Cannot deploy an image to a Dell XPS 15 (9560)
I am having trouble deploying an image to an XPS 15 9560 BIOS 1.2.4 HDD: m.2 PCIe SSD-0 Using OS Deployer 5.0.3.136 I was able to successfully create an image from the laptop, but when I deployed the same image back to it using the bootable USB and running the agent, it blew away all of the partitions and volumes and the machine was unable to boot to a hard drive. Options used for deployment task: Set to deploy to default disk Set to erase target disk data and occupy disk space entirely I have since
I would like to view/edit/add notes to the Summery information
Right now we are using desktop central to keep an inventory of our hardware, the issue that we have is we need info on the monitors, that DC does not pull correctly. so we are adding notes to the computers with the Dell monitor serial numbers (they use express service codes). With that being said, this is our issue. We can add notes, but they are really not viable easily. Attached are an example. I would like when we look at all the info in the computer (example 1) that this info that is in the
On Form Submit appears to duplicate items in Custom Scripts
I've noticed some odd behaviour when applying custom scripts via the On Form Submit consitions. For example, I'm trying to configure a Service Catalog item. In this particular one, the Subject line is locked so that the requester cannot change it. When they complete the form, they have several fields to fill, one of which is "Cost Centre to Charge" The SC item has a default subject line of "New Purchase Request". I have added the following rule under "On Form Submit" so that when this field has
Create Custom WMi monitor that can be applied via Rule Engine
I would like to create a custom WMi monitor that can be applied via a Rule Engine rule. How can i do this there is no option under Monitoring \ Performance Monitors to create WMI monitors. i could create them on the individual devices but i want to apply to multiple servers based on weather or not a service exists on those servers.
MSP Integration with Zendesk AND Service Desk + when dealing with multiple customers
So this is a weird question. We use Desktop Central MSP and Service Desk + MSP. My boss saw that Zendesk can utilize Manage Engine via integration. We are not interested changing to Zendesk, rather we have a client who is in our Desktop Central MSP but uses Zendesk for their ticketing system. The problem is we have many customers who are in our Desktop Central MSP (say, client 1, client 2, client 3, client 4) and we are in the process of merging everything with Service Desk + MSP. But my boss wants
Reports based on Resource questions
I am trying to create a summary report and will show how many requests have a check mark for a certain Resource question. I am not finding a way to do this but it would be very helpful to have.
Overtime Report
Hi All. Is there a way to report time spent overtime like below, (outisde 08:00 - 17:00 weekdays)
Planned maintenance of our US Data Center
Dear Customers, We had announced in September 2017 about the annual infrastructure maintenance of our US Data Centers in this post. Because of unavoidable reasons, the activity was postponed and we promised to keep you informed on the future dates. Planned Maintenance of our US Data Centers is scheduled from 17th December, 2017 to 31st December 2017. During this upgrade process, ServiceDesk Plus OnDemand will continue to be operational and we do not anticipate any major interruptions in using our
Security Update - ManageEngine Desktop Central
Dear Users, Wishing everyone a happy and productive New Year. Quick security update on password encryption violation in Desktop Central and MSP products. Any user who can access the Desktop Central Server computer can acquire specific passwords in Desktop Central has been handled and released in build 100157. #securityupdate-dc For more details, Desktop Central https://www.manageengine.com/products/desktop-central/password-encryption-policy-violation.html Desktop Central MSP https://www.manageengine.com/desktop-management-msp/password-encryption-policy-violation.html
Contract Renewal breaks attachments
Hello. I have a contract with two attached files. When I renew this contract (and giving a new Contract ID) the renewed contract appears as a new post with Status = Yet to be Active in the Contracts List. I can see my two attached files in the renewed contract, but clicking them only generates a page with the text "The File was not found." and a Close button with a broken image. Looking at the attachments links they differ from the original contract, which is still visible in the Contracts List,
Upgrade from 9330 to 9332 failed
Upgrade from 9330 to 9332 failed workaround to fix and update to 9332
SDP hangs on Application layer starting
I'm trying the demo version on a fresh installation and it keeps on the starting phase. Any suggestions?
