Hello,

We recently switched to HTTPS and now we are gearing up to use the chat feature. We are running into problems already. The technicians list is showing all techs offline. Their status is not green. There is no notification that a new chat has been received unless you reopen the chat window. Created a test requestor account and tried to intiate a chat but it did not show up on the technician side. It does show up in missed chats though. 

Server port 443

NIO port: 8081

We have confirmed both these ports are not being blocked. 

Thank you,