Hello,

I noticed that the Business Rules were only being applied to Incidents, after that I contacted the support via e-mail, the answer I got was that for them to be applied to Service Requests they needed to be created in Admin -> Service Catalog - Business Rules.
So I created the same rules from my Business Rules to my Service Catalog - Business Rules, but I was unable to replicate a rule where I place the request in a Group based on the e-mail Sender, because can't seem to be able to define a rule based on the Sender.

How can I solve this?

Thank you,
David Barbosa