ServiceDesk Plus 9332 Released
Dear Users, SDP 9332 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9332: SD-69627 : Request custom filters and advanced search are not working. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
user logon reports
Hi, I would like to know why Desktop Central only has information for the user logon reports until Sep 2017, it was working fine but right now I'm not able to update that information for a report. Thnak you,
How can I create a event log rules for detect Windows server had been restarted
Hi Support, I would like to create a event log rules for monitoring windows server have restarted or not (Event ID : 1074) in OpManager 11.Once the event id was found , OpManager will sent out the notification for this alert message. How can I achieve this goal ? Thanks Kidd
AD360 4200 released!
Hello Everyone! We are happy to roll out the latest build of AD360 – 4200. Enhancements: Apache Tomcat server used in the product has been upgraded to version 8.5. Java Runtime Environment (JRE) package has been upgraded to version 8. How to update? - Update using the service pack. New to AD360? - Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Fire away in the comments section below. Regards, AD360 Team Toll Free: +1-888-720-9500
Data export to Excel
Hi, Is it possible to generate a pdf or excel file after sending the service request ?
SNMP scan issue
Dears, Does ME SDP support SNMP scan for windows server ? i can't discover windows server via SNMP scan mode, and it show me " Cannot identify this type of device". What can i do if i want to don't use agent or xml scan. my windows servers are dis joined and number of those are 500 servers, it's not right to install agent one by one, please help me in this regard. BR Mansour
Update on variables in Survey email?
Hi - I see there was a request for this feature more than a year ago and the request was assigned SDF-23389, but there doesn't seem to have been any updates to the forum thread and I cannot locate a way to view SDF numbers. Did this feature ever get implemented? Thanks
Initial Response explained
Can you please explain how the initial response it tracked in ServiceDesk? We have tickets come in, and a Help Desk person reviews\assigns the ticket. I need to produce a report showing the percentage of first responses that did not occur within 15 minutes. I tied this reporting to Analytics Plus, and it is showing an average initial response of 37 hours. This is not true. When I go into the data, I see tickets that have been closed, but have no initial response recorded. What process needs to happen
Limited Software Deployments
What is the best way to group computers for software deployment? I want to install Slack on all systems except servers. I have the package built but the only selection for deployment is the entire domain or the entire remote office. Thank you,
How can I change the owner of the application using the trigger?
Good afternoon. Sorry - I do not know English well I have a ticket when a letter comes. The title of the letter: [ZABBIX] PROBLEM: Router is unavailable by ICMP How can I change the owner of the application using the trigger? Thank you
[KB] Compliance ready mailbox - 1: Identify mailboxes for which auditing is disabled
Compliance is an architected system of policies, controls and objectives designed to keep your business units out of trouble, operating securely and cost effectively. Audit reports are mandatory to adhere by various industrial mandates like PCI, HIPAA, GLBA, FISMA and SOX. O365 Manager Plus provides an exhaustive list of audit reports which help you comply by the aforementioned industrial mandates. In the "Compliance ready mailbox" series, I'll be showing all the things that must be done to make
2017 : A feature retrospective
Thanks to the continued support and feedback from you, the year 2017 has been a great experience in terms of learning and development. In this article, we bring you a roundup of the top 10 features introduced in 2017. 1. Report gallery: Get the latest reports without the hassle of building them from scratch. Copy pre-built report and dashboard templates from the gallery. This option is currently available only for ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus, OpManager, Applications
Report Help Needed - ticket times
Hello, I need some help creating a report showing how long tickets stay unpicked in the groups and how long technicians have the ticket from picking up the ticket to first response and then to closed. Is there a way to do this...we don't use the timer. Thanks for any help. Jerry
Remove AD Selfservice license
Remove AD Selfservice license
Recuperar técnicos locales en ADManager
Hola, Cómo se pueden recuperar las cuentas que trae por defecto el ADmanager como son: helpdesk (Buil-in help desk account) y hrassociate (Built-in HR associate account) las cuales fueron borradas por error? Javier Molina Administrador ME iSy TEk
Newsletter de Diciembre
¡Newsletter de diciembre! Nueva funcionalidad: crea alertas flexibles en AlarmsOne. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
I dont quite understand how "Select approvers" field works
Hello everyone. I'm making a service request template. This template requires a fixed and a dynamic approver, which will depend on the area that processes the request. Some info for the test. Fixed Approver = IT MANAGER (Organizational Role) Dynamic Approver = Department Incharge (Department Role) or specific user, with no relevant role but with permissions to approval. First idea was including the field "Select approvers" to select the dynamic approver, and use the first stage of approval in the
ADSelfService Plus 5509 supports bulk user disenrollment
We have released a new build of ADSelfService Plus–5509. The highlight of this release is the bulk disenrollment feature using which you can disenroll multiple users with just a single click. Enhancement: Bulk disenroll users: Select multiple users from the Enrolled Users report or import users from a CSV file to disenroll them in bulk. Issues fixed: Oracle EBS password sync driver has been updated to the latest version. Issue in using Google Authenticator while performing password self-service
[KB] How do I audit Exchange Online mailbox activity?
