IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
The advantages of tracking knowledge-base usage
Think of how much time you could save using a robust knowledge base repository. End-users could approach the help desk, receive automated solutions tailor-made to suit their needs, and resolve their requests themselves. It would cut down on all the phone calls, and emails that flood your help desk. But is self-service only for end-users? Fact is, your technicians or support agents, can benefit greatly using a knowledge base solution. For instance, let's say, I am assigned a ticket to solve network
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
IT analytics in 90 seconds: Managing project delegation the right way
Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus. Download a free, 30-day trial of Analytics Plus.
[SOLVED] Can't restore data from backup
Hello. Can't restore data from backup. Service desk version:10.0 build 10008. Hosted on: CentOS Linux release 7.5.1804 (Core). I want move SD on other server. I backup data and move on other server. When i start restore, process is frozen. I try more time, but everything was the same: https://i.imgur.com/MSzFX4i.png. Can you help me? Thank you.
Export Project Tasks?
I am looking for a way to export Project Tasks to Excel or CSV in order to send to an outside party. Basically, a CSV of the data from /ProjectAction.do?submitaction=ViewProject&fromListView=true&projectid=XX Is there a query I can put in reports to get this list as exportable?
Incorrect logo and No domain option when viewing SDP on a mobile browser
The logo of the SDP login page in mobile browser is showing an incorrect logo and there is no domain listed in the options (see screenshot):
Different template for mail request
Hello, I would like use different template than default template when request is created from mail. Is it possible? Michal
Mail Fetch Crashes when Multiple site related emails are added to original email
We have a number of customers who email multiple group/site emails when they submit tickets to us. This has never been an issue, but we upgraded to 10008 this weekend and now its causing mail fetch to crash. I have to clean the original email from the email box and restart mail collection. We were previously on 9425. This has never been an issue in our system prior and other than upgrading to 10008, we have had no changes to the installation.
Reports on Assets
Dear all, how can I create reports on Assets, e.g. how many request per Asset etc.? Thanks, regards P.
[SOLVED] SSL and week cipher Vulnerabilities detected on the asset explorer agent
We are detecting that the agent is using weak ciphers over port 9000. How do I fix this. SSL Connection: Server Vulnerable to Bar Mitzvah Attack 9000 / tcp unknown (SSL) Instance Data Vulnerable to Bar Mitzvah attack. SSL connection supports the following SSL/TLS RC4 ciphers: RC4-MD5 - SSLv3 RC4-SHA - SSLv3 RC4-MD5 - TLSv1 RC4-SHA - TLSv1 RC4-MD5 - TLSv1.1 RC4-SHA - TLSv1.1 RC4-MD5 - TLSv1.2 RC4-SHA - TLSv1.2
CR Creation | Description box
Hi, Team I have query regarding the " Change Request's " description box.. i need to add a statement in the description box of each new created Change Requests, i have added my statement in all changed templates and it is working fine, but when the Technicians wants to " Associate Change " from " Requests " the CR will take the same description of the request itself and the added statement will not be added ! is there a way to fix this ? Please check the attached pic..
[SOLVED] Cannot login to the web console
Hi, I have a SDP ver 10.0.7 Linux version and now noone of my users include administrator cannot login to the web console. I dont understand what happend. I can send logs if needed.
Script that automatically changes the "User Principal Name" of a user based on the "company" attribute
Good day, Is it possible to create a script that automatically changes the "User Principal Name" of a user based on the "company" attribute in the module "User Creation Templates"? In my case we create users with different "UPN" and each UPN corresponds to one of the companies of the group. For example: - Pedro Pérez is from the company "ABC", then his UPN at the time of creating it should be "pperez@abc.com" - Luis Sojo is from the company "TRC", then his UPN at the time of its creation should be
Notification to user (prior password expiration)
hi, I am new to AD MAnager+ and I am looking to automatically notify a user n days before his password expires so that he takes the necessary actions before it expires (this causes big issues when they connect via VPN). I have looked into the notifications profiles and templates but have not found a lot of information on how to do that). Any help is more than welcome- - Best regards -
How to do relational data modelling and pull reports
I'm looking to link data from multiple tables and pull reports in Analytics Plus. How do I do this using Analytics Plus?
Exchange Reporter Plus Fixes and Enhancements [2019-2020]
Version 5.5 Build 5603 (Nov 27, 2020) Highlights: Exchange mailbox content search Search for specific content in email subject, body and attachments across all or specific mailboxes in your Exchange organization. Use attributes, keywords and pattern-based
Exchange Reporter Plus build 5413 released with 20 new reports!
Hello everyone! We are happy to announce the release of Exchange Reporter Plus' latest build - 5413. This new build comes with 19 new reports on Exchange Online, and 1 new report on Exchange on-premise. New Exchange Online Reports - The following 19 reports have been added under the respective categories. General Mailbox Reports Archive Disabled Mailboxes - Lists the mailboxes for which archiving is disabled. Mailboxes without Forward To - Lists the mailboxes for which mail forwarding is disabled.
Deploying Agent using gpmc.msc isn't working.
