What are the best AD Synchronization troubleshooting steps to take?
Technicians with superadmin are not able to see/search for users when changes were made to OU structure. What am I missing or not understanding in how the synch works?
Service Catalog - How to trigger approval after completing a task
We have a process that goes this way --- START Stage 1 Approval -> Task -> Stage 2 Approval -> Task 2 -> Task 3 -> END How do I trigger this in SDP Service Catalog?
GET calls using /sdpapi/request/ does not work
Can anyone help me check what causing the error? The parameter is: { "operation": { "details": { "from": "0", "limit": "50", "filterby": "All_Requests", "account": "My Org Inc" } } } The return is: { "operation": { "result": { "message": "Mandatory input elements from, limit and filterby not found", "status": "Failed" } } }
asunto de recoleccion de correo
buenas tardes tengo un problema alguien me podría ayudar estoy trabajando con la versión gratuita de la herramienta de sdpondemand.manageengine pero al momento que me envían correos electrónicos con archivos adjuntos la herramienta no los recolecta solo obtiene el texto del cuerpo del correo pero no el archivo adjunto me podrían ayudar por favor
Script for matching dueby in ticket to task
Is there a script you can execute in the field and form rules on create or submit, that would allow me to mirror what the tickets dueby date to the tasks?
Move an installation from workgroup to Active Directory mode - possible/advisable?
We would like to deploy Desktop Central for a small setup, about 20/25 computers and a similar number of mobile devices. As we are moving to a domain environment but it is going to take a little longer, my question is: Could we install the product, start using it in a workgroup environment and modify the configuration later when the directory services are deployed?
How to recover a deleted asset
Very early in our implementation and not using the product in production yet. As a test I created a PO and then an Order off an actual hardware order we recently made and will be receiving. Separately I installed the Agent on my laptop and scanned. When I scanned, the Laptop on the PO was named slightly different than the Agent-scanned version of my laptop (and they are the same Product). So to true up, I deleted my Agent-scanned laptop from the Asset list. I then tried to scan and grab the details
Query Report with URL to Workorder
I have created a few Query reports, but now I need to link the WorkOrderNumber to the actual ticket. Meaning I need to pass the url of the ticket with the report so the user can purely click on the Item and it will take them straight to the Ticket. When you use the Report writer it does create the links/urls, but when you use a query report it does not. 1. Can you create an url to the ticket in a query report?
Auto convert email to incident
We have multiple automated emails from some of our other software products that email into Service Desk and generate tickets , is there a way we can automatically categorise these and assign to technicians.
Guest user
How to allow the addition of a guest user on a tablet with android 7?
Account pulldown is empty since upgrading to 9304.
This makes the whole system impossible to use for our workflow. The account pulldown in the top bar doesn't contain any accounts. I read that this might be due to a known bug (I did have accounts with an ampersand in the name which I've since removed). "11200: When any of the account is having special characters in the account name, account combo box will become empty post 9304 upgrade" Does anyone know if there is some way to manually fix this? Can i simply update a table somewhere? What populates
How to add and monitor SAN storage
Please help me to configure and monitor SAN storage on manage engine application manager
Free training - Network Configuration Manager
Hi there, Want to know how to manage network configurations easily? Interested in automating network configuration management? Well, we have the solution. Join your network peers in the free training on Network Configuration Manager and learn how to keep your network at peak performance from our ITOM experts. We've split the training into two modules so that you can learn the most about NCM: January 23, 2018 | 11.30 AM EST : Configuration backup, Config change management & disaster recovery. Agenda:
Prevent Duplication
Hi, I have an problem when trying to use the "Prevent Duplication" under "custom templates" When creating a user with: First name: John Last name: Smith I end up with the logon name (pre-windows 2000) jsm All good so far, but here is the real question :) The user already exist, therefore i want to add "01" after jsm (jsm01) But when i use the Duplication options it just remove the last letter of the logon name and I end up with "js1" and not "jsm01". How to fix that? Thanks :)
Service Desk Free
How in the world do i get the service desk to be visable to all internal machines and not external tried to edit DNS but did not work. Also ManageEngine server is on a different server to the main Domain Controller.
Requesters
We have accounts with a [single designated manager per account] making support requests. There are supervisors assigned to six of those accounts per territory. What would be the best setup for allowing supervisors access, and ticket notifications to their assigned accounts?
Clean CC field automatically on incoming request
Hi, We would like to see an option for incoming requests, where you can, for a specific requester (e-mail address), automatically clean the CC field. Explanation: We have a customer who sends out requests to us, and within the same e-mail, they CC other persons and distribution lists to notify them. So that request mail goes out to quite a number of people. Whenever we reply or do something, it sends out to all of these persons and distribution lists. A lot of mail goes out to people who might need
Custom trigger
Hi, I want to sync ServiceDesk Plus request with JIRA ticket. I thought i can use custom triggers to achieve that and i used it to keep the incident type in sync. How do i set criteria when the description is changed? How do trigger some script when a note has been added? Is it possible to have a custom trigger without criteria or a trigger based on some flag field (Yes/No) ? So that my custom script is always triggered when this static field is Yes. Please help.
