Assets
When scanning my assets what happens to the assets which are switched off. Do they get classified under in store or what?
Issue with opening PDF after renewal in contract module
When we renew a contract in the contracts module PDF files attached will become unreadable. If we open the original contract te PDF files are still readable. This behaviour occurs in version 9329.
Backup tech - created date
Is the Back-up technician section based on created date? Is this issue fixed, I was reading that this was a issue roughly 1-4 years ago on some posts. Similar post: 3 years ago... https://pitstop.manageengine.com/portal/community/topic/back-up-technician
Multiple Custom triggers causing both triggers to not execute
Howdy, We are dipping our toes into custom triggers with SDP. We have one custom trigger that runs a script to populate tasks for "every" request. We set this up by keying off the priority of a request and checking for all possible settings (i.e. Priority = "normal" or Priority = "Medium" or ...) This works great. We recently started developing a custom trigger to execute when a certain request is submitted (i.e. catetory is "User Admin" and subcategory is "Employee Leaving"). We seem to have
Notification Based on Input Method
I am trying to find a way to notify technicians of new requests ONLY when a request has been entered by email. All of our customers create tickets via email, and we definitely want our technicians to be notified of this. The technicians themselves enter tickets through the UI though, and it would cut down on a lot of notifications for our users if they did not receive notifications of these. We are running version 9.3 currently. Thank you in advance for any help
Metldown/Spectre patch not showing for half our machines.
I have a ticket open with Desktop Central on this but haven't gotten very far with them. Out of our 470 Desktops/Laptop, only about 250 of our Desktops/Laptops are showing that they are "missing" the Meltdown/Spectre Patch. All of our Laptops and Desktops are exactly the same hardware with the same AV versions. I checked to make sure the Patch was not installed on any machines which it isn't and we have Windows Patching disabled on all computers. I checked to see if the reg key below was on any of
Custom Worklog Field in list
I created a custom Worklog field to track version numbers for changes made to a development project, is there a way to make that field show in the work log list so I can view the version numbers and their corresponding change log? Or is there a way to track software development that is inherent that I am perhaps missing?
Quick Create - New Incident button
Is there a reason why when using this button, selecting a user does not autofill the Site they belong to? It works for the full ticket creation screen, as well as users that send in emails, but just not for the quick create. Is that something I can tweak? Brendan
Wipe device doesn't work
Hi, i'm currently testing Mobile Device Manager. I have added a device as corporate, with QR Code enrollment. everything work fine. No I wan't to wipe the device, as if an employee left the company. The console says me "Complete Wipe has been initiated. Will be completed once the device is reachable." but the device never wipe...(I'm connected on wifi) thanks for your help
[KB] How do I audit connector changes in my Exchange Online environment?
In Exchange organizations with multiple administrators, it is sometimes difficult to keep track of server configuration changes. A send or receive connector could be reconfigured by one of the administrators and not documented. If there are message routing issues, you need to review all the changes that recently took place. But, the lack of documentation and the cumbersome nature of native tools can make this difficult. Solution: Exchange Reporter Plus lets you audit connector changes effortlessly.
History Report
We are looking for the SQL Query for the Report that shows History for all Requests, ordered by Request Id and Date(some kind of Activity Diary)... In attach, you can see the example Request: History, so that you can see what kind of SQL report we need. Thanks.
