ServiceDesk Plus MSP - version 9.4 - Build - 9414 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9414. Please refer the Migration path table available here and upgrade to our latest build 9414. Major features : Survey Enhancements. Password Manager Pro Integration. Site24x7 integration with SDPMSP. Billable/non-billable worklogs in all modules. Ability to add Tasks from the Accounts page. Option to deduct allowance only from operational hours when diff charges are configured. Other features and Issues Fixed list is available
O365 Manager Plus - 4302 released with notification templates!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4302. This build comes with the following features. Highlights: Notification templates support Create custom, reusable notification templates that define the recipient list, message, and the module (report, alerts, monitoring, etc.). Share these templates with other technicians for configuring email messages for the report, alert, search, and monitoring profiles. Enhancements: Dashboard to reports
Custom Performance Monitor
hi, I have a few AIX systems which i would like to monitor by type of server. As an example, i have app servers, web servers, db servers etc. When i use the default SNMP Host-Resources Monitors MIB, i am able to retrieve the storage values but the names are in the form /dev/hd1, /dev/hd2 etc. So i imported and am using the AIX mibs to retrieve meaningful names like /home/ or /mnt. I then created business views for the different server functions like web and db. The problem is that i wanted to bulk
Installing Patch Management Windows 10 Windows Update and the Windows Store
Team, I am having trouble finding the answer to a question. When using Desktop Central's Patch Management, Do you disable Windows Update Service? If Windows Update Service is disabled, How do you get the Windows Store to work?
Last Login
Hi, Since deploying the agent to user computers - each time they login they are getting a pop-up on the bottom right hand corner telling them when they last logged in. Is there an option to turn this off somewhere within the Desktop Central application?
[SOLVED] Script to fill in Technician automatically in request form
I am busy making a template for technicians with the purpose of registering 'first line fix' calls that do not need detailed information to be saved. So in the request template almost all fields are pre-filled-in. Technician only has a minimum of info to enter. Now I need a custom script to be used at the template Rules tab that will fill in the name of current logged in technician. The script should do the following simple actions: - Fetch the full name of the technician - Fill in this name at the
AD360 Fixes and Enhancements [2019]
Release notes for build 4224 (Dec 13, 2019) What's new: Few minor enhancements and bug fixes. Release notes for build 4223 (Oct 3, 2019) Enhancement: REST API support: Use HTTP GET and POST methods to read and update domain, proxy, and mail server settings configured in AD360. IP-based API and product URL restriction: Allow access to APIs and product URLs to individual IPs or only a specific range of IP addresses. Issue Fixed: Issue faced by certain users in backing up MS SQL database configured
AD360 build 4216 released with a revamped UI for applying SSL certificate.
Hello Everyone! We have released a new build of AD360-4216. The highlight of this release is the revamped SSL certification tool UI for better usability. Enhancement: The SSL Certification Tool UI has been revamped for better usability. Issues fixed: Issue in accessing the integrated products from the Apps Pane when context-based reverse proxy is enabled. Issue in enabling LDAP SSL. Issue in configuring MS SQL database migration using a Windows domain account that doesn't have permission to access
Failed to start the server. Please refer logs for more details
root@sd:/opt/ServiceDesk/bin# sh run.sh & [1] 6435 root@sd:/opt/ServiceDesk/bin# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true
IT analytics in 90 seconds: Track finances across all accounts in an MSP helpdesk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Track finances across all accounts in an MSP helpdesk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Desktop Central update
Goodmorning everyone, what is the latest version available? 10.0.328 https://www.manageengine.com/products/desktop-central/service-packs.html?dci&did=45-1224-2018-06-03-13-59-35-68718 or 10.0.342 https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&did=45-1224-2018-06-03-13-59-35-68718 Thank you
Unable to contact the MDM server from Android devices
If you are using MDM Cloud to manage devices running OS versions below Android 5.0 and these devices are unable to contact the MDM server for management related tasks and information, read this post for the resolution steps. Cause: Mobile Device Manager Plus makes use of TLS protocols for secure communication between the server and devices. We at Zoho have discontinued the use of TLS 1.0 and TLS 1.1 protocols with continued support for TLS 1.2 and above, for improved security. This update is necessary
mailbox traffic log archived?
Hi, Are the mailbox traffic log archived? thank you !!
