Blank Page after Upgrade
Today I upgrade to 9402. Now I get a blank page, after Login and "initializing web client". The problem persists only with Firefox and Chrome, with IE it works properly. When I shutdown primary server and access secondary server, it works properly. In Chrome Console I get an error message like this: "Assertion Failed: The attempt to link-to route 'SSHKeysView' failed. The router did not find 'SSHKeysView' in its possible routes: 'loading', 'error', 'index.loading', 'index.error', 'PassTrixQuickView.loading',
Forwarding requests within sites
Hello all, I have a scenario where I will have two installs of SD+ being used by 2 different departments in the same organisation. I may want requests that come in to one department forwarded to the other. When the request is created, it gets its ID number. All well and good. If a tech in dept 1 needs to forward a request that has come to the wrong department to department 2 and the ID number already exists in dept 2, the request will append to the conversation history of the existing request. To
Exclude users from an AD import
Hello all, Is there a way to exclude certain users from being imported during the AD import process? I didn't see anything and I have several users that are service accounts and I don't want them in the Requester's list. Thanks for any and all help! Chris
Deleting Domain from auditing
Can I delete domain from auditing configuration, I have 3 domains and I need to delete one domain?
Users Permissions for Audit
Hello Everyone, what is user permission should i assign to the user, i Don't need to Assign (Domain Admins or Enterprise Admins), as this Group are prohibited to Assign user in the group, if assign Read only (Event Log) can it resolve the problem Thanks Samir Saadeh
SMTP SMS gateway wildcard
Hello, I am trying to send SMS verification codes via SMTP. I've got it to work in testing just fine by putting %mobNo%@txt.att.net in the "To" field, but I'm wondering how I can change that "@txt.att.net" to a variable or wildcard so if the user has a Verizon phone or Tmobile phone, it will also be sent to them? This could probably go in the feature request forum. Seems like you could have an "SMS Provider" field in the user's inforamation, and then have the big cell carrier's default SMTP to SMS
BUG found - Bad domain Password attempts in the Self Service portal are doubled in Active Directory
Hello, We are evaluating the AD Self Service Portal as a password reset solution. We pay extra attention to security, thus we have our domain users locked out after 5 bad password attemtps in the domain (domain policy). We want to block users in the AD Self service portal after 3 attempts to avoid locking the user in the domain as well. So far so good. The issue comes when the user get locked indeed in the self service portal but also gets locked out in active directory. i noticed that the application
Change IP for SD+ server
I need t change Ip address of our SD+ server (application) Database is located on different server. What is the way to change ip and what should I do to make this change(all needed task, etc.). Server name will not be changed
Updated to 9334 and now blank web page on server running ServiceDesk
I updated from 9326 to 9334 last night. After the update I started the ServiceDesk service as usual and when IE11 launched on the server the logon screen/page is completely blank. I do get the logo next to the page address in the address bar but nothing on localhost. Remote PC's are able to access the help desk. This is only an issue on the server that hosts ServiceDesk. Any assistance is greatly appreciated.
WARNING :Site cannot be deleted as it is being used by a module.
Hi all, I am trying to remove a site that was added through an AD import mistakenly due to bad data in AD. I can't see where this one site is connected to or being used in any module. I only have the Standard edition so there aren't many modules. Is there any way to search to see where this site is being used so I can remove the connection and delete the site? Thanks, Chris
Export Assets Information from OpManager v9450 and Import to v12.3.046
Hi Can I ask for help on how to export assets Information from OpManager v9450 and import to v12.3.046???
Leave Approval via Request
SDP Has a fairly robust schedule feature. Lots of moving parts involved. I was wondering if it's possible to make a request, with approval, for time off and then, on approval, add the dates to the schedule based on the category chosen. All the pieces look to be there, I just don't know if they all talk to each other or flow together. Possible? Has anyone done this before? Thanks David
Opmanager patch
Where can I get patch "Build No - 123052 - January 17, 2018" to my opmanager 12.3.015 I can see that you have fixed alot of problems with xenservers i am facing at the moment.
Can't find any Topics I was previously following
Before these topics were moved to this new look and feel I could see all posts I had made, all posts I had contributed to, and follows of people or interested topics. Am I missing something I can't see these now? Cheers Rich
Service Catalog - Field and Form rules disappeared after removing question in resource info
Is this how it is currently being designed? If you set a field and form rule on a field (resource info > questions) with actions such as hide field, show field or run a script, then REMOVE the question. The field and form rules for that field / resource info / question disappear. If you put the resource info question again, all the removed actions and scripts does not return.
Which port to open on firewall to receive push notification on mobile
Dear Sir, Please help to show us Which port to open on firewall to receive push notification on mobile (Android and IOS) Thanks Henry
password changes fail at final step with access denied.
at the very last step in the password change process. i get a access denied error. the service is running as a AD admin, and the same account is configured under domain settings. the strange things is i get this message in the domain settings window. "The user/system has no admin privilege" i cant seem to find where user/system is configured.
Verification code length
Hello, new to the product and still demoing. Is there a way to configure the length of the verification code? Meaning, number of digits. Thanks, Phil Duncan
ManageEngine ADAudit Build Number: 5010 Released.
