Technicians to view requester form of template
We have a problem in that our technicians also create tickets but if the ticket they need to create is assigned to a support group that he is not a member of he cannot access that template. I have tried putting technicians in user groups but that does not seem to work at all.
Ideally I would like to allow all technicians access to requester versions of the tickets for which they are not in the support group for.
Any help would be much appreciated
Thanks
Chris Cann
Ideally I would like to allow all technicians access to requester versions of the tickets for which they are not in the support group for.
Any help would be much appreciated
Thanks
Chris Cann