OU Selection Criteria
Hi, I am looking for OU selection criteria in Notification Profile, so that welcome email can be sent created only in selected OU. Is this feature available with latest AD Manager Plus build..?
Mapping of custom LDAP attribute with DB Column
Hello, i am tryng to map custom LDAP attribute with DB Column but after i create it i can't find it in drop down menu of "Data Source - LDAP Attribute Mapping". Is it possible to create custom attribute and map it with DB ? Or i am doing it wrong ? Please help. Best regards, Kristiyan
RequestLink shows old web server port 8080 in URL, even after changing the port to 80
We have just changed the web server port for ServiceDesk Plus (10.0 Build 10014) using the <<Changewebserverport.bat>> batch in the BIN folder (changed from 8080 to 80) ... worked perfectly for the web interface. However, now when e-mail notifications are sent out about requests, they are still referring to the old web server port ... and thus the Requestlink's do not work.
[SOLVED] people who are technician not shown in requester pull down
people who are technician not shown in requester pull down; but technician submit ticket too
Email alert only for software installations caused by the user
Hello Team. From Desktop Central, is there the possibility to configure email alerts only for software installations caused by the user? And not for automatic installations caused by the operating system. We want to be notified when a user installs any application. But we do not want to receive alerts of instalacoines caused by automatic updates (Too many emails). Is it possible to perform this filter in Desktop Central? Regards, Rafael Vega.
Display Driver Uninstaller (DDU) - command line package loops (status always in progress)
DDU download >> https://www.wagnardsoft.com/ Here is the info for CLI commands for DDU >> https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1091 here is my package >> package will unzip and run, but the status will remain "in progress" and appears it will run on a loop until the package is suspended. What do I need to add to have desktop central indicate that it ran this command successfully without remaining "in progress"
How can i change this message, a maximum of 30000 records only - a maximum of 5000 records when request resolution / description columns are selected
Note: Application stability / performance issues may occur when reporting reports that return a large number of records. To ensure application stability, we restrict reports to return - a maximum of 30000 records only - a maximum of 5000 records when request resolution / description columns are selected difficulties in creating and sending a daily automatic report, because it presents an error. I would like to know that having this limitation causes you to not be able to create automation and reporting.
SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on
onhold afetr a reply
Hi is it possible to put automatically the incident or request in the status onHold when you reply to the requester? thanks Stefano
[SDP] Notification Rules > E-mail Templates for: Replying to a Request
Hello, When a user first submits a ticket, we generate an HTML email to the user as acknowledgement. By default, when we reply to the user within ServiceDesk Plus, the HTML email is included toward the bottom. If the communication is on-going, this HTML can become long and skewed. To get around this issue, we created an E-mail Template for Replying to a Request. This will populate the From:, To:, Subject:, and Body: just fine. However, we would like to include the Sent: (which is the last communication
notification rules via SMS
Goodmorning Team! I think this feature could be interesting: send notification SMS only to particular users (for example VIP users) or to users of a specific Site (for example users of the Headquarter). What do you think?
Bulk create groups & share them
Hi, We are implementing a new PMP server, and we will have to create around 200 dynamic groups, and share them. Is there a way to create this without the Restful API (we do not ave the premium license). Thanks Michael
Email a group when a requester replies
Hi, I am running SDP Cloud, and am trying to find where to configure the option for any reply goes to a group, not just the assigned technician. We are getting a huge number of tickets, so often people are chasing up a request before it assigned to anyone. As the manager, I also want to keep on top of replies from requesters to other technicians within my team. I can't find an option other than emailing the assigned technician. If someone has any ideas, assistance would be much appreciated. This
(SDF-77405)Feature request - Task - Roles
Currently, when we configure a role, we have the role 'add/editing request task'. Will be very helpful if we have these options separated. 'add request task' 'editing request task' This way we can configure better the technician role.
[SOLVED] (sdp 9422) Preventive maintenance tickets deleted, can i find when/why?
We have a scheduled Preventive Maintenance ticket that has run three times now, the first time one of my colleagues picked it up but it is no longer in the system. I do not "know" if he merged it with a previous ticket or just deleted it. The second ticket has also disappeared, i suspect that he just deletes them. There are new requests from our customers that shows that the pmt has not been performed. There is a fourth occurrence that will be triggered this week. Is there any way i can find out
Knowing owner of a Service Catalog
Hello, If we have multiple admins in service desk is there any way to know who created a Service Catalog template? Regards Ahamed
[Powershell Script] Check uptime of Asset(s)
It's a common problem (atleast from my experience) that users don't turn off their PC's and when you ask "Have you tried turning it off and on again?" you can gurantee two things: 1. Their answer is "yes" 2. They're lying. So... I've created a script that pings any asset(s) recorded on a ticket and then either adds a note with it's last boot date and time or its offline status. This allows my team to confirm whether a device needs to be restarted or not without having to establish a remote connection
Cisco ASA
Hi, Can you explain what are the Ifindex? I have IfIndex3 , IfIndex4, IfIndex65535 IfIndex65535 as no traffic on it. My Asa have 5 Interfaces, so I think I am missing some.... How can I map this to my Interfaces?
MDM Shortcut hidden after enrollment
Hi, the MDM shortcut is hidden after enrollment and after the work profile created.
