Scanned Software - Unindentified column not showing full list
Hello all,
We have an issue on our servicedesk whereby if a machine with new software is scanned it will pick up the software and label it as "Unidentified" on the actual page for the machine but if I go into the Scanned Software tab under assets and search for Unidentified software it does not show this software added to this list.
In fact it shows 4 software products and this has not altered in a few months despite us having many new software assets scanned since then.
Please could someone advise on how to troubleshoot this?
Kind Regards,
Ryan Parker
We have an issue on our servicedesk whereby if a machine with new software is scanned it will pick up the software and label it as "Unidentified" on the actual page for the machine but if I go into the Scanned Software tab under assets and search for Unidentified software it does not show this software added to this list.
In fact it shows 4 software products and this has not altered in a few months despite us having many new software assets scanned since then.
Please could someone advise on how to troubleshoot this?
Kind Regards,
Ryan Parker