[SOLVED] Need a report with "PENDING REQUEST AGE BY REGION"
Hi, we have several "Frequently asked reports" available, but I am having issues trying to create one that provides the Pending Request age by REGION. Is there an option to run this? I have several regions and want to see the age of pending requests. I will need also to create another similar by site. thanks!
Expand My Tasks on Home Screen
Is it possible to expand the description of the Tasks shown on the home screen,and, also include the Task #? Would like to see the full Description: i.e.: TA-1234 HR New User Notification – John Doe (this includes the Task ID) OR Ability to hover over the title to see the full description of the task. With Home as the landing page, should be able to see full description without having to enter the "Show Al"l or go into the Request module to open the task quick view. See the attachment for
Resend Survey
Hi, I see that this is taken up 4 to 6 years ago. However, seems this functionality is not available yet. Is there a way for us to resend the survey? It looks awkward in the report that says 'Not Assigned' in the Survey Report. Thanks to advise. Bing
How to manage Linux screen lock after inactivity with ManageEngine Desktop Central
Hi, there I'm new to ManageEngine Desktop Central, which we're using to manage PCs in my company. There're around 40 Linux PCs(Mainly Ubuntu) managed by Desktop Central. We want to achieve auto screen lock after certain period of inactivity, but failed to sort out how to make that happen. Anyone has similar experience on this? Thank you very much. Regards Yaohui
[SOLVED] I need to make a API Request to assets and get info
I want to make a API call to get asset info. The info I need are attached below:
GDPR Compliance
Which version of Service Desk Plus is GDPR compliant?
Script Master - 13: How to automatically close requests that are in a specific status.
This week's script master post is about using Custom schedules feature which was released in our latest version 9300. The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized actions(specified in a customized script file) periodically. Each custom schedule can be given Query Reports as arguments to the script file. This enables access to the required data in ServiceDesk Plus through queries. You can even synchronize ServiceDesk Plus data with other third-party
[SOLVED] How to avoid submit duplicate requests
Hi How to avoid submit duplicate requests with the same subject by requester 1? Scenario: a user record duplicate requests (with the same subject ) in one day. Also merge duplicate requests, it will take long time to handle them by technicians. There is a script or way to get the user's request status for a specific subject in today? When he/she try to submit a new request with the same subject, How to avoid submit duplicate requests with the same subject for the user!?
Unclean shutdown of previous run. PPM Installation failed
Hi, I am getting the errors 'Unclean shutdown of previous run' and 'PPM Installation failed' when trying to start SDP. Any suggestions as to how to remedy this would be appreciated, I've attached the log output as well. Thanks and Regards, Geoff
How to clean active alarm in central opmanager?
Hi How to clear active alarm in central opmanager? I marked the alarm in acknowledge but still shown in active alarm. for example, when probe received snmp trap and generated alarm in probe then transfer to central. how to clear this active alarm after acknowledge? thank you! Code Chang
Opmanager central two probes shown same interface
Hi, my opmanager central shown two probes but have same data, the data is one of probes. when I changed probe setting on one of probes, both will be updated together. seems the opmanger central confused two probes. Please advise how to fix it. thank you! Code Chang
IPAM, WMI, and Service Desk Plus Asset Integration.
I had a question regarding OpManager's IPAM module and it's ability to utilize WMI during subnet scans to find hardware information. It's an option when re-scanning a network however I'm not seeing the data under the IP after the can. Also, OpManager and Service Desk Plus are supposed to integrate their Asset information. I have both setup, have run scans on SDP with WMI successfully and have enabled the asset integration between the two applications but... OpManger still does not show any of that
ServiceNow Integration problem
Hi, Two weeks ago we started testing integration ServiceNow and Desktop Central. User validation was OK. But the last couple of days we can't validate ServiceNow user in Desktop Cental when trying to pair them. We are getting an error that Privilege validation failed - Ensure that the user has permission to process SOAP request. But ServiceNow user has all required permissions like SOAP, user_admin, and Asset. We also tried to use ServiceNow admin account which has more permissions than needed in
Downloading attachments for technicians does not work using the "File Upload" Custom Fields
Hello Team. In the Desktop Central console v10.0.239 we created a custom field called "File Invoice" of type File Upload. Both Administrators and Desktop Central Technicians can attach files to this custom field successfully. But the download of the attachments only works from the Administrators profile. It does not work for other technical profiles. When we try to download the attached file using a Technician profile, it does not work. The Web page appears in blank. How can we download the attachments
APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE]
Our tablets are unable to update to the latest version of our application. it keeps throwing us an error for every tablet that we try to update: APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE] I have tried a few different methods. It has only been delivered successfully to 1 tablet. from all the other tablets i have tried it has failed with that error. I did a quick google, and it says to make sure that you allow apps unknown sources/apps to be installed which is set on all the tablets.
