AlwaysOn AG
Hi, Is support AlwaysOn AG for the Password Manager Plus? I can not find information about it Thanks and regards
What is the difference between failover and high availability?
Hi, I can not understand the difference between failover and ha in case of to exist some issue. I understand that failover to do MSSQL and HA two instances of db. Thanks and regards, Gerardo
ServiceDesk Plus 9418 Released
Dear Users, We are glad to announce the release of latest servicepack 9418 for ServiceDesk Plus. This servicepack includes 25 new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
se congela la aplicacion al iniciarla
envió esta solicitud para ver si me pueden ayudar ya que tengo una versión de manage engine service desk plus pero al momento de correr se congela y ya no corre el servicio, que puedo hacer segui esta documentacion pero no me funciono, https://videlcloud.wordpress.com/2017/07/12/correccion-del-problema-de-freezing-al-iniciar-el-servicio-de-service-desk-plus/ de antemano agradezco su ayuda, saludos, gracias.
MSP - Self Service Portal Customization
Hi all, someone can help me to understand how I can customize the Main portal where the requester click on "Submit your request" button? For example, I want to modify the logo of the button. The only thing that I'm able to do resize/add/remove widget area. I tried some month ago the demo version of SDP and If I remember well was possible to directly edit the html code. Thank you so much.
[SOLVED] Error upgrading/migrating from 9414 to 9426 or 10
Hello, Whenever I attempt to upgrade ServiceDesk from 9414, I receive the attached error: “One or More Status notifications’ subject and content are empty. Please find those status names in updatemgrlog0.txt, update the same in Admin Configuration and restart migration.” I am unable to locate the status names in the attached updatemgrlog0.txt, and it is unclear what my next steps are. Any assistance is appreciated. Thank you, Joe
Pop up list of ticket submitted when requester select the item (that has been raised before)
Hi, Is there any way to prompt the list of ticket submitted when requester select the item (that has been raised before) For example: Requester already raised 3 tickets item: mouse problem before this. The tickets has been resolved. Again the same requester raised the same issue item: mouse problem. When the requester select the item: mouse problem, system will prompt list of ticket that raised before (same item: mouse problem). This is to avoid requester to create another tickets with the same issue.
Grant temporary admin access to a workstation
Greetings, We currently own/utilize a number of ManageEngine products, such as ServiceDeskPlus, ADManager, AssetManager, ADSelfservice, ExchangeReporter, and maybe one or two others I forgot. I am looking for something that can accommodate the following scenario: 1) A user laptop/computer has no local admin rights. 2) A user needs admin rights to install a piece of software. This user COULD be remote, utilizing VPN to connect to our network. 3) The user contacts our Help Desk by putting in a ServiceDeskPlus
ADManager Search Methodology
Hi folks, I've had ADManager for some time, and I'm really trying to replace ADUC for all functionality, so I'm trying to find the best ways to perform some fundamental tasks. This one is pretty basic. We often do searches on the same types of object. For example, I want to search all users who have "Information Technology" as their Department. The issue here is: 1) If I simply select all domain objects, the search gathers the thousands of objects over a long period of time and presents them in
Alternate email address to send onboarding information
We are collecting a alternate email address for all new employees. Is there a way to send the onboarding email notification to their alternate email address? For example we create a user "Samwell Tarly" for the domain ourdomain.com the new user will get an email address samwell.tarly@ourdomain.com but he has a alternate Gmail address of crazymonkey32@gmail.com is there a way to have admanagerplus send a email to crazymonkey32@gmail.com so that he knows his username and password to log into his samwell.tarly@ourdomain.com address?
Installing missing patches during deployment.
Hi Although applications can be installed automatically after an OS deployment, it should also be possible to automatically apply approved patches. At present the deployment process is slow and/or disjointed. Following OS deployment and automatic install of the DC Agent, a PC is still not listed under 'Managed System' in patch management until a patch scan has been completed. We therefore have to go to Inventory->Computers, find the new PCs to initiate a patch scan, waiting for it to complete, then
How to view all notes in job (SDP 10b10004)
As per the subject. In SDP 10 all the notes are rolled up. It's time consuming to expand all notes and search for keywords. Is there an expand all button I can't see?
Display timeout in Kiosk mode
I deploy a lot of Samsung Galaxy Tab A devices to our environment. All of them are enrolled in ME MDM and they all use Kiosk mode to control the applications our users can access. Different areas in our facility receive different groups/profiles, based on what applications apply to them, but always using Kiosk mode. The latest Android OS version these tablets install is 8.1. I was tasked with creating another profile for a new type of job function, and proceeded to create the group/profile as
How to get date in DDMMYYYY format on subject line
Hi, I want to change Ticket number as per my convenience from current format (which is standard one) to new format. This format should have DDMMYYYY with ticket numebr<xxxx>. Now this details should change every day. For a new day format should start from (i.e. 28012019001 and so on) and on next day it should again start from 29012019001. Is there any way to do it ?
Error occured. Check the fileds
When saving resolution appears message: 'Error occured. Check the fields.' Second try updates request with message 'Request updated' ServiceDesk Plus 10008
Work Log Fields Not Showing
Hello Team, We have a problem when we create some tickets, after we work on the case and we need to fill the work hours only one option is available. It does not happen to all tickets created and we don't know what is causing this behavior. I need all tickets to behave like this: Some cases appear like this: Thank you very much!
[SOLVED] How to close a ticket in API
Hi, I'm using the API to create tickets from another system, which works fine. However, what are the parameters needed to close a ticket ? Thank you very much.