Mailboxes contain a lot of classified and business-critical information. You need to enable mailbox audit logging to collect the data that would be needed for investigations in the case of data leaks. During internal audits, you will be asked to find out: Who has access to important mailboxes. Who recently accessed those mailboxes. What activity did they perform on these mailboxes. Depending on native tools for this information can be time-consuming. As this is a matter of data security, you need
sdp auto login
Hello , The Password is in clear-txt in The URL we use to auto-login to SDP .It is possible to secure this url or how can we use more secure this URL ? http://sdpserver/HomePage.do?username=User1&password=1234567&domain=contoso . Regards, Ertan
remove license
remove self service license
Service desk hang at application layer start mode
Hi, While opening service desk plus software it is getting hang at application layer starting stage. please help to resolve this issue. please find the attached screens.
Schedule Leave for a Specific Support Group Not All Support Groups
We provide after-hours support. We have a team of 3 staff and each one takes a week of after-hours support on a rotating basis. I would like the requests to be auto-assigned. I envision placing them in an After-Hours support group and they all schedule leave via the Scheduler except for the weeks they are on-duty. Unfortunately, scheduling leave excuses them from being auto-assigned in ALL their support groups, but I really only want them to be excused from the After-Hours support group.
Auto Assigning technicians
Hi, We have some preventative monthly tickets that are auto created. We then want to assign them automatically when they are created. I can add the config however the exceptions are all positive e.g. Except when "Category is X or Y". It would be great if it had a negative "is not Z". That way when we add a new Category we don't have to update our Exception rules for Auto Assign. Or is there a different way to do this? Also it would be good if different templates could have different Auto Assign rules.
Form Tasks: Ability to duplicate
When building a workflow it would be nice if we could duplicate a task similar to how we can duplicate a business rule.
ADManager Plus rolls out build 6611
ADManager Plus Build 6611 (December 2017) New Features: ADManager Plus strengthens its Office 365 management and reporting with these new capabilities: User management: Reset passwords, block and unblock Office 365 users in bulk. Exchange Online mailbox management: Manage the mailbox features, permissions, and retention policies of users' mailboxes Delegate shared mailboxes and manage retention policies. Office 365 reports: Adds exclusive reports on dynamic distribution groups and their members.
automatic resolved and close ticket when ticket generated for a specific category
I have a category like a conference room booking. I want that if some ticket request will come in that category then automatically the ticket should be resolved and closed with a response mail and it should not conflict with other conference room booked timing.
Apache updates on Desktop Central Distribution servers to remediate vulnerabilities
Do you need to rebuild the Distribution Servers, after you upgrade Desktop Central to a new version? I would hope that it would replicate down like SCCM. We are noticing some Apache vulnerabilities showing up on our scans, but they are only showing on the Distribution servers. Do they use an older version of Apache than the primary, and can we update them? We are using MSSQL on Server 2012 R2.
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