I've been playing around with deploying the ManageEngineAssetExplorerAgent.msi using group policies. I've followed the instructions on the "Configuration Wizard" page ("Deploying agents through Active Directory") and, when that didn't work, followed the outdated instructions on this YouTube video, which didn't work either. I have the policy set up as described, but limited it to one computer and only my AD login - to prevent accidentally breaking the Internet. A few questions: 1. I stored the ManageEngineAssetExplorerAgent
Which logs should be looked at first?
I am coming from working with Microsoft's SCCM to working with Desktop Central. I've been put in charge of the Patch Management process and revamping it and fixing issues with it. With SCCM, i know which logs i need to look at first to help determine where the troubles may have started and to help get issues resolved more quickly. I was looking in the logs folder and started to go through a few, but like SCCM there are quite a few dozen logs on a machine. Which logs are the most important to look
Projects
How do I auto schedule tasks in the projects module such that in case a date for a specific task changes all the dependents task date changes?
Login default Domain ?
Hi. I have in the login form 3 domain options for the users (AD, Workgroup and Local).Can I select the "AD" as default because the most users are in the AD, and they "don´t know" that they have to select that.Thank You.
Email help
I'm trying to setup the inbound and outbound email for Service Desk Plus. It doesn't matter which user account and password combination I use or which protocol...POP or IMAP, it always fails. One side note...We use a Hybrid Office 365 solution. Thank you
Script to set field on execution of business rule
Hi Guys, I have created a pick list field in the default request template called "Confidential" with only one option "Yes". The field name is UDF_CHAR3 I was wondering if anyone was able to provide a script that would automatically set this field to "YES" upon execution of a business rule that states if the Subject or description of the request contains the word "Confidential". ? We are on build 10005 using MS SQL Many thanks
Peroformance monitors are not working
Dear, I have added performace monitors for 5585 ASA firewall but most of them are not working except systemup time and network interface. Anyhelp is much appreciated.
API to get Attachments for all conversations
Not having much luck getting attachment information for conversations. We have a business requirement that the original request and all conversations, including attachments are sent to a secondary system. I'm currently writing a program to do so. I can get the original attachment but i cannot seem to get any attachments in the conversations.
"Preparing Index. Please wait!!" message
I have Eventlog Analyzer 11066 build. Now for a long time there is a message: "Preparing Index. Please wait!!" Since the appearance of the message, I have no data from the monitored hosts Any recommendations what I can do in this situation?
Event Log Analyzer 9 stop working (PANIC: could not open control file "global/pg_control": Permission denied)
Hi, my Event Log Installation (version 9) had stop working after 3 months. If i try to start the Event Log Service (configured with local system account user), it stop working after some seconds. On the os event log i can see this error PANIC: could not open control file "global/pg_control": Permission denied When i had made the installation i have excluded the installation path from Antivirus software (Mcafee.) The Operating system is Windows 2008
How save database data for move to another server with Event Log Analyzer
Hi, is possible to save database data for data migration to another server (export, import)? Thanks.
Distributed Server Communication
Regarding the communications between an Admin server and a Managed server that is located at another company: what are the requirements for receiving log data? Is the Managed server IP address supposed to be port-forwarded to a WAN IP so the Admin server can talk to it?
Is possible to install on Windows 10
Is possible to install Event Log Analyzer on Windows 10?
Correlation Engine hang
Hey everyone Couple days ago I upgrade EventLog Analyzer from version 11041 to 11100. Now I observe problem with Correlation Engine - when I start service everythink works good, but after about two hours logs do not correlate until restart ELA service and over and over. Others functions seem work fine. Environment: EventLog Analyzer 11.10 (11100) Windows Server 2008 R2 SP1 x64 MSSQL 9.00.5292.00
EventLog Analyzer service pack update failed due to database corruption
Hi, While trying to follow the upgrade path detailed here (https://www.manageengine.com/products/eventlog/service-packs.html) from 11000, the application of service Service Pack 11.0 (SP-11.0) failed with a database corruption error. I followed the backup procedure detailed here (http://kbase.eventloganalyzer.com/how-do-i-take-backup-for-ela#). The version that we have installed is 11072. Here is the wrapper when trying to restart services: STATUS | wrapper | 2018/01/13 11:45:11 | --> Wrapper Started
Using EventLog Analyzer to read Linux message
Hi everyone, I'm trying to use EventLog Analyzer to make read Linux message logs easier by importing message files to EA. Have anyone had experience? Could you share some advices? Thanks
Using EventLog Analyzer to analyze Linux message logs
Hi everyone, I'm trying to use EventLog Analyzer to make read Linux message logs easier by importing message files to EA. How can we extract field in message file? How should we organize those logs for better information? Please share some advices? Thanks
The folder ES\CachedRecord has crossed its threshold limit
Hi. I have a question. When I install trial version of ELA and sends the logs from our devices I received this message on my mail. The folder ES\CachedRecord has crossed its threshold limit. This is not favorable for real-time log processing and alerts. What does it mean? And how this error can be corrected (maybe configured more cash records)
Verbose logging.
Is there a way to include the message detail with the information being e-mailed to a selected user(s)? Thanks.
Scheduled user based report e-mail
Is there a method in which to toggle verbose reporting so that the format that's e-mailed, in our case pdf, displays the message detailed information?
Can someone explain Yet to Fetch
Hello, In EventLog Analyzer under Devices I see category called "Event Count" which has amounts but I also see a category "Next Scan On" which says yet to fetch. Can someone explain why it says yet to fetch?
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