[SOLVED]Changing Incident Template results in INVALID_CSRF_TOKEN
Hello, We have two Incident-Templates in ServiceDesk Plus, that are unusable. Locked behind the error INVALID_CSRF_TOKEN. Whenever we change or try to delete these two templates, we get the same error.. Changes made are discarded; A delete action is ignored/unsuccessful. Both templates are very minimalistic as shown in added screenshot. Please help remove the templates and find out what the problem is, so we can prevent this error from happening again. Greets, Danny
Mobile SMTP settings not working due to formatting in Mobile field
We use formatting in our Mobile number field in AD. Unfortunately, when we configure the SMS settings via SMTP to use mobile number, it doesn't work due to this formatting. Can it be configured to strip formatting (ie all non-numbers) from the mobile number inside the %mobNo% macro? Or add a %mobNoNumsOnly% or something like that?
AD SelfService Plus and Citrix XenApp 7.6 needing it to work via receiver and or storefront
I'm looking for some guidance on what steps i need to take to get ADSelfService Plus to work for my 400 external Citrix users. Has anyone gotten this tool implemented within the Citrix XenApp Farm? Thanks Chris
Locking down the product for use externally
We've been using Self Service Plus for years now and are considering how to open it up for external users (not necessarily ona VPN, public access). Are there any KB articles we can reference? I've had a look through and can't find anything. Our problem is we have external vendor support users who have accounts in our system, but still need to reset passwords every x days. 1) Is opening this application (via a reverse proxy or the like) something that is supported or recommended? 2) Are there any
Missing Restrict Scheduler Rules
Anyone run into issues where newly created Restrict Schedule rule disappear after you create them? I just created a new Restrict Scheduler rule to run every morning restricting disabled/expired AD accounts but after saving the rule it doesn't show up on the Restrict Users Scheduler list.
second email address for users?
We use our ADSelf service product for managing passwords for our Windows server hosted rdweb applications. Our users are issued a windows username, but this is not used for actual email to the users, currently the hosted user domain account does not record the actual email address of the user. Because of this we can't use the email features in ADSelf Service. Is there a work around for this? Does anyone else have a similar setup?
APM - No services running in the host.
Hi, I have an issue with a windows monitor that can not add de operting system services. I created an user according to : https://pitstop.manageengine.com/portal/kb/articles/how-to-configure-a-non-admin-user-for-wmi-monitoring I do test with wbemtest and passed with IP and Hostname: Thanks & Regards! A.
Question about Billing in MSP
We looked at the Billing section in MSP some time ago and determined it could not meet our requirements. I am wondering if this has changed in past 2 years. Requirements are simple: 1) Customers are billed for all time in Work Log for all tickets where request type = Service request. 2) Customers have a bucket of support hours. They are only billed for hours exceeding their allotted total. 3) Customers are charged an hourly rate for overages. So if a customer purchases 30 hours of support per month
Copy file to appdata\localLow
Hi, I am trying to copy a file to C:\Users\%username%\AppData\LocalLow\Sun\Java\Deployment\security\ but I can't find the proper variable or proper way to accomplish this with DTC. help?
Update User Interface for Service Desk Plus On-Premise
Hi guys, how is the roadmap for the user interface update on the Service Desk Plus on-premise version? As far as I know the on-demand (cloud) version has a different and modern user interface. Thank you for your attention and best regards, Daniele
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Vulnerability Manager Plus and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Patch Manager Plus and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Desktop Central and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
Automated user provisioning with ADManager Plus’ HR database integration - Simplified Onboarding
Oracle and MS SQL databases, two of the most popular databases used today, have been integrated with ADManager Plus , making it easy to provision user identities in an Active Directory (AD) environment. Identity provisioning involves a lot of correspondence between the HR department and IT administrators to create a new AD user account. It also involves provisioning access permissions, group memberships, mail accounts, and more for new users. Performing these tasks manually is time consuming, effortful,
Unlock user status
When unlocking users, it does not display locked or unlocked status prior to applying. Josh Fay
Request Timespent Reports not calculating total time correctly
So we are finding that when we run the Request Timespent Reports by technician, It is not calculating all of the time spent on a ticket. Take for example a ticket that I dealt with on Friday. We started on it Thursday evening and worked on it throughout the day on Friday with various start and stops in the work log. At the end, I ended up with total time taken on the ticket at 6 hours and 47 minutes. When I run the report, it is only showing the last entry from the work logs when there is obviously
[Tips & Tricks] Link and Merge Requests
Dear folks, I hope this post helps you understand the difference between merging and linking requests. Link Requests: This helps keeping track of multiple users reporting the same issue and resolve them together. With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on
VMware datastore free space monitoring
Hi, is there a way to monitor the percentage of free space on vmware datastores? I am able to setup thresholds on number of MB, which has to be calculated for each datastore, of which there are many, and different sizes. so is pretty impractical to be doing this for each datastore. Thanks
need a fresh install copy for version 8.5.0 build 8501 so we can test a migration path to the latest version.
We are planning to upgrade a production instance and need to get a installation copy of Version 8.5.0 Build: 8501?
Can we segment PMP
I'd like to grant the developers their own "branch" inside of PMP to manage with no impact against our production information. How would one go about this?
