We're testing out SDP 10008 and our users (and myself) have some opinions about the new gui for requests.

I'd like a setting to customize what fields are shown in the right panel and also a setting for hiding the panel globally for all technicians.

The request-page contains alot of information as it is and we think that the right panel makes it more cluttered than before.

It's also quite difficult to quickly overlook the request page for a less experienced user, maybe separating the description box and conversations box with different background colors would make it easier?

Regards,

Alexander Nordin

Region Halland