Does the “New Incident” button label conform to ITIL v3 Standards?

Does the “New Incident” button label conform to ITIL v3 Standards?

I was wondering since ITIL v3 splits incidents into two categories being “Incident and Service Requests” should the button “New Incident” under the Requests tab read “New Request” ?

I think the label of this button should be configurable in OnDemand ServiceDesk Plus.

Who agrees with me?

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