No Data Available
Looking for some help. I imported Nessus output and Vul Reports state no data available. Any ideas?
ELA Status Access Denied
Greetings! I inherited ELA recently on a new job. The institutions IT Officer instructed me to delete the old hosts and add new ones as well as change the info on a back up server that was moved to a new location with a new IP address.. The sign-in info is valid but it shows as access denied. Knowing little to none about ELA and its inner workings I am seeking an answer to this...is the solution "on prem"? Could an agent have been set up on one of the old servers that was removed and now everything
EventLog Analyzer - Selective erasing of events after certain period of time
Hi. We recently purchased this software and are presently configuring same. We have hundreds of thousands of successful logins (and logoffs) which we want to receive but don't want to preserve for 90 days (which is what we have the 'db retention period' set at). I understand I can filter (either at origin at Windows auditing level or in the Eventlog Analyzer 'Log Collection Filter' ) to completely eliminate the registration of these events but can't find an option to delete these events after a period
AD360 build 4214 released with support for grouping similar reports.
Hello Everyone! We have released a new build of AD360-4214. The highlight of this release is the capability to categorize and group similar reports from different components together under a custom tab. Highlight: Categorize reports from different component: Group similar reports from different components together by creating custom report tabs and categories. This will help you consolidate events, such as users' logon activities, across AD, Office 365, and Exchange server,and view them without having
Custom Dial for Free Disk Space on C: wrong color
I updated my device template to show the WMI free disk space for the C drive. It shows correctly but the gauge color is wrong. It's showing RED for 95% free space. I assumed it would use the monitor thresholds but those don't seem to change it. Is there a way to fix this?
Report showing AuditStatus for all scans - not just last scan
I am after a report to show the Audit Status for all success/failure scans as recorded in the history tab of each workstation. The report can be split across different sites and restricted to a specific date range (ie 1 month) as it would likely produce a great deal of data. I am wanting to use the success/failed scan logs to report on workstations that are potentially being under utilized and perhaps are being turned on only a couple of times in the month. All reports I have found only report on
No search under View Requests by Requester
Is there a plan to add a search field under ListRequests.do / "View Requests by Requester"?
HOW to assign duebytime automatically to a REQUEST created by a preventive maintenance task.
I created and planned a preventive maintenance task for every first day of the month at 7AM a request is generated. It works well but I want to know how to automatically set the duebytime value, for example, three days later or on a specific day of the month when is created. How can I automatically assign the duebytime at the time the request is created?
Servicedesk Plus Purchase Order module - multiple payments
We have started using the purchase orders part of the servicdesk, when adding a payment to an approved purchase order its possible to pay it twice or eg if the item was £100, I can put a payment of £100 in but then can also add a second of £50, or any amount under £100 Currently on version 9.4 Build 9426
Add content into $Asset variables
Hello Team, I need to change content into $Asset variables. Our employees did not receive full information for the asset that been assigned to them, and I would like to change this. $Asset content Asset Name Product Barcode I want to add more like S/N, Warranty Expiry Date and few more from Asset CI Details. Could you please advice me how I can include this details to $Asset variables Thank you in advance, Best Regards, Todor
Folder Monitors - "Permission Denied-Verify WMI credential"
I am trying to monitor the when a folder date changes. When I test the monitor I get the error "Verify WMI credential". However, my WMI-Creds work fine to poll the machine for other monitors. Is there a trick or does monitor use some other credentials?
Add MSSQL Monitors - customize action
In the Rule Engine, there is a rule for "Add MSSQL Monitors". This rule triggers an action called "Associate MSSQL Monitors". Is there somewhere that I can specify WHICH monitors get associated? Right now I'm getting a dozen monitors that I don't want on 50 or so SQL Servers, which will be a LOT of deleting and reconfiguring to straighten out.
Query to display all templates that have the Description field marked as mandatory
Hi folks, I have an issue with upgrade 10.0.10001 whereby the description field, when marked as mandatory, doesn't recognize that someone has typed text into the field and so they can't submit a request. I've submitted a ticket, and I've found that if I remove the mandatory requirement, save, re-add, and save again, the issue no longer occurs. Since I need to get through this quickly, can you provide me with a query that will show me all of my templates that have a mandatory Description field? Thanks,
ADP Scheduling Irritation
Is everyone having to create Duplicate APD and Deployment Policies for Updates to deploy the last week of this month (August 27th - 31)? Since that week has Fourth and Last included in it?
