[PYTHON SCRIPT] Mark as FCR
Hi all,
Another script I thought may be useful for some of you out there, this will automatically mark any ticket as FCR.
Just create a custom trigger based and set the following:
- python FCR.py $WORKORDERID
FCR.py
- url = "YOUR ENVIRONMENT"
techkey = "YOUR API KEY"
import requests
import json
import sys
# Construct JSON input data
inputdata = '''{
"request": {
"is_fcr": "true"
}
}'''
param = {
"TECHNICIAN_KEY":techkey,
"input_data":inputdata,
"format":"json"
}
try:
woid = sys.argv[1]
# Modify RESTAPI operation
r = requests.request("PUT", url + str(woid), params = param )
if r.json()["response_status"]["status"] == "success":
# Successful status message
print ("Ticket has automatically been marked as FCR.")
else:
print (r.json()["response_status"]["messages"])
except Exception as e:
print ("Update failed with Error: {}".format(str(e)))
Topic Participants
Jack Hart
Michael Charles
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