[Webinar] Crack open data silos: Analyze data from databases and third-party applications
Date: January 23, 2018. (2:30pm AEDT | 10am GMT | 11am PST) Presented by: Daniel Charles, Product specialist, Analytics Plus Agenda: Cracking open data silos and making data available for analysis. The biggest challenge for business executives today isn't about the volume, variety or velocity of data. It's not even about the technology or skill-base needed to analyze the data. It's getting access to data. Does it always have to be so difficult? Not really! Join us for a free webinar and we'll
[KB] Compliance ready mailbox - 3: Create profiles to audit Exchange Online mailboxes
In the previous two posts I explained how to retrieve the list of auditing disabled mailboxes and how to enable it in a few clicks with O365 Manager Plus. This week, I'll explain how to create an audit profile in O365 Manager Plus. Why O365 Manager Plus? The following points will explain the key reasons why O365 Manager Plus' auditing feature is far advanced than Office 365's auditing feature: In Office 365 portal, you have to use the inbuilt search tool to filter the required data from the audit
ServiceDesk Plus MSP - version 9.3- Build - 9305 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9305. Please refer the Migration path table available here and upgrade to our latest build 9305 What's new in ServiceDesk Plus - MSP 9305 ? Enhancements : SDPMSP-7518 : Option to dynamically associate the existing solutions to the newly created accounts. SDPMSP-10160 : Announcement will be shown automatically to the newly created account, when "Select All Account" is enabled. SDPMSP-10227 : Ability to hide the "Forgot password"
View of resources
Hi, i have a question. Is it possible to create a view which show the resources assigned to the user. For example when a user logged in self-service portal he will have access to list of his devices.
Is there a way to add request closure code in Email notification
Is there a way to add request closure code in Email notification template?
Integration Failed
I am trying to integrate Desktop Central with Service Desk Plus, Build 9333. i have verified that all the information including the API Key. every time it says Integration Failed. i was able to integrate Active Directory with no issues.
Trashing Requests
Is it possible to increase the retention time of deleted requests in the basket from 24 hours to a month? Thank you!
Pull number of assets in store by CI Type or Product then display on Service Catalog / Service Request Form
Under Assets > Resources > Filter Viewing: In Store Assets, I can find all assets available for use by employees. I want to get the number of assets currently available by either CI Type or Product and display the information on the Account Onboarding Service Catalog form. How do I achieve this? I want to use such information in the following use cases: A. set proper expectation to user that - this can be achieved through Field and Form rules > jQuery - if assets are available In Store, you can get
Convert a remote probe to a Central Server
Our company is about to be splitted. I'd like to convert one of our remote probes to a central server for the new company. I'm already in the process of purchasing the required licensing, but was wondering if there is a way to salvage all the work we already have on that probe, I'd relly like to avoid rebuilding everything from the ground up.
Edit Names of Asset Detail Fields
Is it possible to edit names of asset detail fields? For example, CI is Monitor. Asset details have Asset Tag, Barcode, Org Serial Number, etc. fields. Is it possible to edit the name of Asset Tag to Service Tag?
ME OS Deployer Support Questions
We currently use several other products from ME, but OS Deployer seems to be the least focused on for updates and documentation and features. Maybe the community can help me out. Where on the ME website can you find the current build number of OS Deployer? Where can I find the current supported nic drivers for the OS Deployer Agent? Why cant I inject drivers like other OS deployment software? Since most of this product is Acronis, do i gain anything with ME OS Deployer vs Acronis? Is there actual
Emaill notification when status is changed
Hi, I would like to know if there any way to notify the requester when the request changes the status. I already tried the option Acknowledge requester by e-mail when the request is updated. but it doesn't work. I'll appreciate your help. Thank Jacir
default settings to add a note on servicedesk
Hi i like to put this two options checked as default Show this note to Requester E-mail this note to the technician Is there a way to put this always checked? thanks for your help
Mechanism for database replication
Hi, I am contributing to a data flow diagram for our PMP architecture and have questions about the database replication in an HA cluster. What mechanism is being used for database replication? Is it log shipping? Is there any encryption involved? Thanks, - Steve
Where can I find cent os MIB
Where can I find cent os MIB Any link or community I can get help from. I have tried google things for more than 2 hours unable to get a link to download MIB.
