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Software uninstall
I have been able to successfully uninstall a piece of software on an individual client bases but this software is also on all other computers in our company. Since I know the uninstall works successfully I would like to know if I uninstall all at the same time does it queue the uninstall for a machine that is currently not connected to the network? I am not using the configurations to uninstall the software but just the uninstall "trash can" located under Inventory > Software.
Deep Freeze?
Is anyone in the community using Deep Freeze? About 2/3 of our computers are using Deep Freeze and I would like to have a script using the command line options to unfreeze a computer before a patch is applied and then re-freeze the computer after the patch is applied. I know where to add a configuration script, but was hoping someone already had one available. Thanks!
Report for specific local user
Hi, I'm trying to find a report on finding all systems with a specific local user setup on it. I'm sure it already exists but I can't find it? Does anyone know if it already exists and if not how i could run it?
Work Profile and Free Edition
Our trial version has recently expired, and since that, the "Work Profile" (and its apps) has suddenly disappeared from all our devices (it was present before, see screenshot). However, the devices still show as "corporate" in the console. Is there any limitation of the free edition regarding to that or is it a bug?
Desktop Central should allow us to use different server IP address for different Remote office
Hi, currently, If we change the Desktop Central server IP in one of the remote offices it updates the IP in all rest remote offices. Our Desktop Central infrastructure runs in a NATed Network environment and our Desktop central IP is Nat-ed to different IPs in different Subnets. So we have to use different Server IP for each Remote office where our DesktopCentral Server IP is Nat-ed. Please fix the issue. So that we can save server details for each remote office separately.
Computer Policies no longer dynamic - v143 MSP
Our computer configurations no longer apply to new comupters. This is since we upgrade our MSP version to 143. We have several computer configurations which are collections and individual type that apply to our domain. New added computers (installed agent on PC) are added to the console and user policies do apply - however, the computer configurations are not adding or applying to the new computers. Another way to explain it - since v143, its like the domain group is no longer dynamic where computer
Is there a way to configure DC to use WSUS as its source for MS updates?
We have our WSUS servers nicely "tuned" thanks to AdamJ ("Overdrive")'s phenomenal "Clean-WSUS" Powershell script, so superseded updates are purged *daily*. Here's more info, and the script, here: https://community.spiceworks.com/scripts/show/2998-adamj-clean-wsus I'm seeing DC attempting to push already-superseded updates, frequently irritating end-users with needless reboots. https://pitstop.manageengine.com/portal/community/topic/is-anyone-using-me-dc-to-patch-their-windows-servers NOTE: Abraham
Office 2010 customized package
I have a custom install of Office 2010 that I built using the Microsoft Office Customization Tool. I uploaded the Office 2010 folder and added this switch: setup.exe /adminfile \\server\share\Office2010\Updates\setup.msp It continues to give me an error saying that the file could not be located. Does anyone know what I might be missing? Darren
"Service Request Approver" option on Requester record
I have another post regarding Approvers that hasn't been answered yet (https://pitstop.manageengine.com/portal/community/topic/dynamic-approval-for-service-catalog-requests) so I'm looking at alternatives. Other than the built in roles for Approvers, there appears to be a list of requester names available to select. Requesters appear in the list based on whether they have the following option checked in their record: I have 2 questions regarding this: 1) Can this option be ticked en masse for a
Help With Bar Code Label Creation
Brand new to Servicedesk. I've found where I can manually print a barcode/asset label but won't I don't see is a place to customize the text of the label. Example, I need our labels to say "Property Of XXXXX Company" on the top line. Then the barcode, then the barcode number under neath. How can I accomplish this?
API View All requests from specific requester
Hello! Can you help me to write Correct http-request to get list of all requests from specific user (by login or full name). Now it works but result show me all requests from all users. http://localhost:8080/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=XXXXXXXXXXXXXXXXXXXXXXXXXXXX&INPUT_DATA=<Details><parameter><name>from</name><value>2</value></parameter><parameter><name>limit</name><value>2</value></parameter><parameter><name>filterby</name><value>All_User</value></parameter></Details>
Determine average time between dates (change)
One of the items we're trying to improve is change lead times. Creating change requests, when possible, well before the expected start time. This way the change is visible to our CAB members and can be reviewed/discussed/planned to ensure success on the first attempt -- AVG lead time by change type There are two fields I'd like to compare: Change Created Date & Scheduled Start Time The other is trying to see how long a typical CR waits before approval -- AVG approval time by change type There are
Move the Clients to the archive SD
Good afternoon. The client refused to support, how to transfer Contacts Client to the archive without deleting them from the SD? How to detach the Board from the engineers? Thank you
Resolution is mandatory
Hi, When I want change status from resolution tab, I receive this message in every status "Resolution should not be empty" nothing is mandatory in configuration Regards Hamid
Restricting Outgoing Video Calling - Android
Is it possible to restrict or bar video calling via an Android profile? We can presently do this manually on individual devices but functionality from the MDM console would be really beneficial. Can't see anything obvious to allow us to do this though.
