Too much whitespace in Resource Info of Service Catalog
Has anyone observed that there are a lot of unused spaces in the Service Catalog especially if you have a long list of options? Is there a way to make it use 2 columns / 3 columns of options?
Add New Technician: Notification
We'd like to have the ability to automate a welcome message to newly added SD+ technicians. These notifications could highlight their assigned support groups, credentials, tutorials, etc...
Description on asset
HI, there is a description field on Windows Server configuration item. is it possible to search for text written in the description field, like text in a request?
O365 Manager Plus - Fixes and Enhancements [2018]
O365 Manager Plus Release Notes Release notes for build 4222 (Dec 21, 2018) Highlights: O365 Manager Plus has added fifteen new management tasks, an option to update the product manually, and enhanced some of the existing management tasks to handle Exchange Online mailboxes, users, and groups effortlessly. New Management Tasks: The following 15 new management tasks have been added: Add/Remove Distribution Group Owners - Add or remove owners of distribution groups in bulk. Add/Remove Mail Enabled
O365 Manager Plus 4116 released with 12 new audit actions and 2 new reports!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4116. This build comes with 12 new audit actions to track Microsoft Teams ' events and 2 new reports on distribution lists. Highlights: 2 new reports on Distribution Lists Inactive Distribution Lists by Last Sent Mail: Get details of the inactive distribution lists based on their last sent mail activity. Inactive Distribution Lists by Last Mail Activity: Get details of the inactive distribution
Uninstall/Upgrade ADSelfService from DesktopCentral
Hi, We have setup ADSS to install from Desktop Central using the Software Deployment feature. Some machines have an old, incorrectly configured version. Would like to uninstall or upgrade these machines from Desktop Central. Unfortunately, when attempting to uninstall using the remove option, it gives thew following error. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove
issue while backup and restore from windows to linux in servicedesk plus
I have configured servicedesk plus 9.3 buildin 9301 on windows server 2003 32bit with ADS authentication. When i will backup data and restore in Ubuntu server 16 then administrator and users are not able to login on servicedesk plus. I have checked administrator is already enable but local authentication is not showing on servicedesk login screen. Please help to resolve issue that how i can enable LDAP with existing database on linux machine.
[Webinar] Simplifying Employee Onboarding and Offboarding Process for IT Help Desk
Greetings from ManageEngine! We are happy to bring you the free webinar on " Empowering ServiceDesk Plus for Active Directory(AD) Management ". Register for this webinar and learn how to power up your help desk with AD management capabilities. CLICK TO REGISTER Topic : Empowering ServiceDesk Plus for Active Directory Management Date : January 25th, 2018 Time : 02 PM AEST | GMT | EST Presenter : Jay, Product Expert Attend this exclusive 'ServiceDesk Plus - ADManager Plus integration' webinar
RestAPI Change Asset issues
Hey, So I'm playing around with a Powershell script to use the RestAPI to put in Change Tickets...I've got it all working, except for some reason I can't get the Asset to come in, it's just blank for some reason, even though the asset I've used in the InputData below is the exact name of the asset already in the CMDB. I've obviously changed the name of the entry to contoso.microsoft.com, but the asset I'm using matches exactly to the asset in CMDB. All the other information is passing across, but
Projects, Time spent reporting
The workaround I use to report on time spent on projects is to create a custome field in the Request template that I simply call "Project name". In this field i copy -> paste the project name. Now I can create a custom time-spent report and use this custom field as an identifyer for this project. Why "project" isn't available by default in time-spent reporting is a mystery to me, but that's how it is. Needles to say, I've assosiated this request to the actual project. My question: Is there a way
There is a way to request an approval for a Task
Hi all. In our organization, we have multiple data owners, for different databases. We have a process for the treatment of incidents or requirements, for applications, which implies the need to execute a script to obtain data from the Databases. This can be requested several times per case. For that, we need the approval of the Data Owners. The appropriate way to proceed, for us, would be to create the Service Request or Incident, and obtain the approvals in each of the tasks that we would send to
Requesters permissions
Hi, I want to give some requester visibility of all requests from a few sites but not all of the sites. The only option I see is (All of their Site requests, All Requests). Is there a way to select which site you want to give them access to? I'd like to avoid having to give them a technician role because they don't do technician work.
Group and user level restrictions
We currently have SDP deployed in our environment and everyone can see all open ticket, request, ect. We want to start using SDP to log and track security issues but these need to be only viewed and accessed by specific people within the security team. Is there a way to setup restrictions so that only specific people are able to view or access tickets assigned to a specific group? These tickets and issues could contain sensitive information that needs to be restricted.
