaUser.FIRST_NAME "Requester", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", longtodate(MAX(AaaAccSession.OPENTIME)) "Logged In Time" , longtodate(MAX(AaaAccSession.CLOSETIME)) "Logged Out Time" FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID Left JOIN HelpDeskCrew ON SDUser.USERID=HelpDeskCrew.TECHNICIANID
Feature Request: Requester Content Variables
Currently you can make additional requester details fields for things that are currently missing in the default system, but they are not usable as content variables for reply templates to to pull that date unless I am missing something.
Application manager
cant restore the application manager in free trial edition? is that possible way in free trial application manager..
AzureStack monitor
It is posible integrate Application Manager to Azurestack plataform in order to monitor the Azue Stack software and tenent subscription healt service? I think is necesary a solution pack maybe are in roadmap.
Assign Account Manager - SDP MSP and add account manager as approver
Is there a way to assign an MSP requester as account manager then add the account manager as approver in a service catalog?
[Webinar Recording]: In case you missed our latest webinar on Jan 23th, 2018
Here is the recording of the latest Analytics Plus webinar on the topic- "Crack open data silos: Analyze data from databases and third-party applications"
task
How can i automate creating task when a request is created with category hardware install. ie, user enters ticket with category of Hardware Install. I want to automatically add task to that request.
Steps to Keep Your Yahoo Messenger On At Startup
Yahoo has been working as one of the most dependable mailing platform that offers unlimited services to its users. With the technical support and services Yahoo Customer Support Number gives users immediate help that they require, especially for password related issues. As we all know, that Yahoo is one of the very interesting mailing panel with latest added features. The mailing is fun and attractive for all users. With the numerous benefits, users of Yahoo also come across technical problems in
ServiceDesk Plus 9335 Released
Dear Users, SDP 9335 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9335: SD-69732 : Technician name is set as empty in Desktop Central when the technician name is edited in ServiceDesk Plus. SD-69971 : In some SSO-enabled environments, blank page appears during login. SD-69958 : Vulnerability fixed. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Add DHCP Server scan failed
Hello, after adding the DHCP server to monitor the scopes, it gives an error saying scan failed. The DHCP server is runing on a windows 2016 server and have the scopes replicated to another server. Any idea on how can i troubleshoot this problem? Thanks
Query blocking in SQL creating work stoppages
Hello, we are getting some frequent query blocking in SQL for ServiceDesk Plus. It seems to happen 1-3 times a day. We have tried to create a support dump file since when the query is blocking we cannot do much of anything in ServiceDesk and it is mainly unavailable. We are running SDP 9324 on a VM with 10 GB RAM and 4 Cores. 95% of the time the blocking query is this: (@P0 bigint,@P1 bigint,@P2 bigint,@P3 bigint)UPDATE "WO_Tech_Info" SET "NEXTTECHNICIANID"= @P0 , "ENDTIME"= @P1 , "TIMESPENT"= @P2
Migration OpManager 11.6 to 12.X with NetFlow and IPAM Standalone
Hello, we're still running Opmanager 11.6 (+ Application Manager Plug-In) + NetFlow 10.2 and OpUtils 8.0 in Standalone mode. I would like to upgrade to the latest versions of OpManager step by step now. I followed your video tutorial, but it only shows how to migrate with NetFlow & IPAM as a plug-in. How would I have to proceed now? Request an upgrade pack of Opmanger incl Application Manager Plug-In without OpUtils and NetFlow? And then transform my standalone licenses of NetFlow and OpUtils into
ADSelfService Plus Free Online Training Series - Register Now
ADSelfService Plus free online workshop series January 23 - January 31 2 PM GMT | 2 PM PST Every Tuesday, Wednesday & Thursday Register now ManageEngine's most sought-after workshop series on ADSelfService Plus is back due to popular demand! This series, comprising of 5 workshops, will get up close and personal with various features
Request for a custom report
I am using SDP 9.3 build 9332 running MSSQL. I would like a custom report to show me the average time it takes each technician to close an incident or request. Can anybody help with that?
MSP metric #3: Track revenue distribution for sustained profitability
While the obvious objective for a managed service provider (MSP) is to provide outstanding infrastructure maintenance services to its customers, it's also imperative to ensure sustained profitability because it would be impossible for an MSP to remain in business without earning a profit. To ensure continued growth and profit, an MSP is required to closely monitor a few key metrics or KPIs, one of them being revenue distribution. Revenue distribution is a measure of how the total revenue is split
Reporting on specific Service
Hi Team, I have created service "Mobile Request" under Hardware service category. I would like to have reporting on only "Mobile Request" service. So how will get the report? Could you please guide me so that I can explore. Thanks, Amol
Public Project List
I know that I can not do what I want with Project Roles. (expose just project list and no tasks) ref: https://pitstop.manageengine.com/portal/community/topic/how-to-let-users-see-projects-with-no-details How would I via API or SQL pull the project list? Is that possible? I would like to pull Project name, planned start date and planned end date, so I can expose on an Intranet site to all employees. Please advise.
