report based on action log viewer
I was wondering if it possible to setup a scheduled report based on the action log viewer filtered by user. Is there any way to get a report or summary based on what technician ME DC user have done? Ie under action log viewer i can filter by user and see a log of all action that user has done in the past 30 days, is it possible to schedule a report based on that?
Newsletter de Enero!
¡Newsletter de Enero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Alert's for OpManager Server Down instances
Is there a way to monitor OpManger's connection external? We have Service Desk Plus well and OpManger is integrated with it. We have had many instances of our OpManger server going down but didn't know about it until we got in the office. Being that OpManger is what alerts us of outages, there's no way for it to alert us if the server it resides on goes down itself. Are there any other solutions you could offer?
O365 Manager Plus v4.3 released with Mail Content Search and Virtual Tenants!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus v4.3 . This build comes with Mail Content Search and Virtual Tenants feature. Highlights: Introducing Office 365 mailbox content search and virtual tenant creation capabilities in this build. Office 365 Mailbox Content Search: This feature allows you to search through content across all the mailboxes in your organization. The highlights of this feature include: Keyword-based and pattern-based search: Detect
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Patch Manager Plus will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java
O365 Manager Plus - Fixes and Enhancements [2019]
O365 Manager Plus Release Notes Release notes for build 4324 (Dec 31, 2019) Highlights: IP based geolocation: The audit, and alert reports now provide the geolocation (Country) from where users performs a specific action based on the IP address of their devices. For example, admins can find out the location from where users login to their Office 365 account, change their passwords, and more. Elasticsearch: Audit, alert and content search modules of O365 Manager Plus now use elasticsearch instead
Empty value found for mandatory fields(s) - udf_date1
Getting this error when adding a resolution and clicking save. "Empty value found for mandatory fields(s) - udf_date1" I can't see any field identified as such.
Worklog Type
when viewing the available columns on the worklog details section, the worklog type is not available to view as a column. Can you confirm if this will be added? if so, when is this due to be available. Thanks Rory
ServiceDesk Plus Admin passwrod
I was in the ServiceDesk Plus yesterday morning/afternoon and then last night I couldn't get in. I tried following the instructions here https://www.youtube.com/watch?v=e1bxMbcuEww but they didn't help. Any kick in the right direction would be great. Thanks,
Translation problems
Hi! We've translated the SDP to Swedish and wanted to do some manual translations. The translation function itself worked but when restarting the program/server it does not go throu and translates. I don't know if its cause the text i want to translate is on widget, and if theres another thing to bypass this i'll gladly want to know. Check attached pictures to see what i mean. Best regards, Pontus
Unable to answer a survey
Dear Team, We have a scenario where employees wants to answer unanswered surveys at the time it was sent. They get the following:
remove other unuse langauge
Hey guys, Please clear me how I can remove other language from sdp? I wanna define just keep English and Italian language on the sdp and other unuse lange go destroye... :(
Need a way to clean up Requesters
Hi folks, we're a long-time SDP customer and our environment has gone through some architectural changes. We now use a hybrid of AD import (for internal users) and locally-created accounts for subsidiaries, as well as local accounts for external users. We have accumulated many more user accounts than we have users. These consist of service accounts, terminated user accounts, and erroneously created accounts. We are in the process of cleaning these up. Our intention is to delete the accounts, however,
Multiple Views - My pending and Unassigned Queues
Hi I'm just wondering how everyone else views multiple queues. Our technicians need to be able to view Unassigned queues and their own pending queues at the same time. Previously we used to be able to do this by opening ServiceDesk in different browsers. Now if we change the filter in one browser it updates in the other when it refreshes. Does anyone else get this issue and have any advice on how to get around it thanks
Change in Java update distribution?
Oracle is changing the way that Java updates are distributed to non-individuals after January 2019 - see https://www.java.com/en/download/release_notice.jsp for details. How will this impact companies that use ManageEngine Desktop Central / Patch Management for keeping Java up to date?
