Hi,

We are having an issue picking up tickets. If we select the checkbox from the main tickets view, and then select 'Pickup' this works fine. However, if we go into a ticket and go 'Assign' > 'Pickup' we are presented with the following error.

"Failure: Request ID(s) 26837 cannot be picked as the technician is not associated to the site."

However, all of our technicians are set to 'Not associated to any site' as seen below:

This has only happened since we upgrade to version 10.0 Build 10000

Any help would be appreciated.

Best regards,

Reece