Dynamic approver for Service Request is possible?
Our scenario is that one of the custom field exceeds 1,000,000 will need additional stage of approval by $Directors$. I checked scripting reference but seems even API is not managing approval stages. Is there any work around to do this? Thanks.
PDQ integration with SD+
Hi All, has anyone been able to or does anyone know how to integrate SD+ with PDQ? i would like to deploy software via tickets using our current PDQ server. any info will help thanks Russ
Problem with synchronization from a set date, don't work
Greetings, We are currently using the Personal version of "Analytics Plus" in our company, and at this time it worked well until the software reached the limitations of the rows and tables. I understand that Analaytics has its own database that imports from ServiceDesk, we currently have the following data usage: (We are OK with everything {apparently}, but the sync doesnt work) We try to synchronize from a more updated date, using the option "Initial data synchronization", but doesn't
Synchronization from a set date, don't work
Greetings, We are currently using the Personal version of "Analytics Plus" in our company, and at this time it worked well until the software reached the limitations of the rows and tables. I understand that Analaytics has its own database that imports from ServiceDesk, we currently have the following data usage: (We are OK with everything {apparently}, but the sync doesnt work) We try to synchronize from a more updated date, using the option "Initial data synchronization", but doesn't update the
Copy Template function breaks Field & Form rules
I'm trying to set up some Service Catalog items. I've configured one item, and it features some Field & Form rules which are going to be common across several of the Items. I was pleased to see there appears to be a "Copy Template" function (which is great, as the same option does not exist in Incident templates) The Service Item I am copying contains a couple of rules which execute scripts. Here is an example script from that Item: (NOTE : script is not complete in this screenshot, and continues
Synchronize Analytics for established time periods
Greetings, We are currently using the Personal edition of "Analytics Plus" in our company, and at the moment it was working well until the limitations of rows and tables arrived by the software itself. I understand that Analaytics has its own database that imports from ServiceDesk, we currently have the following data usage: (We are OK with everything apparently, but the sync doesn't work) We have tried to synchronize from a more up-to-date date, using the "Initial Data Synchronization" option,
[Tips and Tricks] - How to integrate ADSelfService Plus with your SIEM system in real time?
ADSelfService Plus can be integrated with syslog servers and SIEM (security information and event management) solutions that support syslog format such as Splunk and EventLog Analyzer, so that you can forward audit logs in real time and gain valuable insights on your users’ activities. This article will guide you to integrate ADSelfService Plus with SIEM solutions. Integrating ADSelfService Plus with Splunk Steps involved: The first step of the integration process is to generate an HTTP event collector
Mover monitores hacia otros probe.
Estimados, Buenas tardes. queria consultarlos si hay alguna forma de poder mover monitores hacia un nuevo probe que estamos instalando en la granja de equipos de APM. Mas que nada para poder seguir teniendo el historial de los mismos. No encontre nada por medio de la API REST. Se podria hacer por medio de las tablas de la Base de datos de APM.? Saludos y gracias Daniel
A snapshot of your daily open tickets
Daily count of open tickets is a particularly useful indicator when you want to get an idea of how well your help desk is doing, asses whether you're ahead or behind your target, and see the direction you're moving in. Usually, it makes sense to use the ticket volume report to analyse the daily count of open tickets, but if you want a historical view of your open tickets clocked by day, week, or month, it's best to run an open ticket count report. To explain this report better, let's assume we have
OpManager stopped working - .\config\ports.properties (access is denied) error
We are having problems with our OpManager service; it is not accessible via the normal web gui interface, and when I log directly into the server housing the software I also cannot open the software. I tried stopping and restarting the service, and rebooting the server but it is still inaccessible. When I try to open it in Windows, it gives me the error “.\config\Ports.properties (access is denied). It was working fine yesterday but apparently stopped working overnight. One of my coworkers says
Business Rule Enhancements & Custom Triggers - Next Release of ServiceDesk Plus OnDemand
Dear Users, We are gearing up for the next release on "Business Rule - Enhancements & Custom Triggers" for ServiceDesk Plus OnDemand. Below is brief on the changes & enhancements that would be coming in the release : Business Rule - Enhancements & Custom Triggers Business Rules automate various tasks, such as delivering incident and service requests to technician support groups; assigning a technician, status, or priority to a request; or even sending email notifications or trigger predefined/custom
Mail Fetching Error (General Exception3)
Our Service Desk mail fetching suddenly stopped working. Users and emails to notify don't receive mail notifications when a request is assigned,updated or closed although they can receive request approval notification. We are getting this error in our System Log.