ManageEngine's GDPR & IT Security Seminar in London - Register Now
Hi, How strong is your cybersecurity strategy? Implementing better cybersecurity tactics and meeting the GDPR mandates can help improve overall security and restrict access to personal data. ManageEngine ADSolutions team invites you to attend the free seminar on "GDPR & Cyber Security" in London. Derek Melber, Active Directory MVP, will unravel the mystery surrounding the GDPR and help you lay out your organization's security roadmap in tune with the new mandate. There will also be sessions that focus
MSP metric #1: Customer effective rate - A key profitability metric you should be tracking
As a managed service provider, you probably track many key metrics to calculate account profitability, SLA compliance, resource utilization, product margin, net operating income, and more. While the use for some of these metrics depend largely on the size of your operation and your clientele, here's an interesting KPI that can give you insight into dollars-made-per-hour. Customer effective rate (CER): It is a measure of how your customers are effectively using the engineer's time against what
ManageEngine's GDPR & IT Security Seminar in London - Register Now
Hi, How strong is your cybersecurity strategy? Implementing better cybersecurity tactics and meeting the GDPR mandates can help improve overall security and restrict access to personal data. ManageEngine ADSolutions team invites you to attend the free seminar on "GDPR & Cyber Security" in London. Derek Melber, Active Directory MVP, will unravel the mystery surrounding the GDPR and help you lay out your organization's security roadmap in tune with the new mandate. There will also be sessions that focus
ManageEngine's GDPR & IT Security Seminar in London - Register Now
Hi, How strong is your cybersecurity strategy? Implementing better cybersecurity tactics and meeting the GDPR mandates can help improve overall security and restrict access to personal data. ManageEngine ADSolutions team invites you to attend the free seminar on "GDPR & Cyber Security" in London. Derek Melber, Active Directory MVP, will unravel the mystery surrounding the GDPR and help you lay out your organization's security roadmap in tune with the new mandate. There will also be sessions that focus
Is there a way to add "Email IDs to Notify on Tasks"?
Email IDs to Notify on Tasks is a feature that I am currently looking for. Use case: - New comments > notify emails in list - New worklog > notify emails in list - Task closed > notify emails in list
Incoming emails are not always created as tickets
Guys, Another issue: certain emails are not created as tickets/incidents. In the system log there is this notification. This is the first time this happens as far as i know. Dynamic user addition disabled or error while fetching user info for the [Email Address] : IMCEAEX-_O=GEMEENTE+20MEISE_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=SVEN+20WILLEMEN@gmmeise.onmicrosoft.com [Sender's Name] : Sven Willemen [Email Subject] : Agenda ICT-Stuurgroep dinsdag 09-01-2018
Failure accessing SDP provisioning app
I'm having access authentication issue with Provisioning app which worked before but I'm getting Authentication to Zoho failed: U110:Invalid Password. I use the same account to access Servicedesk Plus On-Demand successfully. What could be the issue ? Thanks, Pete.
2 questions regarding the "Email Id(s) to Notify"
In our standard Incident template there is a field named "Email Id(s) to Notify" I have 2 questions about this. 1) Is it possible to report on this field? I cannot find an option in the fron end reporting module I'm trying to find out if anyone uses this function, so I'd need the report to show all tickets where this has been filled in, and ideally the name of the technician that logged the ticket. 2) The behaviour of this field seems to change based on whether the person filling out the ticket
Create a report to track the type of tickets we see daily or monthly
Is there a way to create a report (in ServiceDesk Plus) where you can sort it by Subject so you can see what type of tickets you get weekly or monthly?
Resources Groups/User Group Reports.
How can i run a report of all my resource groups and what user groups have access to them?
Notifications without attachments
in the first notification that arrives to the technician, the attached files of the ticket are not being visualized; only from a response or follow-up are visualized.
Service Accounts report
Is there a way to generate a report that shows all of the service accounts and what Resources are using those accounts? I know how to manually go to each service account and check this, but it would be nice to pull up a report.
Password Manager Pro do not Reset Password on Linux
Hi In some server Linux do not reset password automaticly, this message is displayed "Credentials for remote password reset is not configured. ". However in some server this procediment ocurred normaly. The agent this is installed in all servers equally. What are the pre-requisits for this?
Microsoft Patch Tuesday January 2018 updates
This month’s Microsoft Patch Tuesday security updates address 59 vulnerabilities, out of which 16 are critical threats and 20 can be leveraged by attackers for remote code execution. Microsoft has suspended updates for AMD processors after reports of Blue Screen of Death errors. Some antivirus programs also appear to be incompatible with these updates.
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