SSL Wildcard Cert for ADManager Plus and ADAudit Plus
Hi ME peeps. Can I install a wildcard ssl cert in .PFX format to both ADManager and ADAudit in the same way as its done for ADSelfservice Plus? I want all flavours of my ME products to be SSL certified. I can only see a guide for Standard SSL cert when looking through the documentation. Many thanks Andy
Enhanced APD. We have tried it, and we hate it. How is this working for others?
Formerly I had "one" patch deployment schedule working for weekends. Machines which were not reachable, due to being shut down, or mobile workstations, would patch as soon as they were turned on, or connected via VPN, as soon as they connected to our DTC server. That worked well for us for a matter of years. I kept the old deployments until they would have been automatically deleted, before recreating them with the new "enhanced APD. Now what I have found, is we have no way to achieve patching to
Bulk On-hold - improvements
Hello guys, I send out additional questions, and await response on tickets - multiple tickets that is. Currently, after i send away an additional question, i set the ticket on-hold. It goes one by one - which is very slow and cumbersome. Is it possible to add a button on the listview directly, where i can set tickets 'on-hold' in bulk? (where they take the same status change date offcource) Something like this:
Issue to execute Powershell Script into "Run Custom Script upon successful password reset / change."
Hi, I have a problem to execute Powershell into " Run Custom Script upon successful password reset / change. ". I have been execute VBS script with parameters and It worked correctly but the powershell not work correcty. The powershell Script is: powershell.exe PSWithParameters.ps1 %userName% %password%. PSWithParameters.ps1 is in the path. Thanks and regards, Gerardo Cortés
Self Reset Password not working
When a user tries to reset his password whitout the need of his old one, it does not work. Changing the password with the need of the old one does work.
Workflows and Windows Scripts
Does anyone have any real world workflows use-cases with scripting that they can share? I would love to see people's export XMLs of workflows and a description of what they accomplish. An example workflow I am trying to configure is to: Stop a windows service set that service to disabled (running a script that executes the SC CONFIG command. Restarts the server. Set the service to "enabled" running SC CONFIG Script Start the service. I have a VB script that works if I run it locally on the target
ServiceDesk Plus Cloud – Slowness issue
Hi, This is an advisory on application responsiveness issued to all the users of ServiceDesk Plus Cloud application. You are requested to read the following advisory carefully to understand the issue, the measure we have taken and our recommended plan of action. Issue reported: Slowness of the application from 1am PST, 23rd January, 2019. The root cause identified: An application update on Monday (Jan 21’st). We released a bunch of features including enhancements to the Request List View. The
Distribution Server.
Hi all. Have one simple question. I have installed Desktop Central server on AWS ec2 instance. On remote locations, I installed Distribution Servers. Do I need to install on them any agent for managing windows updates? If yes, what type of agent do I need to use? Thanks in advance.
Desktop Central and Distribution Server architecture
Hi, I didn't find a topic where this described completely. Could you please share with me a diagram or something where fully described communication process, what happens during it and ports which are using for this. For example, when WAN agent communicate with Distribution Server via 8384 port - what data will be transferred? When I run the task for software deploy for a computer which located in remote office - how it will work? Distribution server used only for downloading programs and patches
Microsoft SQL Server 2005 Support to be discontinued
Dear User, Support for Microsoft SQL server 2005 will be discontinued in ServiceDesk Plus post Feb 2019. In case you are using MSSQL 2005 server as backend database, please plan to move to the supported database versions. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Asset Explorer not Scanning !!
Hello Fellas, I'm having issues while scanning a workstation. It only scans when i freshly installed the Assert Explorer to the workstation. Other than that its failed every time. Currently my system is set to perform a Periodic Scheduling. But it fails every time. Please guide me what to do ? I wont be able to generate the history without this scanning process. Thanks.
Workstation Tracking Issue !!
Hello, I'm having issues while tracking a workstation through Asset Explorer. For example if a User A is assigned a Laptop and after few days an another laptop is assigned to that User and we taken back that old laptop from that User. The system will create a new row with a name "old". But if i assigned the old Laptop to some other User, it will loose the information that the Laptop has been used under User A in the past. Is there any way to track the Laptop history, that how many users have used
Lack of functionality in Problem Management module.