Track down long-pending requests using the status change history report
Long-pending requests pose a major problem for help desks because they, Bring-down customer satisfaction scores Increase resolution times Impact the overall SLA compliance rates Hold-up request queue Delay service delivery Analytics Plus' status change history report can help you visualize the life cycle of your requests—the different status changes that transpired since ticket creation and the time spent in each status—making it easier to spot bottlenecks in your process. For instance, the report
[SOLVED] Query report for roles and permissions & business rules
Hi, I would like to extract list of roles with assigned permissions and also list of business rules. Please assist me with the queries. I'm using MSSQL. Thanks.
security question for OpManager can be access from internet directly
Hi does opmanager have security hardening recommendations if opmanager web portal can be accessed from internet except change port number, enabled HTTPS and only permit HTTPS to access web portal? thank you! Code Chang
Group Notification
Hi, I see there is an option in the Notifications section of Admin: E-mail technician when a request in a group is unpicked. When would this notification be sent? How would I configure how much time to wait before the alert is sent? Thanks, Brian
$COMPLETE_JSON_FILE
Does the $COMPLETE_JSON_FILE always get created? I can't find it in the location where it is stated to be and I am trying to get a Custom Script to work, get notification that script executed but get no email. Chris Trauner Network Analyst
[SOLVED]Problem sending mails with attachments to requester
Hello to all, we are experience some problems when we use reply option from request form with attachment. Sometimes requester receiving this message without attached file. No error message appear when we do this action. Could you give us some clue about how to resolve it? Thanks in advance Juan Manuel
Team Foundation Server Integration
Hello, I'm looking for ways to integrate ServiceDesk Plus with Team Foundation Server. I did a search and found few posts (and they were from 2009 at that) on the topic. Can someone enlighten me as far as what the options are? Thank you, -Charle
SLA for usual and unusual exceptions - How do you measure these in SDP?
BMC Blogs published best practice for creating SLA and one of it is also our challenge with measuring in SDP. Here's the section in https://www.bmc.com/blogs/five-best-practices-creating-slas-itsm-environment/ #5: SLAs should account for usual and unusual exceptions It’s as important to define where the SLA doesn’t apply as where it does apply. Your SLA should define any usual and unusual situations that will hold up IT service processing. Some SLA exception examples might include: All orders will
Next Release : Asset UI Enhancements
Dear Users, We are planning to release "Asset UI Enhancements" for ServiceDesk Plus Cloud and it will include below enhancements in respective ESM portals - IT Desk & Facilities Desk : Assets-UI Enhancements 1. Assets and Components sections added under Assets module. IT Desk - Classified into IT and Non-IT assets category. Facilities Desk - Categorized into facilities-based product classification (Safety, HVAC, Appliances). 2. A dashboard view of all the product types in the organization
Downloaded Patches Store
Hello, I'm looking for the "Downloaded Patches" metadata or file that tells desktop central what files are located inside "C:\ManageEngine\DesktopCentral_Server\webapps\DesktopCentral\store". I'm moving patch files in a one way transfer from a "online desktop central installation" to an "offline desktop central installation".
New UI for MEDC Patch Management in 10.0.321
Just a suggestion and wanting to know if anyone else feels the same way. I do not like the new layout and column list from the most recent update to 10.0.321 in Desktop Central's Patch Management screen. The lumping of all the missing patches together in one column is very inconvenient. And having the missing patches numbers in dark blue is not very smart with all the rest of the text being black. The red numbers used to allow you to easily see the systems that needed patches. Now combining
[SOLVED] Does SDP allow nested functions in query?
I'm trying to execute this: SELECT "resource"."resourcename" AS "Nombre del activo", "productType"."componenttypename" AS "Tipo de producto", CASE WHEN compDefLaptop.islaptop != 0 THEN 'true' ELSE 'false' END AS "Es portátil", "state"."displaystate" AS "Estado del activo", "aaauser"."first_name" AS "Usuario", "deptDef"."deptname" AS "Departamento", "osinfo"."osname" AS "Sistema operativo", "osinfo"."servicepack" AS "Service Pack", substring(longtodate("resource"."acquisitiondate"),1,10) AS "Fecha
Secure install with SELinux on CentOS 7
Hello, I am trying to install PMP (Password Manager Pro) on an hardened CentOS 7, with SELinux (hardening based on CIS Benchmark). This is abnormal for a solution of that price (enterprise edition) that there is no official documentation about this, all I can found is people having problems and suggesting solutions. For now, I find out that /tmp must be remount with exec permissions in order to install PMP, or there will be errors like "jre/bin/unpack200 : permission denied". This is the list of
How to deploy PMP agents massively
Hello Team. Is there a manual to massively deploy Password Manager Pro agents for Windows servers? Any script? Any GPO? Any deployment settings of the Password Manager Pro agents through Desktop Central? Regards, Rafael Vega.
Is there a limit in the size of report's sent from EventLog Analyzer
We have a report that runs to gather the PCI events for our systems but when the email comes in we get the following This mail is the result of Eventlog Analyzer Reports Generation Engine. Problem while sending the report.[Full PCI Daily Summary_Jan_04_2018_08_00_28.pdf] Problem could be of large File size Any advice would be grateful. Thanks John.
Asset List - Filters (Feature Request)
Requesting the following feature for the Asset Module when viewing an asset group such as "Workstations". - Add additional filter for State for "NOT Disposed". -> It would be very useful to see a list of all items in inventory without the need to run a report. - Add another filter so you can select either just a Region or a specific Site -> Would be useful as a means to quickly see a list of all workstations or printers at a given location. I.e.: I need to see a list of workstations in DC so that
Getting picture in outlook using ADmanager
I have imported some pictures in AD manager how do I sync them to outlook
Probably the username provided in "Domain Settings" is not a member of "Exchange View Only Administrator" / "Organization Management" Group.
If we're creating a new user in our other two domains, we can create a mailbox enabled user. We have one domain were we get the error in the Subject line. We've had several users try the following steps with the same error message. Ad Mgmt - Create Single User - Exchange - Mailbox Enabled User. Under Mail Server, we get No Mail Servers Available. We are using Exchange 2010.
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