Downloading patch FileZilla_3.36.0_win64-setup.exe
Getting the following error. 1 >> Downloading patch FileZilla_3.36.0_win64-setup.exe . Please wait... 2 >> FileZilla_3.36.0_win64-setup.exePatch status : Download blocked by firewall/antivirus.Enable firewall configuration or exclude antivirus to allow downloads from https://dl3.cdn.filezilla-project.org. I have checked the firewall logs and the download is not being blocked by the firewall. The URL seems to have changed to the following https://dl4.cdn.filezilla-project.org/client/FileZilla_3.36.0_win64-setup.exe
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same Error with OPM
Hi. I take backup with 12.3.210 version, reinstalled in the same server and i can not restore because i recieved the error in the subject Any ideas about this? Thanks in advance
Sofware Catalogue - users should be able to install everything
Hi, could be very nooby question, but is it possible to set up a software catalogue with software, that users should be allowed to install but not forced to, even if this software requires Administrator privileges? For example Adobe Reader requires Administrator Password for installation. Currently I have Adobe Reader in the Self-Service Portal and can see it on a client machine. But clicking install, I need to enter an account with Admin privileges. So is it correct, that I need to create a deployment
Update Rollup 24 For Exchange 2010 SP3 (KB4458321)
I do not see this one listed in patch management. You are also not detecting the KB4458321 as being installed. But you do list the superseded Update Rollup 23 For Exchange 2010 SP3 (KB4340733) and indicated that it is a missing patch. When in fact i have superseded RU23 and went straight to RU24. I am a large deployment on build 10.0.279. Last Successful Vulnerability DB Update : Oct 5, 2018 05:23 PM
Storage monitoring IBM V7000
Did anyone succeeded with monitoring IBM V7000 storage? I have added SMI credential with cluster IP. Then I am trying to "Add storage device" in "Discovery" menu with node IP address, however - when I click "Test connection" I always get an error: "Test connection is failed". Is there a log locally where I can see what message storage has passed to the OpM? Maybe worth to mention, I am using OpM 12.3.230
Disable Email to new requesters
Hello, I've got AD Sync working flawless on my instance but everytime I create a new user the SD, after the next sync, sends an email to the user informing of the hashed password on the SD plataform. Is there anyway to disable this email from being sent ?
Field and Form Rule - Set Group
Wondering whether there may be an issue in the Field and Form Rules when setting a group based on field change. I'm able to assign a specific technician based on a value set on a drop down box, however when I attempt to 'Set Field' for Group, I get no drop down or validation for group names. Manually entering the group name does not work either, and the group remains as it was set on the form designer. Any other field is able to be set using this method except for Group. I've also tried to use 'execute
{RELEASE={version=9.2}, BUILD={number=9200}
Hello, during the startup of SDP I notice some errors which are not familiar for me. After full start procedure system is available to operation. Can I get any information regarding those errors or what should I do to resolved them? Full error message in attachment: [09:39:43:997]|[12-05-2018]|[org.apache.catalina.session.StandardManager]|[SEVERE]|[28]|: IOException while loading persisted sessions: java.io.EOFException|java.io.EOFException [09:39:43:998]|[12-05-2018]|[org.apache.catalina.session.StandardManager]|[SEVERE]|[28]|:
Profile not being applied to all tablets, only saying 'notification sent'
In some, but not all (12 out of 30) devices are not reporting that the created profile is being applied correctly. The list of devices for this group show many devices as "Notification Sent" and "Profile will be applied next time it is online". However these device to appear to be online. I can sync to them, I can remote control them, I can disable kiosk mode. But profiles don't seem to always apply. I also preformed wipes on these devices as well. all devices are Samsung Galaxy Tab A 8.0. Both the
Installation
How does analyticsplus get its data from service desk plus, if its deployed on a separate server. Note: am new to analytics plus.