Customize Properties in SD 10 Request Pane .. also please re-add the Close button
Just upgraded into the 10000 series yesterday and we are very much liking the new layout. However there is one thing we wish we could change and that is the properties shown on the right had side above the requester details. It currently shows Status Priority Response Due By Technician Site Assets Share Request We'd like to be able to add or remove some of the fields there. For example in our case site is not particularly useful information however being able to set a category and subcategory
AMS Expiry Notification
Hi , AMS expiry notification message is displayed to all my technician. How to hide it permanently for all techs? Ideally, it should show only to administrators. Any suggestion? Regards, Ramesh
SQL Tables Version 9.4 Build 9410
Hello, I was wondering if there was any type of document/master list which tells you about each table in the SQL DB of manage engine and a brief description of the contents of the table.
[Tips & Tricks] Why do Requesters see "Not-Auth" in request list view?
In ServiceDesk, requesters can be restricted from viewing details of a particular request field. In the request list view, those specific fields will be labeled as "Not-Auth" instead of an actual field value. To enable/disable requester permission on any specific field value, you can refer steps given below. Admin tab -> Helpdesk Customizer -> edit specific Incident template -> mouse hover, specific field, edit and enable "Requester can view" Note: Based on your requirement other user permissions
Notificantion Rules - Languages
Hi ! I have a Service Desk Plus Enterprise implemented in 4 countries with different languages. Do you know if I can configure the Notifications Rules to send the messages in different languages?. Thanks a lot. Kr, Nicolás.
Hiding Solutions from requesters.
We are just rolling out Service Desk Plus, but the Solutions section is going to start off unpopulated. We'd prefer not to give an "empty cupboard" to our users initially. Is there a way to hide the "Search solutions" area of the requesters front page, and the "Solutions" tab, until we are ready to release it?
SupportCenter Plus version 8.1 - Build - 8111 Released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8111. Please refer the Migration path table available here and upgrade to our latest build 8111. Enhancements made and Issues Fixed list is available here We fixed several Performance Issues , Mail server fetching related fixes , Indexing (Search related) issues in this build. It's one of the Major bug fixes release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in
ADSelfService Plus 5704 Released !!!
Hi, We are delighted to announce the release of 5704 build. With this build, you can enforce a disclaimer to limit the liabilities by specifying the rights of your organization. Feature: Ability to enforce custom user disclaimers: ADSelfService Plus now allows you to display custom disclaimers that users must accept before they can access the self-service portal. Enhancement: Password sync agent now supports TLS version 1.1 and 1.2. How to update? Update using service pack. New to ADSelfService
Password Reminder Notification has sending errors
I send email password expiration warnings every morning. Recently I have been getting error "432 4.3.2 STOREDRV.Storage; mailbox server is too busy; STOREDRV.Submisson.Exception:StorageTransientException.MapiExceptionRpcServerTooBusy; Failed to process message due to a transient exception with message Cannot open mailbox." randomly in my report. Has anyone else ran into this? I am using Office365 to send notification. Thanks,
SQL Server
Currently our databases are SQL SERVER 2012. That is getting old at this point We have the opportunity to migrate it to something current SQL SERVER 2014 or 2016 I was trying to find some info on the the website about supported versions, but I can’t find anything except that it is supported on MS SQL Anyway to find out what SQL SERVER versions are currently supported? Can it support High Availability?
Usb block warning!
Hi, I have configuration to block usb devices, but every time when user login warning a message appear. It's possible to disable that?
Run Report on Custom Monitors
Please add the ability to run an Inventory Report on custom monitors across all devices. I should be able to select the Monitor Type in the report such as Windows Service, Process, script, etc. This would allow me to create a Discovery Rule run across my devices then know where a particular Service, Process, etc exists.
