Converting Incident tickets to service requests
Hi all,
I have a large group of 1000+ tickets that were created as Incidents rather than Service Requests, is there a way of bulk changing these tickets from incidents to Service Requests without having to go into each individual ticket?
I have a large group of 1000+ tickets that were created as Incidents rather than Service Requests, is there a way of bulk changing these tickets from incidents to Service Requests without having to go into each individual ticket?
Topic Participants
Andrew McGregor
Michael Charles
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