Life Cycle and Approvals
Hi,
Liking the new look to v10 of the Service Desk.
We're looking at the Life Cycle section, and creating flows for different ticket types.
If there a way that at a certain point the agent is presented with the "Request Approval" option, or the action in the top right hand corner of the ticket page just has "Request Approval" as the only selectable option ?
What we're looking at is a life cycle for a new company mobile phone. Part of that would be to require approval from our Ops Management Team.
Thanks
Ian
Liking the new look to v10 of the Service Desk.
We're looking at the Life Cycle section, and creating flows for different ticket types.
If there a way that at a certain point the agent is presented with the "Request Approval" option, or the action in the top right hand corner of the ticket page just has "Request Approval" as the only selectable option ?
What we're looking at is a life cycle for a new company mobile phone. Part of that would be to require approval from our Ops Management Team.
Thanks
Ian