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' new build 5010. Account Lockout Analyzer now analyzes OWA/ActiveSync for lockout reasons. Also, User Idle Time Calculation report [Beta version] has been introduced. Few other enhancements and fixes have also been made to enrich your experience, please find the detailed list below- Build 5010 (Nov 2016) New Features: Account Lockout Analyzer now analyzes OWA/ActiveSync for
Changing the host name on the ServiceDesk Plus server
I am working on a migration of SD+ to a new server. SD+ is currently running on server_A and we are standing up server_B to migrate to a new OS (Windows Server 2008 R2) and database (MS SQL 2005). I have read the FAQ and have the migration instructions, but my Administrator has a question I have not yet found an answer for. As the last step in the migration we are planning on shutting down the old server (server_A) and changing the name and IP address of the new server (server_B) to the old server's
error to load license in APM of OPmanager
i have the next error to load my license in the APM
ServiceDesk Plus 9334 Released
Dear Users, SDP 9334 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9334: SD-69824 : Agent certificate and jar signed certificates are expired. Msi and jar files needs to be signed with the latest certificates. SD-69626 : Upgrade failure occurs when a CI type which is created later is made the parent type of a CI type created earlier. Issue occurs when both the CI types are mapped to a same product
Trying to start PostgresSQL server failed Unclean shutdown of previous run.
Hello, I have a probem with ServiceDesk Plus from December I cannot start the ServiceDesk since then. :~# /etc/init.d/servicedesk start Starting AdventNet ManageEngine ServiceDesk-Plus :~# tail -f /var/log/servicedesk-plus.log JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Change Request Date & Time
I need to change some of requests date & time submitted, and all following replies date & time. Anyone have a sql query (update) to help me with this. I'm using SD 9.3... Thanks.
Mobile App issue, hoping for help
For some reason, when I install the mobile app, all features work EXCEPT push notifications. I get an error Push Notification Registration is failed. I am not sure if I am missing a notification center setup, I have an iPhone X on version 11.2.2
How to delete the email suggestion list
Hello all, is there an option to delete the email suggestion list in Servicedesk Plus. Thanks in advance and regards Guido
Request forwarding
Dears, How to add a variable of the forwarding person who forwards a ticket. I want the receiver to know that who forwarded the ticket. I only have the technician variable to choose. Servicedesk Version 9308. I tried using the $LoggedInUserLoginName variable in the forwarding template, but not working. Best regards Murali @Name = Muralee D.@ @Mobile Number = 0506424099@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@ @Current Build = 9308@ @32 / 64 bit installation = 64@ @Logged
Field and form rules: resource sections and mandatory resource fields
Please consider the following scenario. Resource section 1 > Resource field: Select A or B - mandatory Resource section 2 > Resource field A1 - mandatory > Resource field A2 - not mandatory Resource section 3 > Resource field B1 - mandatory > Resource field B2 - not mandatory Initially, only resource section 1 is shown. This is also the case if the user has not selected A or B. When the requester selects A, resource section 2 is shown, resource field A1 is mandated and resource section 3 is hidden.
set leave Technician automatically
Hi, I created a sql procedure(FIRST LOOK) to automatically set up "LEAVE TECHNICIAN" from other software. Q1: why is there a delay until SITES OF TECHNICIAN appear in the web interface TO BACKUPTECHNICIAN? After a few minutes everything seems okay in web interface, but the incidents are not automatically attributed to the BACKUPTECHNICIAN,why? Q2: have a better solution for my problem? ALTER procedure [dbo].[SetLeaveTechnician] (@username1 varchar(50), @username2 varchar(50),@dataStart varchar(20),@dataEnd
Sites issue
Hello, I am setting up our implementation for SDP, on site, and I am encountering an issue to do with Sites. I have added multiple sites and I would like to add all the techs to all of the sites. However, there are no sites listed to add them to. I am also getting a popup every time I go to the Technician page that I have attached. Has anyone had this issue and, if so, how did you resolve it? Thanks, Chris
Notification for Task closure
Hi, for an internal reason I need to notify requester the closure of some Task inside a Request. I could not find any explicit setting for doing this. Is there any workaround for this? Thanks Enrico
Trigger on sending e-mail
Hello guys, Wondering about a scenario, but cannot find if this would be possible. Is it possible to: - With e-mail forward or e-mail reply in a ticket (on the actual send), to automatically set the ticket on hold for 7 days (so it re-appears after 7 days)? Is this possible please? Would be awesome.
How to change request mode using buiseness rules
How can we change request mode (mobile, e-mail, sms etc.) using buiseness rules? We can't see it in the dropdon menu in actions.
Can't send command to SMTP host
Hi, I am using on -promises free version of SD Plus, I have setup Office365 mail configuration, We are receiving incomaing mails but not sending e-mails. I have attached log file for your review, please advise
URL Monitoring
Hi all, We are getting alerts for a few URLs being down and I cannot find anywhere to delete these alerts (not required). I have attached an example - can anyone advise?
Due-by time of requests sent in via email
Good afternoon, A number of our clients submit service desk requests via email rather than the request catalogue. By default, it sets the Due-by for these requests to one day after the time the request is submitted - Is there anyway to alter this to 3 days? Kind Regards, Ryan Parker
Custom Trigger query
I've been looking into how Custom Triggers work via the following link: https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html Looking at a new Custom Trigger you can set them to execute a script (under a certain condition) when the Request is Created, Edited or Created / Edited: Could someone explain how this is different to the Field and Form rules, using On Form Load?
Incident Approving feature in Standard ServiceDesk Plus edition
Dear support team, Is the Incident Approving feature available for Standard Service Desk edition? In Incident Template Form - Work Flow Tab - Approval Configurations Header, I can't see approving level selection fields there. Best regards, Sergiy
Too much whitespace in Resource Info of Service Catalog
Has anyone observed that there are a lot of unused spaces in the Service Catalog especially if you have a long list of options? Is there a way to make it use 2 columns / 3 columns of options?
Add New Technician: Notification
We'd like to have the ability to automate a welcome message to newly added SD+ technicians. These notifications could highlight their assigned support groups, credentials, tutorials, etc...
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