Desktop Central 10.0.158 link
Hello, where can I downoloda Desktop Central 10.0.158 please ? regards Claudio
Application Manager windows 2008 Server Disk & Cpu Data
Hi all, We have Application Manager 13. Problem is no data available on CPU and Disk partititon on some windows monitor. I run cpucore.vbs and disk.vbs scripts and results are attached. However, There is no data available in gui. I created a support file . How can ı upload it or how should ı work to get data? Thanks for helps, Best Regards.
fileattachments.zip files
We ran out of space on our SD server, and I see that there are these zip files (fileattachment1.zip, etc) in the root ServiceDesk folder. I cannot delete them because Java.exe has that process open. What are these files, and how can I relocate them to another drive? Thank you.
SSO Problem when Domain in URL
Hi all, I am having problems with SSO and Active Directory. If I access my site using host name only, SSO works. If I add my internal domain name to the host name, I receive an "Authentication Required" box in Chrome. What am I missing? I know it's something simple. Thanks, David
Out of Hours Worklogs
Worklog does not split out out of hours versus business hours
Auto CC of email address in response not wanted.
I have just set up a new business unit where the primary address will be .nl Incoming email addresses for this in the mail config have been set to support@company.nl, support@company.be and support@company.lu, The reply address is set to support@company.nl I can send an email to .nl .be and .lu and they all come in to this business unit fine. If I reply to the email that has been sent to the .nl address it works fine and shows the From address as .nl. If I reply to the email that has been sent to
1703 update with Bitlocker enabled
I have been able to successfully get the package to install on a machine that is not bitlocker enabled but as soon as I attempt to run the package the installer says "Windows Setup cannot find a location to store temporary installation files. Make sure BitLocker Drive Encryption is suspended." I found the powershell command "Suspend-Bitlocker" but I have no idea how to run that command before the install starts through Desktop Central. I attempted to create a custom script but it also failed.
WMI Monitors section missing
in opmanager 12.3.024 there is a section for WMI monitors when adding a monitor. These include helpful monitors such as CPU Utilization and Partition details of the device. in opmanager 12.3.048 this entire section is gone and there appears to be no good way to add these monitors. Can we get this section added back I have attached screenshots of what I am referring to.
Windows 10 Fall Creators update (1709) undeployable because of dependencies
I followed the instructions: https://www.manageengine.com/products/desktop-central/windows10-feature-packs.html#language I renamed the iso to the german name: 104980-Win10_1709_Gex64.iso And I placed it into the patch store of desktop central. When deploying the patch/upgrade it fails to start because of missing dependencies (Win10_1709_enx64.iso). It does not "detect" the german iso file I have placed in patch store as descibed in you instruction....
Executing Powershell after alert triggers
Good afternoon, I have setup a folder monitor and when it triggers i need to execute a powershell script to remove the offending file. I have had a look through workflows and cannot see anywhere to execute a Powershell script. Is there any other way or am i missing something within the workflows?
REST Api tasks
Hello, We need to define the task type thought the REST API. However, we can't find the field to use in the documentation. Is there a way to specify the task type when adding one via the API ? Thanks, Yannick
Fix for Meltdown and Spectre
Hi All Greetings from Desktop Central technical support team. Please use Desktop Central's Patch management to mitigate the vulnerability. Here are the bulletin details from MS. CVE-2017-5753 - Bounds check bypass CVE-2017-5715 - Branch target injection CVE-2017-5754 - Rogue data cache loadFor more read.. https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002 How to identify the Meltdown & Spectre using Desktop Central scan? 1. Sync the Patch DB & Scan all Systems. 2. To find
Mac OS patch (601384) gets the machine rebooted without notification
The patch crawler team has found that upon patching Mac sierra machines, it is getting rebooted arbitrarily even when "No Reboot" deployment policy is selected. From analyze, the team has confirmed patch 601384 naturally invokes the reboot action without notifying the customer. It seems it is the behavior of this update upon reading various 3rd party forums. A message has been added in the product UI to convey the Mac Sierra reboot message so that customers can get benefited and plan their patching
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