Greetings,
We currently own/utilize a number of ManageEngine products, such as ServiceDeskPlus, ADManager, AssetManager, ADSelfservice, ExchangeReporter, and maybe one or two others I forgot.
I am looking for something that can accommodate the following scenario:
1) A user laptop/computer has no local admin rights.
2) A user needs admin rights to install a piece of software. This user COULD be remote, utilizing VPN to connect to our network.
3) The user contacts our Help Desk by putting in a ServiceDeskPlus ticket requesting admin access.
4) Helpdesk Employee grants user TEMPORARY admin access, say for 4 hours or 8 hours, or whatever the need is.
5) After the time is up, admin access is automatically revoked.
Is this something that can be done with current ManageEngine products? Since we already use ServiceDeskPlus and AssetManager and ADManager, is there something that can be done through these tools?