Why have a support phone number if you never answer it? Why do I know more about the product than your online chat support techs?
In all the time I've been a customer I've NEVER been able to reach anyone for phone support. Every time I call I get a voicemail.
Not the kind of support for software that my School District is spending in excess of $60,000 per year for.
While you software is great, your phone support is non existent.
I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
How about getting support people who actually USE the product.
Not the kind of support for software that my School District is spending in excess of $60,000 per year for.
While you software is great, your phone support is non existent.
I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
How about getting support people who actually USE the product.
Topic Participants
Robert Basil
Dinesh Babu
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