I've noticed a lack of functionality in the Problem area of Service Desk+ I've only started looking into the Problem Module recently and we're using version 9.3 Build 9335. I'm interested to know if any of this has changed in subsequent versions, and if so which version 1) While Problem has a site field, there is no way of reporting on 'Region' that is linked to that site. We have several Service Desks around the world which each have a list of sites associated to a region (eg: EU, APAC, etc). Under
How to consolidate issue and request templates?
Hello, We are exploring the idea of simplifying our options in the Service Desk for our end users. I thought in the past I'd seen a way to consolidate request and issue templates into one list. Is there a way to do this? So, instead of an Issue and a Request button (2 buttons), there'd just be 1 button to display everything. Thanks, Joanna
Ticket closure rules for specific fields
We're using SDP 10009. We have some custom fields set up. For two of the fields, we want to make them required based on the value of another field. Here's our set up: Essentially, if the technician has Visited Site = Yes, then Mileage and Travel Date are required before the ticket can be closed. I looked at the Request Closing Rules and it seems more like a global list of required fields. I thought about going into Business Rules and creating a rule, but it seems like I would need to create two rules:
ServiceDesk Plus 10009 Released
Dear Users, SDP 10009 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed Vulnerability : SD-73857 : Vulnerability fixed under Admin >> Project Management >> Project Status. SD-74544 : Directory traversal vulnerability in dashboard widgets. SD-35675,SD-46452 : Restricting File Upload Restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension
AlwaysOn AG
Hi, Is support AlwaysOn AG for the Password Manager Plus? I can not find information about it Thanks and regards
What is the difference between failover and high availability?
Hi, I can not understand the difference between failover and ha in case of to exist some issue. I understand that failover to do MSSQL and HA two instances of db. Thanks and regards, Gerardo
ServiceDesk Plus 9418 Released
Dear Users, We are glad to announce the release of latest servicepack 9418 for ServiceDesk Plus. This servicepack includes 25 new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
se congela la aplicacion al iniciarla
envió esta solicitud para ver si me pueden ayudar ya que tengo una versión de manage engine service desk plus pero al momento de correr se congela y ya no corre el servicio, que puedo hacer segui esta documentacion pero no me funciono, https://videlcloud.wordpress.com/2017/07/12/correccion-del-problema-de-freezing-al-iniciar-el-servicio-de-service-desk-plus/ de antemano agradezco su ayuda, saludos, gracias.
MSP - Self Service Portal Customization
Hi all, someone can help me to understand how I can customize the Main portal where the requester click on "Submit your request" button? For example, I want to modify the logo of the button. The only thing that I'm able to do resize/add/remove widget area. I tried some month ago the demo version of SDP and If I remember well was possible to directly edit the html code. Thank you so much.
[SOLVED] Error upgrading/migrating from 9414 to 9426 or 10
Hello, Whenever I attempt to upgrade ServiceDesk from 9414, I receive the attached error: “One or More Status notifications’ subject and content are empty. Please find those status names in updatemgrlog0.txt, update the same in Admin Configuration and restart migration.” I am unable to locate the status names in the attached updatemgrlog0.txt, and it is unclear what my next steps are. Any assistance is appreciated. Thank you, Joe
Pop up list of ticket submitted when requester select the item (that has been raised before)
Hi, Is there any way to prompt the list of ticket submitted when requester select the item (that has been raised before) For example: Requester already raised 3 tickets item: mouse problem before this. The tickets has been resolved. Again the same requester raised the same issue item: mouse problem. When the requester select the item: mouse problem, system will prompt list of ticket that raised before (same item: mouse problem). This is to avoid requester to create another tickets with the same issue.
Grant temporary admin access to a workstation
Greetings, We currently own/utilize a number of ManageEngine products, such as ServiceDeskPlus, ADManager, AssetManager, ADSelfservice, ExchangeReporter, and maybe one or two others I forgot. I am looking for something that can accommodate the following scenario: 1) A user laptop/computer has no local admin rights. 2) A user needs admin rights to install a piece of software. This user COULD be remote, utilizing VPN to connect to our network. 3) The user contacts our Help Desk by putting in a ServiceDeskPlus
ADManager Search Methodology
Hi folks, I've had ADManager for some time, and I'm really trying to replace ADUC for all functionality, so I'm trying to find the best ways to perform some fundamental tasks. This one is pretty basic. We often do searches on the same types of object. For example, I want to search all users who have "Information Technology" as their Department. The issue here is: 1) If I simply select all domain objects, the search gathers the thousands of objects over a long period of time and presents them in
Alternate email address to send onboarding information
We are collecting a alternate email address for all new employees. Is there a way to send the onboarding email notification to their alternate email address? For example we create a user "Samwell Tarly" for the domain ourdomain.com the new user will get an email address samwell.tarly@ourdomain.com but he has a alternate Gmail address of crazymonkey32@gmail.com is there a way to have admanagerplus send a email to crazymonkey32@gmail.com so that he knows his username and password to log into his samwell.tarly@ourdomain.com address?