Reset Password do not reset on Linux
Hi Some servers with S.O Linux do not reset password automaticly, with message is displayed "Error occurred while changing the password". Some servers the procediment ocurred normaly. Whats on pre-requisit?
RSA Two Factor Support
When will ADManager PLUS have support for RSA two factor authentication?
backup or snapshot
Hi, before updating manageengine a fallback plan is necessary. You can either do it on OS level, or on application level you can do a backup. Now I see it is possible to create a snapshot also in servicedeskplus. Do you recommend doing a snapshot before upgrading (minor releases)? And where is the snapshot stored?
Using a Python script to update a request based on field values
Hello, I was looking in the resource area and came across the this script https://resources.manageengine.com/resources/resource/python-script-to-update-a-request-based-on-certain-field-values. Ideally I would like to assign a techs group, category, and site automatically once they have chosen their name in the request (from the drop down list). Currently they have to manually choose those fields each time they open a new request. Has anyone used the above scripts for a similar purpose? I am going
$CreatedDate format mm/dd/yyyy instead of dd/mm/yyyy
The variable used for the created date of a request is not the date format that we'd like to have. I know you can change personalized date formats for any user account, but this is not user based, even if it was...we do not want to have each user go into their settings for something so trivial, it is better that we change it globally instead of depend on users. Ive looked for a global date format setting but did not find it. Searches on the support portal only seem to mention personalized date formats,
How to send the resolution attachment with the resolved notification message
Hello I made an update from 9314 to 9333 today. There is a nice new feature, now it's possible to add attachments to the resolution. Great! But how do I have to customize my notification template (a user gets an e-mail when the request is updated), that the attachment will be included in the E-Mail? I can't find an variable for the attachment? Regards, Markus
Incorrect SNMP Interface graphs. Opmanager 12.3
I'm having problems with the accuracy of the Interface Graphs since upgrading to 12.3. The Total Bytes Transferred, Interface Traffic, and Packets are all wrong. The only graph that is correct is the Interface utulisation. The interface is a 1Gbps link but connected to a 20Mbps MPLS. The Interface speed in OpManger has been set to 20Mbps. When the interface was still set to its native speed (1Gbps) the graphs were all incorrect.
[KB] Compliance ready mailbox - 2: Enable Exchange mailbox auditing
Last week I explained how to retrieve the list of auditing disabled mailboxes. This week I'll explain how to enable mailbox auditing in a few clicks. Time-consuming PowerShell scripts By default mailbox auditing is disabled in Exchange Online, and there is no provisioning in the Office 365 portal to enable it. Administrators have to enable auditing for each individual mailbox that should be audited using PowerShell scripts, and also select the actions that should be audited. This makes the PowerShell
Enrolling Samsung Galaxy S7 Corporate Device
I am trying to figure out the right way to enroll a Samsung Galaxy S7 Corporate Device. We are a small company with about 30 corporate phones and another 30 BYOD phones. I am using the free version right now with the goal to continue testing and probably move up to a pay version over time. I enrolled one Samsung Galaxy S7 phone by factory resetting it and using the Google User of AFW#MEMDM and enrolling it as a non-Samsung device. It worked great and is still working. I enrolled it as a non-Samsung
Updating task dependencies via REST API
Hello, I have successfully created tasks using the sdpapiv2 API. Is there a way to update task dependencies via the REST API? Thanks in advance, Eric
IPAM scheduling and other caveats
How do you setup a scan schedule for IPAM in version 12.3? Subnets scanned and show minimal devices and availability of 0. Example: /24 subnet 15 are used and 0 are available...seems to be incorrect.
Netflow v11 traffic discrepancy
We are currently monitoring netflow from a Cisco 5500x firewall. We have a server behind this firewall that connects to a remote device Selecting remote device with destination of the server gives me 16GB Selecting server with destination of remote device gives me 7GB Remote device reports 380MB traffic The time period for this is past 5 days. This unfortunately appears to be the norm, at present we have many remote devices whose traffic report differs greatly from what Netflow is reporting. Anyone
Migración de MS-SQL a PGSQL en ADAudit
Hola, tenemos en operación el ADAudit utilizando a base de datos externa MS-SQL pero necesitamos regresarnos a PGSQL a utilizar la base d edatos que trae el producto. No existe documentación para hacer esta migración y necesitamos no perder los datos ya colectados. Requerimos urgentemente el procedimiento probado para hacer el cambio ya que la base de datos de MS SQL va a salir de producción.
