Check Unique Values
Could you help me with this problem.
I need to check a field call Ticket number with the all previous ticket numbers (on DB of incident request) is somebody has not created a incident ticket with number yet because it is not possible to duplicate that value.
is it possible using a rule that it execute a script
the format of our Ticket ID (IS-YYMMDD-XX)
Thanks in advance for you help
Kind regards
Carlos Armas
I need to check a field call Ticket number with the all previous ticket numbers (on DB of incident request) is somebody has not created a incident ticket with number yet because it is not possible to duplicate that value.
is it possible using a rule that it execute a script
the format of our Ticket ID (IS-YYMMDD-XX)
Thanks in advance for you help
Kind regards
Carlos Armas