How to associate an email to Account - Site
Dear All We are 100 Site belong to 1 Account. Every Site have an email to send request. By default In Account setup we only add domain to match with that account. But some Site do not company domain email. They use gmail or yahoo mail ..v..v. They use email to send request. Please help how to add exactly email for every Site to help for support agent know which customer send. Ex: email1@gmail.com --> Account A - Site A email2@gmail.com --> Account A - Site B email3@yahoo.com --> Account A - Site
ADSelfService Plus now supports enforcement of two-factor authentication for SP initiated login
We have released a new build of ADSelfService Plus. Highlights of this release includes enhanced SSO capabilities. Enhancements: SSO support for three new apps: Cybozu Office, Garoon, and Mailwise. Two-factor authentication with SAML can now be enforced for SP initiated login as well. Issues fixed: Issue on the user login page while accessing ADSelfService Plus from favorites bar in IE11. How to update? Update using service pack. New to ADSelfService Plus? Download the fully functional 30-day free
ADSelfService Plus Fixes and Enhancements [2018]
Release Notes for build 5702 (Dec 10, 2018) Fixes: Issue of product crashing when the configured GINA Frame Text exceeded the character limit during translation. Issue which permitted users to close the password reset/account unlock window of the Windows logon agent is fixed. XSS vulnerability in the employee search, and the self-update layout. Issue in translating certain fields in the self-update layout of the end-user portal, from English to the selected language. Issue which failed to display
Need Query/Report to show all Tickets open more than 7 days
Need a query/report to show all tickets (work orders) that have been open more than 7 days. Fields in the report RequestID Requester CreatedTime Subject Group Category SubCategory SupportRep (assigned to) . (MSSQL) Thanks
Create local account
Dear Is there any way to create a local account such as admin Thanks Sam
Dynamic Approval for Service Catalog requests
I have a question about Service Catalog approvers, which relates to an earlier post : https://pitstop.manageengine.com/portal/community/topic/set-up-approval-flow-for-service-catalog For Stage 1 and 3 - I understand how to do this, so there is no problem here. However For stage 2, I have a more variable requirement. We have different levels of approval for different types of request. So for example, if you want to have Remote Access set up, a Managing Director needs to sign this off, whereas if
Deleted CI instances
Hello, we are cleaning up the CI instances. This means that we only focus on a subset of what is available. So, I delete all instances in "Switch Ports", everything is ok. but when I then press the CMDB (All CI items) tab I see all Switch Ports which was deleted. This does not make sense.
$SenderName issue
I use this field in the template for when a support rep replies to a customer, and it works fine in the main web application. However, in the mobile web version, and the iPhone app, the $SenderName field populates as 'null' in the email that is sent. This has caused a great deal of confusion for our customers.
Report showing all reports in the system
Hi Is there a query that I can run to find all the custom reports, both scheduled and configured, across all Business units. Thanks
iOS Manually Enroll without a Domain
I want manual/self enrollment to work for iOS devices without needing a domain name. It did not use to ask for this. We don't have a domain set up here. Any help is greatly appreciated.
Force Login script schedule
is there any way to force the login script schedule. i am in my testing phase and looks like the schedule will not fire off until 24 hours have passed. is there any way to force this so i can continue to test the software?
Update RoadMap
Hi, Can you update roadmap by link https://www.manageengine.com/products/service-desk-msp/help/adminguide/msp-roadmap.html ? Are you planning in future releases the following features? 1. Request Form Customizer: - Ability to define section, label text for section, and fields inside a section. Selecting the section includes the fields under the section as well. - To set default height of description field and other rich text additional fields. - Ability to include help card for filling the form.
SLA is not reflecting properly in Appmanager console
HI Expert, can you please help me to understand SLA configuration in AppManager. Or Where should I configure SLA. Thanks & regards Prasanna
Office 365 License Management?
I need to modify licensing existing Office 365 accounts via an automated process. I CAN write a custom powershell script and run it via AD360, but was hoping this ability would be added in the User Modification templates. Am I missing something? Is this an upcoming feature perhaps? My goal is to remove access to Office 365 and Office downloads for users that aren't current students, but leave their email license (exchange online) intact.
MDM keeps popping up
I have a Pixel phone registered as a personal device through our local MDM server running the free version. Whenever I exit out of a phone call, the ManageEngine MDM app becomes the active App even if it was closed and I see a brief popup that says "work profile active." This was not happening before, but I removed my personal device and added it back in to test some other functionality and this just started. It is very annoying because if I am driving and using the Android Auto app, then after a
Barcode Scanning - Need First Time Advice
Is there a hardware compatibility list for barcode scanners with ManageEngine SD+? I've never used a barcode scanner before and presume that it's basically just scan the barcode and then the data read from the scanner will input into the text box when utilizing "Scan Vendor barcode and add as assets". Thank you.
Changed
Hi all, the following query lists all individual Requests by the Requesters name: SELECT aau.FIRST_NAME AS "Requester" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE ((std.STATUSNAME = 'Onhold') OR (std.STATUSNAME = 'Open')) AND wo.ISPARENT='1' How would I amend the above to include the the Email of
Unable to add techs..
On the technicians tab I show to have 4 techs left, under license it shows 2. Also I have imported the users that I need to add as technicians as requesters but they are not showing on the requesters list.. I need some help does how to resolve this issue?
[FREE WEBINAR] Empowering ServiceNow for Active Directory Management
Why should you take part? From this webinar learn how to empower your ServiceNow technicians so that they no longer need to struggle toggling around but instead, effortlessly manage Active Directory users from within ServiceNow console! When you are finished with this webinar you will know how to integrate ADManager Plus and ServiceNow ensuring that your technicians are even more efficient and well-rounded. REGISTER HERE ! January 10th | 02 PM GMT | 02 PM EST Learn how to: Implement ADManager
list department and Site
HI Team, i want create custom report to show all department and site related and will be export to excel. ho do that? Thx
Reporting on Custom Fields
Hello, I've just discovered that the only Service Catalogue custom fields I can report on using the wizard are those created under the 'Common Fields' service category. I don't have the option to report on any fields created under specific service categories. Is this a bug that is due to be addressed soon, or do I need to look into pulling these reports using queries? If I need to run queries I'll need some advice please! Build 9324 MSSQL database Thanks, Frank
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