Installing missing patches during deployment.
Hi Although applications can be installed automatically after an OS deployment, it should also be possible to automatically apply approved patches. At present the deployment process is slow and/or disjointed. Following OS deployment and automatic install of the DC Agent, a PC is still not listed under 'Managed System' in patch management until a patch scan has been completed. We therefore have to go to Inventory->Computers, find the new PCs to initiate a patch scan, waiting for it to complete, then
How to view all notes in job (SDP 10b10004)
As per the subject. In SDP 10 all the notes are rolled up. It's time consuming to expand all notes and search for keywords. Is there an expand all button I can't see?
Display timeout in Kiosk mode
I deploy a lot of Samsung Galaxy Tab A devices to our environment. All of them are enrolled in ME MDM and they all use Kiosk mode to control the applications our users can access. Different areas in our facility receive different groups/profiles, based on what applications apply to them, but always using Kiosk mode. The latest Android OS version these tablets install is 8.1. I was tasked with creating another profile for a new type of job function, and proceeded to create the group/profile as
How to get date in DDMMYYYY format on subject line
Hi, I want to change Ticket number as per my convenience from current format (which is standard one) to new format. This format should have DDMMYYYY with ticket numebr<xxxx>. Now this details should change every day. For a new day format should start from (i.e. 28012019001 and so on) and on next day it should again start from 29012019001. Is there any way to do it ?
Error occured. Check the fileds
When saving resolution appears message: 'Error occured. Check the fields.' Second try updates request with message 'Request updated' ServiceDesk Plus 10008
Work Log Fields Not Showing
Hello Team, We have a problem when we create some tickets, after we work on the case and we need to fill the work hours only one option is available. It does not happen to all tickets created and we don't know what is causing this behavior. I need all tickets to behave like this: Some cases appear like this: Thank you very much!
[SOLVED] How to close a ticket in API
Hi, I'm using the API to create tickets from another system, which works fine. However, what are the parameters needed to close a ticket ? Thank you very much.
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
IT analytics in 90 seconds: Tracking projects using burndown charts
Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
Previous Patch not applied properly, hence contact support team
Patch Got Failed, Unable to Start Servicedesk. Run.bat gives error "Previous Patch not applied properly, hence contact support team". Regards Vinod Pardeshi
Opmanager v12 having issue with latest devices and WAN link monitor
Hello Team, 1) We have added Cisco 4451X routers and 3850X switches but device homepage we are not getting performance monitor dial like temperature and other. Do Opmanager support IOS XE devices ? Or all the MIB is included in opmanager v12. 2) Second is backplane monitor is not working in all Cisco devices. 3) WAN link monitor can not add Ethernet link. 4) While fetching wan link availability report it must show wan interface availability not parent device. As branches having two
Asset explorer agent not communicating with the server
Hi, I have upgraded the Servicedesk from version 9202 to 9309 and deployed the latest agent through the domain. Unfortunately the agent is not communicating with the server after that. Tried installing the agent manually also. Server side Asset History shows as follows, Servicedesk Details are as follows Edition = Professional, Ver 9309 DB = MSSQL 2014 Asset side Appreciate if you could help me on this. Regards Murali
Is there some way to have move than one group for automatic patching
Hye all, I was wondering if there is a way I can have different settings for applying automatic patching to PC's and servers I obviously have to have patchiung happening during the day and a patch failed on my Exchange server and disabled all of the services and kicked everybody out. Therefore I would liek to make sure that patches to taht server are only applied overnight Any ideas please? Thanks
Feature list
We keep seeing all these things added to the 'Feature list' and a number provided but I have no idea of the progress. Can we please get a portal so that we can view all these and see what is progressing and what has not etc.. I'm sure I'm not the only one that this drives crazy.
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