ServiceDesk Plus Service Request Workflow Automation
Hello,
We are running build 10004. We have imported the manager to the "Reporting To" field of our users. What can we do with it now?
1. "Reporting To" doesn't seem to display on the ticket
2. Under the Service Templates "Workflow Automation" tab it doesn't seem to automatically spring approvals. (Even though the configuration appears to be set to send approvals automatically.)
There doesn't seem to be any documentation for Workflow on Service Requests.
We are running build 10004. We have imported the manager to the "Reporting To" field of our users. What can we do with it now?
1. "Reporting To" doesn't seem to display on the ticket
2. Under the Service Templates "Workflow Automation" tab it doesn't seem to automatically spring approvals. (Even though the configuration appears to be set to send approvals automatically.)
There doesn't seem to be any documentation for Workflow on Service Requests.