[Free webinar] 5 critical incidents in your Exchange environment you need visibility into.
5 critical incidents in your Exchange environment you need visibility into. Jan 24th, 2018 | 11am GMT Save your seat 2017 saw a lot of large-scale cyber attacks, starting with the return of the Shadow Brokers in April. Emails are one of the easier entry points for security threats. If you use Exchange for business emails, you need to know all the available options to ensure that your organization is secure. This new year, find out which 5 incidents could tamper your Exchange organization's security
Ping alerts
Hi all, Apologies if this sounds like a silly question but I was wondering if I could get some help. I've set up alerts for processes/disk space/memory, etc but where do I set up an alert for when the server does not ping for 5 consecutive occasions?
Change the request subject ID prefix
Hello, I would like to change the request e-mail subject prefix. By default it is ##{number}##. I would like to set up something like REQ:{number}, without the ##. Can you help? Thanks in advance.
Amsterdam, are you ready? ManageEngine's GDPR & IT Security Seminar is headed your way.
Hi, Come May 25, the GDPR will be in force and your organization must walk the talk on cybersecurity. Are you up for the challenge? ManageEngine invites you to be a part of its new initiative, the GDPR & IT Security Seminar in Amsterdam. Attend this seminar to hear what Derek Melber, Active Directory MVP, has to say about fortifying your IT infrastructure and being GDPR-ready. Date: Feb 13, 2018 Venue: Hotel Novotel, Amsterdam Reserve Your Spot This seminar will be
MSP metrics #2: Gross group revenue
As a managed services provider, calculating gross revenue for each service group is crucial to asses the overall profitability of your business. This metric lets you look at how incoming revenue is split among different service groups, and also helps you assess service groups by their contribution to your overall revenue. To create the report, fill the fields as shown below: X-axis: Group (Actual) - from Request table Y-axis: Total charge (Sum -> % of total) - from Worklog table Text: Total charge
Amsterdam, are you ready? ManageEngine's GDPR & IT Security Seminar is headed your way.
Hi, Come May 25, the GDPR will be in force and your organization must walk the talk on cybersecurity. Are you up for the challenge? ManageEngine invites you to be a part of its new initiative, the GDPR & IT Security Seminar in Amsterdam. Attend this seminar to hear what Derek Melber, Active Directory MVP, has to say about fortifying your IT infrastructure and being GDPR-ready. Date: Feb 13, 2018 Venue: Hotel Novotel, Amsterdam Reserve Your Spot This seminar will be
Report on tickets raised outwith business hours
We are trying to create a report on incidents created in our ServiceDesk over the last year in our out-of-office hours, however the report function requires specific dates and will not search for time ranges only. We require 3 reports on the number of incidents with a level of "SCOTS", "STEPS", "TELEPHONY" "WEB" created between 01/01/2017 and 31/12/2017 in the following time ranges: Report 1: Mondays to Thursdays - 00:00 to 08:30 and 17:00 to 23:59 Report 2: Fridays - 00:00 to 08:30 and 16:30 to
[Free Webinar] How to mitigate Meltdown and Spectre?
Its been ten days since #Meltdown and #Spectre nightmare. Attend this webinar to know, how you can patch your entire network of systems without BSD, ask questions about Microsoft security updates, the registry key checks, performance impact, and other bios updates.We are also offering few security best practices and mitigation procedures to reduce the threat posed by Meltdown and Spectre. Webinar is on Jan 17, 10:30 am GMT. Register Now Here are some FAQ's on meltdown and spectre.
Top 5 critical alerts you need for IT security (free webinar)
The first step in detecting and responding to security threats is getting to know immediately when events of interest occur. Register for our free webinar "Top five critical alerts you need for IT security" to learn about the events you need to monitor in your network and how a SIEM (security information and event management) solution can alert you for these events to ensure security and compliance. Register Now Date and Time: Jan 17th, 2 PM GMT and 2 PM EST
Question about email reply notifications
Quick question about Email Reply notifications. I see that you can setup an email reply to the requester of an incident that shows a link to the response, how do I replace the link in that notification with the actual technicians response? Our end users are not going to click on the link, so I would like them to see the tech's response in the email instead
My Approval tab (technician)
Please, how i can enable the approval tab for (technician)?
Requester import multi instance
Hi All, We are trying to find out if we can automatically import new organisation users as requesters in all our instances without having to go into each instance & 'import from organisation'. Please assist if possible.
File/folderFile/folder/volume Backup Encrypted
it is possible to disable file encryption?
