What do you use to create your reports?

Hi!. Again, I'm very new to ServiceDesk Plus. How are you all creating your reports? I realize that it may depend on the report itself and how much data you're trying to retrieve. Are you just creating custom reports through ServiceDesk Plus or do you have another program that you use to pull data - like Crystal Reports or Business Objects?

Some examples of reports that we run currently are: SLA breaches - those that have breached for Response and Resolution (by Support Group and Tech) and First Call Resolution (by Support Group, Tech and Category/Sub Category). We also run reports against how many tickets were created during the month/quarter for individuals and support groups using Categories/sub categories.

Thanks in Advance,
HL