- use on form load Field and Form Rule:
Google Fonts:
var gf_link = document.createElement('link');
jQuery(gf_link).attr('rel','stylesheet');
jQuery('head').append(gf_link);
Font Awesome:
var fa_script = document.createElement('link');
jQuery(fa_script).attr('rel','stylesheet');
jQuery('head').append(fa_script);
from here you should be able to use your favorite Google Fonts and Font Awesome icons on your service request template.