Schedule a status update for the resolved status
Hello,
I am looking to see if it is, or will be, possible to set a schedule for a ticket to close after a time period when it is set to the resolved status and the user has not closed it.
For example, I have a message in my notification to the user when the ticket is resolved. It states that the ticket is resolved. If you are not satisfied, simply reply to this email. If you are satisfied please close the ticket. If you do not close this ticket it will close in 3 business days.
Can this be done? I can see that it can be set for the onhold status so I know it is possible but just not with the resolved status.
Thanks,
Chris
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