API problems and inconsistencies, poor design - any updates?
There are many questions and complaints about the API for servicedesk on this forum, over several years. What is the latest status of improving the API and updating the documentation?
Ho Ho Ho! We wish you a Merry Christmas!
Dear Administrators, Christmas is more than a day in December! It’s all of those things that we love to remember Its carolers singing familiar refrains Bright colored stockings and shiny toy trains Streamers of tinsel and glass satin balls Laughter that rings through the house and its halls Christmas is more than a day in December Its the magic and the love t hat we’ll always remember! Wishing you and your loved ones Merry Christmas and Happy Holidays! Best Wishes, ADSolutions Team
Creation of Apple IDs for organization
It is really confusing regarding Apple ID creations and there are limited information on the Internet or with Apple support. According to Apple, one must only use 1 Apple ID, but we all know we need multiple Apple IDs for Business use. There is no specifics on how to do so for business. The Website appleid.apple.com ask for First Name, Last Name, country, birthdate, email address and security questions. How does IT administration go about creating generic Apple IDs for business? We have a boat load
Unable to save SMTP Authentication Password in build 5508
Hello, I just installed the product for the first time and I'm going through the initial configuration. I'm attempting to setup the Mail Settings but it appears that the page isn't saving the SMTP password. I enter it in and save it but when I send a test email, I get the following error. 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [DM5PR1301CA0011.namprd13.prod.outlook.com] When I look at advanced settings, the password field is blank even after attempting
Pre-Installed Keeper Password Manager on Windows 10 exposes systems to passwords stealing
Problem: There's a good reason why security analysts get nervous about bundled third-party software: it can introduce vulnerabilities that the companies can't control. Google researcher Tavis Ormandy discovered that a Windows 10 image came bundled with a third-party password manager, Keeper, which came with a glaring browser plugin flaw -- a malicious website could steal passwords. Solution: It is recommended to disable Content Delivery Manager (for PreInstalledApps enabled) using Desktop Central's
Set "Mode" field, automatically when the request comes from Self-Service portal
Hi all. I want to know if i can set the field "Mode" (Options: Mail, Phone, Self-Service Portal, etc.), automatically, if the request is coming from the portal. There is any marker who identifies the origin of the request? It is possible to make a script, for this auto setting. Thanks in advance. Regards. Facundo
Gear up for the Festive season
We wish all our users experience the most exuberant times with your near and dear ones on this joyous festive season. We look forward to working with you all in 2018. Wishing you all a very Happy festive season!
Monitoring stopped. Only few devices are collecting data. Check "Devices/Monitors by DataCollection Failure" widgets under System Performance Dashboard to analyse the problem.
Good morning, We are having a constant issue with our OpManager 12300 stopping monitoring. I have rebooted and cleared message and it will reappear within a couple hours, if not straight away. I have a suspicion that it is caused by one WMI query but i am unable to track down which one. The logs are two big to attach here so can you provide the link for uploading it via FTP? Many thanks
ServiceDesk Plus iOS App 4.4 Released
Dear User, ServiceDesk Plus iOS app 4.4 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.4 are: 1. Support for Asset module (from server build 9330). • View and search assets. • Fetch asset details by scanning a barcode. • Scan multiple barcodes and add them as new assets. • Web RDP. 2. Broken navigation bar-buttons on the resolution, work log and notes screens have been fixed. 3.
[Solved] : Real-time data analysis
Does Analytics Plus use real-time data for reporting and analysis?
Different notification templates for different groups?
Hi Guys, I was wondering if it was possible with the current build of Service Desk Plus to customize what notifications (particularly "Request Logged" and "Request Resolved" ) get sent out from Service Desk Plus depending on what group the request ends up in or is resolved from? So for example, email feeds straight into Groups A and B by their respective "Group Email " settings and tickets are generated. Is it possible to send one "Ticket logged " notification from Group A and a different one with
[Tips and Tricks] - How to send notifications to secondary email address of users?