Chat Feature does not work
Can someone assist me? I have enabled chat on OpManager and it does not appear to work... at all. I send chat messages to users logged on to OpManager. They see nothing when I send messages and I don't see messages they send.
Undoing Changes
Hi expert out there, everytime i start automate patch deployment a few of my user will get this error " we couldnt complete the updates undoing changes dont't turn off your computer. The error is for window 10 only please help me.. error picture as attach.
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121) with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121)with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Does ADManager Plus have a limit on number of items when running a report?
I am trying to use ADManager to run some reports on-demand. The results are always 0 and it never finishes. The only report that I know of that gives me results is the one that describes the password policy. All of our users are in the same OU..maybe 128974 users. Should this cause the report to timeout or crash?
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them. Click here to download the ebook.
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
Add an Office 365 tenant to RecoveryManager Plus using an MFA enabled account
Problem When you use a multi-factor `authentication (MFA) enabled global admin account to add your Office 365 tenant with RecoveryManager Plus, using the password of the account during configuration will throw the error "Authentication failed". In such cases, you’ll have to provide the app password of the MFA enabled account. However, the app password is displayed when you enable MFA for the first time and cannot be retrieved again. If you do not have the app password, you’ll have to create a new
Cannot Edit/Remove Vendor information in Purchase
Hi, we are trying to use the Purchase feature in SDP on Demand and finding it really non-user friendly. After you enter a vendor's name, there's no option to modify the entry if I made a mistake or typo. see attached.
Can't respond to chat messages
Hello, I can't seep to respond to chat messages in Service Desk Plus. I see them come in, but the response field is grayed out and I get a circle/line cursor when hovering over it.
Continual Improvement - from decentralized to centralize management
Is there a plan to add continual service improvement module within SDP? As of today, there are multiple service improvement ideas floating around multiple platforms: - emails - spreadsheets - tickets - project post-deployment reports - what went wrong, what could have been done better - etc. Currently, I can see it within Service-Now: https://docs.servicenow.com/bundle/london-it-service-management/page/product/continual-improvement-management/concept/cim-landing-page.html
Continual Service Improvement Module in SDP MSP
Continual Service Improvement (CSI) is a stage in the Lifecycle of an IT Service and the title of one of the Core ITIL publications. Continual Service Improvement is responsible for managing improvements to IT Service Management Processes and IT Services. The Performance of the IT Service Provider is continually measured and improvements are made to Processes, IT Services and IT Infrastructure in order to increase Efficiency, Effectiveness, and Cost Effectiveness. See also Plan–Do–Check–Act. Use
Reassign sites
I have a generic email accounts "alerts@abc.com" which I use for 200 odd customers. I want to create a rule that says: If from "alerts@abc.com" and subject contains "Customer 1" change the site (requester) to "Customer 1" Is there a way to do this?
Techs Unable to Add Workaround or Solution
Our technicians can not enter a solution or workaround in Problem Management. There is no option listed for them to add one. Their role have been granted Full Control in the Problem section.
Applications Manager named a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites
We did it again! Applications Manager is psyched to be recognized as a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites. In order to be recognized as a Gartner Peer Insights Customers' Choice, APM vendors must have an average rating of 4.2 stars from a minimum of 50 reviews within a span of year. ManageEngine managed to bag 70 reviews with an average rating of 4.4. We were rated across four categories : Evaluation & Contracting, Integration & Deployment,
Custom View - in Problem, Change, Tasks, Solutions
Is there a plan to make it standard to have an option to create a custom view for Problem, Change, Tasks, Solutions and Purchase? The custom view / custom filter is only available in Requests as of today. From my perspective, having this standard across all other modules is a better platform design.
[SOLVED] Run powershell script after ticket creation
Good day, I kind of have an urgent request for information on how to trigger a powershell script on a certain request template submission. This is going to be for automation for users quitting. Questions: How do I use parameters from request fields in the Powershell scripts? How to trigger powershell script to run on request submission? Since request will most likely be submitted before user termination, I was thinking about putting information in a csv to be processed by a scheduled task. Is there
Date Datatype Selection
We have a New Hire template with a date field for the new employee's date of birth. It would be great if there was a more flexible, user friendly way to choose a date in this field instead of clicking through each year to get to a historical date such as a birthday. It would be nice to be able to have the versatility to scroll through the calendar by months, years, or even decades. See example below... Date Selector UI Example
SDP not Starting
Here is the run.bat result: Server is starting. This may take a minute ... This copy is licensed to 'company name' Could not create connection; - nested throwable: (java.sql.SQLException: Login f ailed for user 'accountname'. Reason: The password of the account has expired.); - nested throwable: (org.jboss.resource.JBossResourceException: Could not create connection; - nested throwable: (java.sql.SQLException: Login failed for user 'accountname'. Reason: The password of the account has expired.))
Managing Office 365 Patches
There is a GPO for Office 365 called "Office 365 Client Management". Does this need to be enabled for Desktop Central to manage the patching of Office 365 Applications? GPO Description... This policy setting enables programmatic control of Office 365 clients. If you enable this policy, System Center Configuration Manager or other application management solutions can manage the Office 365 client. After applying the policy, you will be required to restart the Office Click-to-run service. If you disable
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