Speed up resolution times by tracking time spent in each status
It's important that help desks closely track what transpires with a request from the time it's created until it's marked closed. Left unchecked, requests could end up stagnating, thereby increasing the request resolution time. One way to track this is to look at the average time requests spend in each status. This will help you identify the status in which your tickets are being held, subsequently enabling you to identify whether it's a process-level issue. For example, requests parked in on-hold
Speed up resolution times by tracking time spent in each status
It's important that help desks closely track what transpires with a request from the time it's created until it's marked closed. Left unchecked, requests could end up stagnating, thereby increasing the request resolution time. One way to track this is to look at the average time requests spend in each status. This will help you identify the status in which your tickets are being held, subsequently enabling you to identify whether it's a process-level issue. For example, requests parked in on-hold
Temporary tasks
Good evening all, I'm trying to find a way to essentially create a temporary task or a reminder task. As an example, if we have someone who is unable to perform their regular duties due to injury/other reasons we move them to a different department to help out. When they move to the new department, their permissions get changed on various software to allow them to perform the new role. The issue that often happens is these permissions don't get removed when they return to their regular duties.
Loan Feature
The ability to loan items with a check out check in kind of thing. Maybe?
Report with time spent
Hi, I´m trying to create a custom report to show the below informations: Request ID Technician Category Subcategory Item Total of Time Spent in each request (sum of time taken to resolve) But I dont have all these fields when I try to create a report. Could someone help me to create a query report with these fileds? (MS-SQL) Thanks a lot Paulo Santos
Tickets created by API are setting the wrong requester name
When I create a ticket via the API, the requester is the API-key user instead of the requester I specify. Example API : $CreateTicket = @" <API version='1.0' > <Operation> <Details> <parameter> <name>requesttemplate</name> <value>Replacement Mobile Phone</value> </parameter> <parameter> <name>requester</name> <value>requestername</value> <name>Status</name> <value>Wacht op antwoord</value> </parameter> <resources> <resource> <title>Choose Your
PMP is not running
Hello, I have problem with first installation of ManageEngine PMP. When I start the service with /etc/rc.d/init.d/pmp-service start after two seconds the service will not running [root@pmpME PMP]# /etc/rc.d/init.d/pmp-service start Starting PMP... [root@pmpME PMP]# /etc/rc.d/init.d/pmp-service status PMP is running (6874). [root@pmpME PMP]# /etc/rc.d/init.d/pmp-service status PMP is running (6874). [root@pmpME PMP]# /etc/rc.d/init.d/pmp-service status PMP is running (6874). [root@pmpME PMP]# /etc/rc.d/init.d/pmp-service
Category and sub cat by site?
Hi, I want to define or reduce the list of selectable categories dependent on the site. Cats' seem to be global across all sites? any way to do this? Thanks David.
Need help figuring out how to classify assets properly
Hi folks, I need help classifying assets when entering them in the PO module. I'd like to do it properly, but I'm just not sure how to go about it. Here is the example: I have a quote form ManageEngine for purchasing DesktopCentral. The quote contains two items: a) 85511.0S3: ManageEngine Desktop Central UEM Edition- Subscription Model-Annual subscription fee for 225 endpoints and Single User License (1 item) b) 85510.0SU2: ManageEngine Desktop Central Addons - Subscription Model-Annual subscription
Incorrect sorting in inline editor [SD-77313]
Found a sorting bug in inline-editor when working with multi-select fields. How to reproduce: Create multi-select field with some values. Sort it manualy in correct order. Save. In the request, enter to inline edit mode by clicking on fields. And now, values sorting order is different from saved order. In full-editor (button Edit on top) sorting is correct, as well as in the request preview. P/S/ SDP 10.0 Build 10013
Re-open incidents upon non-requester replies
We've noticed that when other users that are not the requester but are included in an email conversation of the incident reply to an incident, it does not re-open (but it does re-open when the requester replies). Is there an existing setting/feature to change this behavior? To have an incident open when someone replies to an email even though they are not the requester of the incident?
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