SDP Attachments
Is anyone experiencing issues adding attachments into SDP On Demand? Unable to do so with Google Chrome or Safari. First noticed today. Thanks!
Add Discussion Notes to Report
Hello, I would like to add the newest/latest discussion note to a report. Below is the query for the existing report. Any ideas? Thanks SELECT "dpt"."DEPTNAME" AS "Department", "wo"."CREATEDTIME" AS "Created Time", "wo"."WORKORDERID" AS "Request ID", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "wotodesc"."FULLDESCRIPTION" AS "Description", "pd"."PRIORITYNAME" AS "Priority", "std"."STATUSNAME" AS "Request Status", "rtdef"."NAME" AS "Request Type" FROM "WorkOrder" "wo" LEFT JOIN
Taking a trimmed back up
Hi all, Has anyone done this and successfully restored the attachments? TIA
having problems with the SDP backup
You will find appended the screenshot with the error when the system tries to do the backup. Currently we have version 9314 Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com org.postgresql.util.PSQLException: ERROR: index "cihistorydetails_pk" contains unexpected
Change contents of a drop down based on conditions
Hi all, I've seen that you can you Field & Form rules to remove / add options from a pre-populated drop down. For example, in the thread: https://pitstop.manageengine.com/portal/community/topic/script-request , the user has 300 entries, but only wants to display 10 of these. The script used specifies exactly which 10 should be displayed, by naming them. eg: $CS.addOptions("WorkOrder_Fields_UDF_CHAR1",["Option 1", "Option 2", "Option 3", "Option 4", "Option 5", "Option 6", "Option 7", "Option 8",
AD Group as technician in ADAudit Plus ?
Hi, ADAudit Plus 4.5.0 (Build No. 4520), AD 2008 native mode. I'm trying to add a group existing in AD as a new Technician but I can only see a list of the AD users, no groups. Does this mean that it isn't possible to add AD group to ADAudit Plus as new technician with specific role assignment (admin or role) ? Thanks, regards. Roberto.
Reply to user with Solution
If a user raises an incident/ticket and a potential solution is already added to ServiceDesk, can you reply to the user and automatically link your choice of solution from those added?
O365 Manager Plus 4115 released with Yammer auditing and alerting capabilities
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4115. This build comes with Yammer auditing and alerting capabilities along with 10 new reports on Yammer and 9 new reports on Skype for Business. Highlights: Yammer auditing and reporting capabilities: You can audit and generate alerts on 17 actions in Yammer which fall under the following categories: User Activities: Audit groups and messages, created and deleted, along with the files created, modified,
Rest API - Retrieving problems
Using the Rest API, does anyone know how to retrieve problems? I can get requests and changes, but not problems. Thank you in advance
Support Rep license limit reached error.
Getting error message when trying to add logins for support reps. Currently have 7 support reps with logins and my license allows up to 10, however it will not let me add any new ones with logins.
Out of memory error while upgrading patches
I am getting error while updating a patch on windows platform: Java Lang:Out of memory error: Java Heap Space
ServiceDesk Admin Password Reset
Have updated ServiceDesk and now the admin password does not work. How can I reset the password of the administrator? Thanks.
Attaching an attachment to a request
Can I please have some help to attach a file to a request. I am using C#. It may also be useful for the community to have some code in C# to do this action as well. Here is my code: private static void HTTPPostAttachments() { var client = new HttpClient(); const string weblinkUrl = "http://wlgsduat01/sdpapi/request/670/attachment?OPERATION_NAME=ADD_ATTACHMENT&TECHNICIAN_KEY=58542C82-314A-4A2B-BCC1-998AC37109D1"; var method = new MultipartFormDataContent();
ServiceDesk Plus web page blank after update to 9332
Portal resolves name but entire page is blank. Anyone got a solution?
Rules Engine Filter by EntityID
I would like to create some monitors that apply to all Non-VM servers that are running Windows. My though would be to do this though the rules engine as their is no "not a vm" device template. However there is no way add criteria in the rules engine to filter by VM or Not VM. Using the REST api I see that the status of a device as a VM is set in the field EntityID. I would like to request that a criteria for EntityID be added as an available rules filter. I would be a lot to use the rules engine
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