ADSelfService Plus notifies end users via email about an impending password or account expiration, successful password self-service actions, and more. By default, this notification is sent to the user's primary email address that is tied to Active Directory. To reduce the chance of users missing these notifications if they are not able to access their accounts (because of locked out accounts or forgotten passwords), ADSelfService Plus allows you to send these notifications to users' alternate email
Restricting access to Templates
Hi, is there a way of restricting access to certain templates we have created for our users to log SRs? Basically there are some users that we do not want to see certain topics and want to restrict access (see attached)
ServiceDesk Plus 9331 Released
Dear Users, SDP 9331 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes in 9331 Group Filter in request list view filter will be removed by default. You can enable the groups again in the request list view filter by accessing admin>>self service portal settings>>Show groups in request list view filter. V3 API: The parameter name 'input_data' must be in lower case. V3 API: Technician key is deprecated as
Trying to build a report showing all incidents created by requesters only, not technicians.
Good Day, I'm trying to create a report that shows all incidents created since Aug 1st, 2017, but I want to filter out requests created by technicians. I only want to see requests from those that are just requesters. Is there a reasonably easy way to do this? Thanks,
Handle Spam with Business Rules in SDP MSP 9303+
Hi, we are currently on SDP MSP 9302. I read in the change log for 9303, that there is a change in behaviour for the business rules: "When Business Rules are applied to move a request to Closed / Resolved / Completed status, the action will be successful only if the Request satisfies the Request closing rules.". I've setup a Business Rule that automatically closes a Request, if it's moved to a Support Group named "Spam". Usually the Technicians have to fill a lot of mandatory fields, a Worklog and
Differences in Approval in Incident template versus Service Catalog template
I've spent a lot of time recently trying to get our Service Catalog configured, but part of this involves having a working Approval process One of the recent hurdles I've encountered is that the Additional Fields we use in our Incident Templates, do not pull through to the Service Catalog. We use a lot of these additional (incident) fields for reporting, and the only way I can see to get them into the Service Catalog items is to manually duplicate them, which is something I'd rather not do. Furthermore,
Login to SDP without the correct password
I noticed that if you click on "keep me signed in" while login to SDP and if you close your browser again to login, it will ask you to login with username and password. At this moment, if you give it any valid username and type a random password, SDP will login in with the specified username. Did anyone notice this or is it just on our SDP?
Barcoding
Has anyone done through SDOD yet? if so what do you recommend, for printing the labels, what labels did you use, how hard was it to use once done. I am looking for a better way to track our assets and barcoding is included with the software. Any thoughts would be great. Colby
Error to upgrade SD+ from 9325
Hi, I try to many time to upgrade my SD+ installation to a new version, but when the process is at 98% it stops and gives the attached error. FreeVersion my version is: 9325 SQLServer 2014 Jose Almeida
Responding to user via ticket is very slow
Good Afternoon When responding to a user through SD and I click on send, it will freeze the window up and hang there for several seconds before it finally goes away. I have tried to do some searching and only found that it is possibly a shadow issue on the exchange server? Is there anything with SD that can help with this issue and speed it up again? It was working fine until about a week ago. Thank You! William
ServiceDesk Plus MSP - version 9.3 - Build - 9304 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9304 Please refer the Migration path table available here and upgrade to our latest build 9304 What's new in ServiceDesk Plus - MSP 9304 ? Enhancements : SDPMSP-5949 : Task id is shown in task list view for easier identification. SDPMSP-8344 : Ability to import email domains during account csv import. SDPMSP-10630 : Consumed details, Base Allowance, Carry Forward, Chargeable details will be shown in the generated bill. SDPMSP-10764
Query to display the original subject and the current subject
At a high throughput service desk, we are able to maintain our SLAs being being ultra-efficient. When T1 introduces new staff and that staff produces poor quality tickets, the efficiency of the service desk drops. We would like to be able to report on that efficiency. One metric is the quality of the subject line: If the subject line is ambiguous or wrong, it's a killer for our efficiency. Right now, we use a checkbox to indicate all the tickets that T2 or T3 had to change the subject line to make
[KB] How do I track permission changes to Exchange Online mailboxes?
Emails contain business-critical information and as an Exchange admin, you need to ensure that there are no data leaks in your organization. Unauthorized users can misuse mailbox content if they gain access to an important mailbox with no business justification. You need to keep an eye on mailbox permissions to ensure no unauthorized permission change has occurred. Solution: Exchange Reporter Plus helps you audit changes to your Exchange Online mailbox permissions. The Mailbox Permission Changes
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