How to get REST API Monitor Respond status code like 200 , 4xx , 5xx ?
Hi : I use REST API Monitor to monitor our company API Status. But I can not find the respond status code like 200 , 4xx , 500 on Dashboard. Dashboard only show respond time . Thanks a lot ,
Custom reports
Hi, I have few monitors for long time, a couple weeks ago I grouped it to a new group and now I want to create availability report for last year. However, report shows info only from date when the group was created. It is possible to create some report which shows availability info from few monitors?
Actions to send messages to Sprint & Verizon Phones Stopped
My actions are set-up as an "e-mail" to xxxxxxxxxx@@messaging.sprintpcs.com as well as xxxxxxxxxx@vtext.com I have never had issues, alerts would go out perfectly. But now, as of about a month ago the actions can no longer send alerts to Sprint or Verizon, it just stopped working. Does anyone else have this issue?
Scanned Software page. Please display Installations version.
Hi, I would like to use ServiceDesk Plus as vulnerability information management. I can check the software version information from asset>>software detail page,but From the software information version can not be confirmed. (Screen capture attached) Since it is important to check the version information for vulnerability information, I would like to add a feature. There is a feature in the cloud version. (Screen capture attached)
Option to set logged in technician as the technician for the ticket using Field and Form rules.
Kindly make use of the below script in Field and Form rules on submit action to set logged in technician as the technician for the ticket $CS.setText("TECHNICIAN",sdp_user.USERNAME);
Subject Coding
Is there a way to add information from the ticket into the subject line on form load? Ideally if we would like to get the field which has the custom date (of a deadline) and then add It to the Subject line. Is this possible? I know there is some coding you can do but can it be added onto the Subject field?
Import from CSV not working
Hi all, When i'm importing from CSV I continually get a message stating: Imported Result Total CI(s) 0 Imported CI(s) 0 Failed CI(s) 0 Can i get some pointers on why this would not be importing the details or even flagging as failing to import? Many thank Glenn
iPhone App & Opmanager v12
I just moved over to Opmanager version 12300. The iPhone app no longer allows me to log in. I am using iOS 11. I receive the following error. Request Failed. Status:401 Any ideas and help is appreciated.
Self Service Portal Customisation
Hello, I'm in the process of customising our Self Service Portal and was wondering if it was possible to change the wording for 'Report an Issue' and 'Create a new Service Request'? Thanks.
ServiceDesk REST API How to get all accounts?
Hey, guys. I'm attempting an API request for tickets. Specifically I wanted all tickets assigned to me but I haven't figured out which filter to use for that yet. Most importantly, I'm getting an issue when I perform a request that I need to specify an account, when I specify an account, I need to specify a site. I want to run my query against all clients, not a specific one. Is there a way to do this? The function I'm using to query the data is: $.post(manageEngine_URL + "/sdpapi/request/?API_KEY="
Upgrade Error - 9331
ServiceDesk 9331 patch failed with: duplicate key was found for the object name 'dbo.URLEncryptionDetails' Is this a bug in this installer as never had this issue before?
Batch assign on Task Tab of Requests detail view
On request detail view, Task Tab, that a service request may have many auto generated tasks but need to assign to different person. However, assigning each task to a technician takes time to load (ver. 9332 already), making task assignment a time consuming task to support managers. Since many cases that multiple tasks will assign to the same technician, a batch assign feature is desired to save time on clicking & waiting. Thanks.
Problem in receiving Asset data from desktop central
Hi, I have integrated SDP with DC and two Applications are synced. Both have https protocol I have configured Agent setting in SDP with SDP server name have not installed agent for SDP. but DC use agent for discovery. I could not receive asste data from DC. what is problem? Regards Hamid
Passing variable information from Service Request to child Tasks?
I have been looking through documentation, these forums, as well had several tickets open with support since January on this subject. Is there a way to pass variable information from the parent service request to the child task. Simple things like Start Date, or Username, or Requestor. The Task holds little value if I can't pass the basic information needed to create a request to the task level. Anyones help on this would be appreciated.
Problem with update manager
Hello, We tried to update our version of SC+, but during the operation, we get an error message from the update manager (see picture below) thanks for your help
How do I find out what patch forced a reboot?
Hello, I have automated patch management enabled in Desktop Central and until now it was doing a great job. It installed a patch on my PC and forcefully rebooted it without giving me any options. I have the Do Not Reboot flag checked in the deployment policy. Any idea on where I can start looking to see what patch forced the reboot so i can disable it? Thanks Anthony
Upgarde to build 6612 failed
Hi. When i updating to latest build 6612, I get an exception "java.sql.SQLException: MaxLength of the column [ADSMGPODetails.USER_CONFIG] - [250] cannot be reduced to [50] when it contains some data" We using MS SQL database.
Reject Requests via email
Is there a rule or something that I can switch on, so that I can exclude certain domains (accounts) from the rejection list? When new requester logs a request via email? I don't want to reject all the customers.
How to allow solicitors to see the Worklog Tab?
HI, I would like to know if it is possible to allow solicitors to see the Worklog Tab? Thank you in advance
Changing starting ticketing number
Hi, I am looking to change the staring ticketing number from 1 to 1013501, to match our old system. I found instructions from MYSQL, but could not find step by step instructions for PGSQL.
Report
is there any restrictions on using sub query & case statement in the custom query report? could you please show sample query?
Cursor issue when reply
Hi, we had before an issue with the cursor when reply to a request that would blink at the beginning of the message to reply on Google Chrome. The issue was fixed on the 9209 Released - SDPMSP-10394. But since the upgrade to 9302, the issue is back. Is it a global issue or am I the only one having this issue? Thank you.