Computers by Disk Usage report issue
I've noticed an issue with the Disk Space Report. It appears to round up all disks space in to the report to a single entry. Now although this data is correct it's kind of potless. Here is a device Computer Name - Total Capacity (GB) - Free Space (GB) - Free Space (%) servername - 537 - 92 - 17 When investigating this device I've found that one disk has no space at all. C: Local Disk NTFS D8BB3980 60 GB 26 GB 56.70% D: Local Disk NTFS BA2AE36F 429493579776
Problems with Field & Form rules in Internet Explorer?
I've set up a demo of a Service Catalogue using version 9.3 Build 9326 I've set up a Service Item, with some custom Resource fields. There are also some Field and Form Rules. Thanks to these rules, when I access the form (as a requester) using Google Chrome and change the contents of the "Item required" field, the Category, Subcategory and Item fields change as a result: However, when I access the same form via Internet Explorer (11.0.9) this does not work. Full rule: It sits amongst many other
Help with graph in Analytics
Hi. I need some advise on a report I need to generate on Analytics - Please see attached base table and example of required output. Basically I need the Product Entity field to display a total and the "Up-to-date" component a status to be displayed as line above the total bar graph... Please advise if you are able to assist me with this? Thanks! Lorinda.
"Incident additional field" issues
Dear Manageengine team, I am facing 2 issues in our Service desk plus related to the "incident additional field" When I edit an existing field, that field is removed from the existing templates automatically. I am not able to use the date field without the time along with. It will be great if you could guide me on these. @Name = Muralee D.@ @Mobile Number = 0506424099@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@ @Current Build = 9308@ @32 / 64 bit installation = 64@ @Logged
Pop up in mobile
Hi When I config the mobile app a pop up with a message "Your administrator would like to send you push notifications. Tap Yes to enable" Can this pop up be disabled ? Thanks
Folder Monitor - Path not found
Using OpManager 12. When adding a folder monitor on a server monitored by WMI I receive a path not found error (after clicking on Test Monitor). I know the path exists and can be accessed using the account used by WMI in OpManager. The same monitor worked in OpManager 11. We are just looking to monitor that a particular folder exists and alert if it does not exist. Thank yo.
[Tips and Tricks] – How to customize the ADSelfService Plus mobile app?
With the ADSelfService Plus mobile app, end users no longer have to be tied to the desk to manage their Active Directory domain password. They can reset their password, unlock their account, and change their password from anywhere and at anytime without help desk intervention. ADSelfService Plus also provides powerful customization features that help you to: Customize the entire home screen of the app including the button texts, the order in which they appear, and the logo. Control which self-service
How can I convert a date field into a specific format?
//Get value from the Trans Date field var date=$CS.getValue("ServiceReq_5701_UDF_DATE1"); The resulting variable produces ex. Sat Jan 20 2018 13:53:00 GMT-0500 (Eastern Standard Time) How can I change the format of this output? For example 01/20/2018 13:53 Thanks, Adam
Work log / time spent information per support group
In SDP, there is a ChargesTable which includes time spent information. As far as I can see, the charge is only associated to the technician, not to the support group. Our challenge is to identify what has been charged by a specific support group. We can identify the group by joining a few tables. However, there is an issue in case the technician moves from support group A to support group B. How can we still identify that the work was done by group A and not by group B?
E-mail notification template
Hi. In email notification template used macros %ExecuteLink%. In received email this link contains hostname (http://hostname/....) But we using https and signed certificate for FQDN-name. Whether it is possible to make so that this macros used a https and FQDN name ? Thank you.
ManageEngine: Free Webinar - Securing and monitoring file integrity
Monitoring file integrity helps secure your confidential business data against insider threats and cyber attack. In our "Monitoring and Securing Windows file integrity" webinar you will learn how file integrity monitoring can help strengthen security and streamline adherence to compliance requirements in your organization. Register Now for free Jan 16th, 02 PM EST Hosted by Derek Melber, MVP Join us and learn how to Get real-time alerts on unauthorized access to files? Leverage file monitoring,
Send email python script
I have set this script up to send an email to one of my vendors from a custom menu. My problem is that I cannot seem to create a format that looks the way I want it. This is the xml code in my file <message> <!-- This is the Message to be sent in the email.--> From: ServiceDesk Test <GSDTest@mydomain.com> <!--The values for From and To can be updated here--> To: Leroy.Squires@mydomain.com> MIME-Version: 1.0 Content-type: text/html Subject: Please order new cell phone for the user below
Jquery and field & form rules
How can I manipulate elements if $ is not supported for accessing elements using jQuery?
Assets
When scanning my assets what happens to the assets which are switched off. Do they get classified under in store or what?
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