DC Large Deployment Read Me
Please change the way you publish the "Read Me" for Service Packs. For example the latest Service Pack for Large Deployments is 10.0.328 but the "Read Me" states: Enhancements and Bug Fixes between 10.0.279 and 10.0.328 The previous build was .314 not .279 So for those of us that have Large deployments are unable to determine what features and enhancements apply to us. It would be nice to have a Read Me that can be viewed prior to installation of the service pack that applies, and shows individual
Analyzing Logon Failures with missing Client Information
Trying again because my first post with question still sits "Awaiting moderation" after nine days ... Our ADAuditPlus Server reports for one of our users more than 80k logon failures per day with reason "bad password". The failures occur very regularly, twice every two minutes except for a daily gap from 22:45 to 23:00. The user himself is noticing nothing out of the ordinary. All of his accesses work. Also, the account is not being locked even though we have automatic lockout configured after three
tracking down logon failures without client information
Our ADAuditPlus Server reports for one of our users more than 80k logon failures per day with reason "bad password". The failures occur very regularly, twice every two minutes except for a daily gap from 22:45 to 23:00. The user himself is noticing nothing out of the ordinary. All of his accesses work. Also, the account is not being locked even though we have automatic lockout configured after three bad password attempts, which I verified to work correctly if the user actually enters a bad password
Intregration problem between OpmanagerPlus and ServiceDeskPlus
Hi i'm just an intern and i got a project to research about intregration between 2 manageengine application. so i'm trying to intregrate OpmanagerPlus with ServiceDeskPlus and when i follow instructoin and it's pop up green bar "sync successfull" but in tab cmdb there're no ci from opmanager. in fact at the first time i try,it success and i got ci from opmanage but when i try to sync to another server(servicedesk plus)(also seceond time to the same server) it's no ci come in. ps. i want ci from opmanager
Solutions 'Content' is still hard to see.
Just playing with the Demo in V10 and in solutions you can expand fields like Title, Keywords etc but not the actual content. This is the one that needs to be expanded the most to try and see how the solution is formatted etc.. when you add a picture you can't get a feel for the layout having to scroll top down and left right..
iOS App and LDAP authentification not work
Hi, Does not work authorization via LDAP while trying to log in through ServiceDesk Plus MSP for iOS, informs that the username or password is not correct, although if you go under the same user account via a browser, then everything is OK. Login and password specified are correct. Domain entered one that is registered in the Domain Name in the LDAP settings. At the same time if you enter the credentials of a local user "administrator" in iOS App, there is no problem. For LDAP account techncian
Service Desk Plus integeration with sharepoint 2016 on prem
i would like to integrate ManageEngine Service Desk plus with Sharepoint 2016 - on prem My needs is when i open a request in service desk plus its create a new link in sharepoint in Document or Picture Library kindly check the attach image for a description My Version in ServiceDesk : 9.0 Build 9007 Enterprise Sharepoint 2016 on prem Enterprise
ADManager and ServiceDesk integration create user
Hi there is many thing i would like to do but have not found how 1. How can i auto populate field in create ad user from the request = example not having to write down the name 2. How can i set the new user requester automatically has the manager in ad 3. How can i populate multiple attributes from a single field : Example Job Title maps to title i need it also map to desctiption ad attribute thank you
Devices disappear from business view when apply&ovewrite template
Hi, I had several categories in inventory with several devices. I modified a switch templated, applied and overworte the changes. Then I found several categories in inventory disappeared. I think when I changed the switch template this category overwrote the early categorie I created. I can understand this point. The real problem was that in several business views the devices that belonged this categories have disappeared but not all of them. The devices are still in the inventory but I need to know
Not all servers is displayed in the report.
I want to create a report "Availability and Response". I choose "Create New Report", select Availibility Category, choose Business View that I created earlier and in which I added 6 servers. All these servers are available and response. But in the report itself only 3 of 6 servers are displayed. Why can not all servers are displayed, despite the fact that they are all in the same category, they all work and are available?
Alternative to closing rules
There’s no way I can see to create closing rules for specific groups or roles so I was wondering if anyone had a way of doing something similar with Business rules or custom triggers? I’ve got a radio field called “Escalated” that I want to set as mandatory if a closure is performed by our second or third line groups, they don’t tend to edit tickets so field and form rules aren’t effective in this case. Additionally our other groups don’t use the “Escalated” field so don’t want to skew our data by
ServiceDesk Cloud - Unbearably Slow!!!
I have raised this issue 3 days ago with Dandy and have had no resolution or update, today its taking up to 22sec to click a request from open to resolved! This is ridiculously slow and seriously affecting the productivity for all of our technicians. I have been on hold trying to get through to support for the last 46 mins I have been sent 2 reference Id's 5094613 and 5094621 and no call back no email please advise urgently.
Java Patch (JRE 1.8.201): system cannot find the file specified
Latest java patch fails to install on all systems with error message: system cannot find the file specified. Any ideas? Thanks, Juergen
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