Open Tickets by Technician
We have an onsite version of ServiceDesk Plus. We would like to setup our system so that every morning at say 8 AM an email is sent out to each Technician showing their Open tickets and also the open and unassigned tickets assigned to groups they belong to. We just reached out to ServiceDesk Support via phone and was told to do this by setting up a report for each Technician and then scheduling it. That is a lot of reports to create. Anyone know how to do this via the Query Reports?
Thanks,
Eric
Thanks,
Eric