Computer Name (pre-Windows 2000)
When creating computer objects in ADUC the Computer name (pre-Windows 2000) field is auto populated when the Computer Name field is populated. This isn't the case in AD Manager when creating computer objects. Is there a way to have the same information entered in the Computer Name field auto populated to the Computer name(pre-Windows 2000) field? Looks like you are able to set this type of functionality in the user creation templates but it doesn't exist for the Computer creation templates (you have
Time Based Ticket Auto Assignment
Dear all, We have deployed Manage Engine service Desk Plus Version 9.0 Build 9023. We want to auto assign tickets to specific members with time based configurations. For e.g. the tickets received between 8:00AM to 4:00PM should be assigned auto assign to couple of peoples only and the tickets assigned between 4:00PM to 12:00PM should be assigned to another group of people. Any help would be much appreciated. Thank you.!
Python script - creating child requests from information contained in parent request (Part 2)
Hello! I originally posted this https://pitstop.manageengine.com/portal/community/topic/python-script-create-multiple-requests-from-parent-request-6-3-2018 a few months ago where I was having troubles with resource section fields. When populating child request descriptions with the contents of these fields, it wasn't recognising them as a string. I solved that with a ".join". Now, after having upgraded, the scripts are no longer working as the fields are now seen as "dictionaries", not "lists" and
Unknown Error. Code : -2145124329 installing patches.
We have reported this issue to support, but wondering if anyone else has seen the problem where an "Unknown Error. Code : -2145124329 installing patches.". It is happening on a number of machines for several patches including :- 2018-11 Update for Windows Server 2016 for x64-based Systems (KB4465659) 2018-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4467684) 2018-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4467691) Update for Windows 8.1 for x64-based
Query Exception Occurred in background Database Issue
Hi, Could you please advise i want to load archived data to generate a report for last 6 months ago but i cannot i got the error below: Query Exception Occurred in background Database Issue
Surpress Default Domain Controller Audit config message
Hello support, For one of our customers will need to work with a custom audit policy. Following message keeps appearing in the console: "Configure Default Domain Controllers Policy to enable auditing events for domain :" This is shown for all users while the policy has been manually configured according to the documentation. Is there any way to suppress this message? Thank you very much and kind regards, Thomas
Issue With Opening Drop-downs in CMDB
Hello, when we go to the drop-down to add a new asset in CMDB the menu doesn't drop down. We figured out a workaround to do this by changing the "Show _ per page" value to a different value than it is currently set, refreshing the page, and going back into the page. However, this is obviously not ideal if we're loading multiple assets everyday. This behavior is experienced with both Google Chrome and Internet Explorer. We are on version ServiceDesk version 9425 with MSSQL as the database. Please
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same
Hi: We realized a backup whit the utility, reinstaled software and patch and, when we tried to restore, we can not because we recieved the error reflect in the subject The OPM version is 12.3.210 Any idea why not work? Thanks
duplicate tickets
Hi, I am running SupportCenter Plus 8.1.0 Build Number 8100. I've got 3 business units. This is the issue I have. An email is sent so it generates a ticket in BU_A. It is moved to BU_B with a new ticket number. A reply is sent and when the customer replies back, it comes to BU_A instead of BU_B. Thanks, Marius
Microsoft Patch Tuesday updates for December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
Microsoft Patch Tuesday December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
changing the order of services in a service category
Dear Friends, I have 2 question: 1) Can we change the order of the services in a particular service category... by default i feel the services appear in Alphabetical order. 2) Can we change the order of service categories that appear in Service Catalog your replies will be of great help
What is "Incident restoration target" field in service category
Dear Friends, what is the meaning and significance of incident restoration target field in in service category. please explain. you will be of great help
Prompt for authentication with pass-through enabled after upgrade from 9309
If I upgrade from 9309 to any new version till 10.1 the servicedesk prompt for authentication, I need to cancel the authentication and login by the webpage.
How to automatically select the service requester's GM as service Approver
Dear Friends, Suppose i have a service request ( Say ERP ID Creation). now, the scenario is such that there are many departments ( For e.g. Sales, Service, collection... Etc) and each department has its own GM ( General Manager). this service request is common for all departments and whenever any user from any department request this service, the approval should be from the requester's Department GM. is there a way i can achieve it in ServiceDesk plus? if yes.. How.. Please Help
software assets
any idea on how to manage software assets?? the reports don't work, the 'type' and other options i dont' know where it comes from and how can i go and change them. like 'managed','freeware' and all those... how do i go ahead and manage my software assets entirely from sdp. even if i input the license keys for a particular s/w for the individual user, it will show only in the 'scanned software' and not in the software licenses. and if i need to show it in software licenses, i have to allocate licenses
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