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
Previous Patch not applied properly, hence contact support team
Patch Got Failed, Unable to Start Servicedesk. Run.bat gives error "Previous Patch not applied properly, hence contact support team". Regards Vinod Pardeshi
Opmanager v12 having issue with latest devices and WAN link monitor
Hello Team, 1) We have added Cisco 4451X routers and 3850X switches but device homepage we are not getting performance monitor dial like temperature and other. Do Opmanager support IOS XE devices ? Or all the MIB is included in opmanager v12. 2) Second is backplane monitor is not working in all Cisco devices. 3) WAN link monitor can not add Ethernet link. 4) While fetching wan link availability report it must show wan interface availability not parent device. As branches having two
Asset explorer agent not communicating with the server
Hi, I have upgraded the Servicedesk from version 9202 to 9309 and deployed the latest agent through the domain. Unfortunately the agent is not communicating with the server after that. Tried installing the agent manually also. Server side Asset History shows as follows, Servicedesk Details are as follows Edition = Professional, Ver 9309 DB = MSSQL 2014 Asset side Appreciate if you could help me on this. Regards Murali
Is there some way to have move than one group for automatic patching
Hye all, I was wondering if there is a way I can have different settings for applying automatic patching to PC's and servers I obviously have to have patchiung happening during the day and a patch failed on my Exchange server and disabled all of the services and kicked everybody out. Therefore I would liek to make sure that patches to taht server are only applied overnight Any ideas please? Thanks
Feature list
We keep seeing all these things added to the 'Feature list' and a number provided but I have no idea of the progress. Can we please get a portal so that we can view all these and see what is progressing and what has not etc.. I'm sure I'm not the only one that this drives crazy.
report based on action log viewer
I was wondering if it possible to setup a scheduled report based on the action log viewer filtered by user. Is there any way to get a report or summary based on what technician ME DC user have done? Ie under action log viewer i can filter by user and see a log of all action that user has done in the past 30 days, is it possible to schedule a report based on that?
Newsletter de Enero!
¡Newsletter de Enero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Alert's for OpManager Server Down instances
Is there a way to monitor OpManger's connection external? We have Service Desk Plus well and OpManger is integrated with it. We have had many instances of our OpManger server going down but didn't know about it until we got in the office. Being that OpManger is what alerts us of outages, there's no way for it to alert us if the server it resides on goes down itself. Are there any other solutions you could offer?
O365 Manager Plus v4.3 released with Mail Content Search and Virtual Tenants!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus v4.3 . This build comes with Mail Content Search and Virtual Tenants feature. Highlights: Introducing Office 365 mailbox content search and virtual tenant creation capabilities in this build. Office 365 Mailbox Content Search: This feature allows you to search through content across all the mailboxes in your organization. The highlights of this feature include: Keyword-based and pattern-based search: Detect
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Manager Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java
O365 Manager Plus - Fixes and Enhancements [2019]
O365 Manager Plus Release Notes Release notes for build 4324 (Dec 31, 2019) Highlights: IP based geolocation: The audit, and alert reports now provide the geolocation (Country) from where users performs a specific action based on the IP address of their devices. For example, admins can find out the location from where users login to their Office 365 account, change their passwords, and more. Elasticsearch: Audit, alert and content search modules of O365 Manager Plus now use elasticsearch instead
Empty value found for mandatory fields(s) - udf_date1
Getting this error when adding a resolution and clicking save. "Empty value found for mandatory fields(s) - udf_date1" I can't see any field identified as such.
Worklog Type
when viewing the available columns on the worklog details section, the worklog type is not available to view as a column. Can you confirm if this will be added? if so, when is this due to be available. Thanks Rory
ServiceDesk Plus Admin passwrod
I was in the ServiceDesk Plus yesterday morning/afternoon and then last night I couldn't get in. I tried following the instructions here https://www.youtube.com/watch?v=e1bxMbcuEww but they didn't help. Any kick in the right direction would be great. Thanks,
Translation problems
Hi! We've translated the SDP to Swedish and wanted to do some manual translations. The translation function itself worked but when restarting the program/server it does not go throu and translates. I don't know if its cause the text i want to translate is on widget, and if theres another thing to bypass this i'll gladly want to know. Check attached pictures to see what i mean. Best regards, Pontus
Unable to answer a survey
Dear Team, We have a scenario where employees wants to answer unanswered surveys at the time it was sent. They get the following:
remove other unuse langauge
Hey guys, Please clear me how I can remove other language from sdp? I wanna define just keep English and Italian language on the sdp and other unuse lange go destroye... :(
Need a way to clean up Requesters
Hi folks, we're a long-time SDP customer and our environment has gone through some architectural changes. We now use a hybrid of AD import (for internal users) and locally-created accounts for subsidiaries, as well as local accounts for external users. We have accumulated many more user accounts than we have users. These consist of service accounts, terminated user accounts, and erroneously created accounts. We are in the process of cleaning these up. Our intention is to delete the accounts, however,
Multiple Views - My pending and Unassigned Queues
Hi I'm just wondering how everyone else views multiple queues. Our technicians need to be able to view Unassigned queues and their own pending queues at the same time. Previously we used to be able to do this by opening ServiceDesk in different browsers. Now if we change the filter in one browser it updates in the other when it refreshes. Does anyone else get this issue and have any advice on how to get around it thanks
Change in Java update distribution?
Oracle is changing the way that Java updates are distributed to non-individuals after January 2019 - see https://www.java.com/en/download/release_notice.jsp for details. How will this impact companies that use ManageEngine Desktop Central / Patch Management for keeping Java up to date?
Customize Properties in SD 10 Request Pane .. also please re-add the Close button
Just upgraded into the 10000 series yesterday and we are very much liking the new layout. However there is one thing we wish we could change and that is the properties shown on the right had side above the requester details. It currently shows Status Priority Response Due By Technician Site Assets Share Request We'd like to be able to add or remove some of the fields there. For example in our case site is not particularly useful information however being able to set a category and subcategory
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