Request Forms
Hi, Is it possible to load request forms? I.e New user request forms, New mobile / Desk phone request forms etc Would like users to have the option of logging an incident or logging a request using a request form with a bunch of criteria we require to create new users and once submitted it logs it as a ticket. Any help or suggestions would be appreciated!
Description Field is not dragging
We are not able to drag description field.
Detailed versions of Windows 10 - 1703...1709 etc
Now the need is increasing that when listing computers by OS, that you specify the version, in terms of the naming system of Microsoft: 1703, 1709 and so on. Also, it would be nice to get a graph of the number of computer with each version of windows 10. Today, it seems that Desktop Central only shows the OS build numbers, and this is a bit cryptic.
ServiceDesk Plus 9333 Released
Dear Users, SDP 9333 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9333: SD-69633 : Vulnerability fixed. SD-69338 : Migration fails while applying the 9327 patch throwing the following error, "Out Of Memory" which is due to the huge data present in the Notification table. SD-69629 : Issues with marking of filters as "favorites" and in filter order rearrangement in Request custom filter. Breakage occurs
Restriction admin interface block us
Hello, Yesterday I put admin interface restriction to my subnet and management subnet on ADSelfServicePlus. But today I'm not allowed to get admin local authentication... How can I get it? Kind regards
Searching partial monitor serial numbers.
We currently have Desktop Central and Service Desk Plus, I am looking for some monitors, and would like to know how do we search for serial numbers of monitors connected to workstations. ALSO, I noticed that the serial number that shows on most of our Dell monitors are not close to what is written on the back. I guess the question is, how do we find the Dell service number or Express service code of the monitors in Desktop central also. Thank you
Webinar: How to mitigate the Meltdown and Spectre bugs. (Register Now)
Meltdown and Spectre, two massive hardware bugs that exist in Intel, AMD, and ARM processors that are capable of exposing any sensitive data that is being processed in your countless desktops, laptops, and other devices. Attend this webinar, to know how these bugs exploit sensitive data and mitigate them right away. Agenda: Quick recap of the devastating intel bugs and their impacts. Understanding the difference between Meltdown and Spectre. Methods to mitigate Meltdown and Spectre. Webinar details:
Android Remote desktop
this really might not be the place for this but I am struggling to find a solution and was hoping someone here has run in to this issue. we are using moblie device manager for all of our android tablets. the only program that runs on the tablet is Microsoft remote desktop (kiosk mode). my issue is that a few of our users keep deleting the connection settings in the remote desktop app and all they see is "Its lonely here". anyone have any ideas how i can prevent them form deleting the settings......desperate.......thanks
Query Report - Tickets changed from Special Request to anything else
Is there a way to query the database for any ticket that the priority was changed to "Special Request" from anything else. Including the ticket ID, subject, technician name, current priority and old priority. Sorted by technician.
NetFlow API & curl
In a browser I get "http://<IPADDR>:8080/nfaapi/json/device/conDetailData?apiKey=<APIKEY>&TimeFrame=Weekly&DeviceID=<DEVICE>&Type=Destination&Data=IN&Entity=<IPADDR> works just fine. However I initially tried "curl http://<IPADDR>:8080/nfaapi......" it fails. I have tried "curl -X GET --header "Accept: application/json" but it returns "{"error":{"message":"Parameter Missing. check the rest API reference","code":5002}}" Is there a way to use CURL to connect with Netflow API? Anyone else using CURL?
[Free Webinar] Tracking insider threats - Register now
The insider poses perhaps the greatest threat to network security, which is why it is imperative for each of us to know about the various ways in which insiders attack and how to setup tracking so that malicious behavior can be detected early. Register for this webinar to learn about: How to reduce and eliminate attacks against Microsoft authentication protocols What to monitor on user workstations How to monitor and reduce privilege escalation attacks Register for free Jan 9th, 02 PM EST & Jan
Store Data
I have applied added some monitors to a device template in this case Windows 2008 R2. However when the monitors get applied they are set to "no, just alerts" under store data. Is there anyway to set them to "yes,i need graphs". without having to go to each device and change it?
Meltdown Patch
It doesn't look like MS has released the Meltdown patch yet. I'm wondering once its released how quickly ManageEngine will turn it around and if they'll send out a special notification that the patch is available?
Mitigation for Meltdown and Spectre exploit
Introduction to Meltdown and Spectre Meltdown and Spectre are two new hardware bugs that exist in Intel, AMD, and ARM processors and capable of exposing any sensitive data processed by countless computers and devices. Personal data like passwords, photos, emails, and even business-critical documents can be accessed and stolen. Read more. Exploits CVE-2017-5754 (Meltdown) and CVE-2017-5753 and CVE-2017-5715 (Spectre). Mitigation Bulletin ID: MS18-JAN1 ManageEngine patch management team have already
First number for Request ID (start new numeric order)
Is it possible set first Request ID (to choose with a mask of format Request ID)? (Example: I would like start new requests in next year with number 2018xxxx (first 20180001, next 20180002,..etc)
SD+ monitoring
Are there any built in monitoring tools for SD+? Anything you can put on a dash board?
Field and forms rules issues
I'm trying to create scripts in the field and from rules to set and/or unset tasks. I created a few basic rules for testing purposes, which seemed to work ok. Now I'm trying to edit the rules and the edits don't seem to change anything, only the original rule I created still seems to be applying. I've even deleted and recreated a rule which seems to have no effect on the outcome.
Training Material
Hi everyone, I was wondering if someone could point me in the direction of end user training material for Support Center Plus. Videos would be especially useful. Thanks in advance!
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